Dedham Auto Mall

This place is terrible! When you first come and want to buy car, they will be really nice and force you to give deposit. When you decide not to buy, they will be harsh on not giving you back your deposit and turn you off!

Very frustrating experience! I was interested in a specific car and called ahead to make an appointment several days in advance. I called back the day before and the morning of the appointment to confirm that the car was still available. When I arrived an hour later, I waited for 30 minutes for the staff to bring the car from other lot. The car was never brought over, and at that point, someone informed us that the car was already sold. Clearly the business does not have an efficient system of communication between salesmen (and apparently it was sold by another location that sells the same stock of used cars, so the information was even slower to travel to the person I was working with). I drove a long distance, out of my way, to see this specific make/​model/​color of a car and was very disappointed in the outcome, as well as the customer service (or lack thereof) to remedy things.

I am so disappointed and disgusted with this dealership. Phillip Chancey who was my contact person was a descent guy. but the sales manager is less that professional and has no professional etiquette. They state that they got me a 2012 Nissan Rogue. I arrived there after close two an hour drive from work only to be told that the vehicle was sold. What a waste of time. Not even a damn courtesy call. I will never step foot in this place again. I should of followed my instincts after reading all the reviews. No wonder this dealership only has 1.5 star. Personally, they are not worthy of such a score.

This places doesn’t deserve a single star. Absolutely no appreciation for their customers, they lie, they scam and are shadiest dealership I’ve ever had the misfortune of walking into. First, I call to check on the car and I’m given the old «well someone is really interested in it and coming back tomorrow with a deposit etc» — ok, so that’s fine, I mean they are car salesmen after all. Take the car for a spin and notice it only has 5 miles of gas left, I had to stop and put gas in!!! Again, maybe not their fault. But it gets better. I asked for the car fax document and was told, you don’t need to see it, the car fax is clean. When I insisted he came back showing the car had been in an accident. The salesmen then proceeded to tell me it was so minor it didn’t leave a scratch… how the F did he know??? Was he the one that crashed it? Haha. Anyway, we move on and start negotiating, I get a few hundred knocked off the price that they immediately get back by charging a ridiculous document and processing fee, think it was like $ 500 or something in that range. OK, now I ask if the car can be detailed because it honestly looked like it had been used as a farm vehicle. Guy comes back with this hand written piece of paper stating he was going to throw in a detail valued at 150 and an oil change also valued at 150. Haha, is this guy on crack?!? $ 150 dollar oil change, still makes me laugh thinking about it. So we both signed this hand written scrap of paper as this was his «guarantee» to me. Now let’s talk financing, he went to talk to his finance guy and came back with a 5 year option at nearly 5%, I hadn’t even discussed the terms of what I wanted!!! So I ask to speak with the finance guy and told him I wanted a 2 year plan, not 5. Proceeded to tell me that it’ll be difficult to change now and he thinks the bank is closed haha! What a joker, anyway I got it changed resulting in 5, count them FIVE credit enquiries. OK, let’s move forward to car pickup. Arrived and first thing I notice is the car is not clean, maybe hosed down at best… whatever, I wash it myself. Then noticed the floor mat missing, asked the guy who said it was probably removed when they cleaned it. So he went to look for it while I’m waiting like an idiot and just want to get out of the place. So I see the guy walking around and then passes right by me, doesn’t look at me or say a word, gets into a car and drives off!!! Actually leaves the lot haha. I’m pissed at this point and go to find the manager, ask him what the F is going on. Tells me that maybe the salesman is going to get the mat from their other location!?! I asked why did he not say a word and asked if he could call him to see what he is doing. No, I can’t call him. WHAT! I had his cell number and tried myself, he didn’t pick up. In this time the manager also did a disappearing act. At this point I just wanted to leave so hopped into my floor mat (less) car and got outta there so fast. There are so many parts to this ordeal I’m forgetting or have left out, such as him taking personal calls why we are in the middle of the transaction «hey baby, yeah yeah, it’s slow here, so what you wanna do tonight?» Put the f’in phone down you complete and utter moron. I could go on but my doctor warned me about my blood pressure. Oh, and check their rating with the BBB. Do yourself a favor and avoid this place like the plague!

I downloaded the Unilocal app just so I could give the Dedham Automall this review. If I could give it zero stars I would! This place should be shut down! This place falsely advertises vehicles at ‘low prices’ that do no exist in their inventory. We called ahead an hour before and they assured us the vehicle was there. When we arrived they said the vehicle was sold. Impossible! It was evident the vehicle never existed! How dare they try to swindle us into another vehicle with their bait and switch tactics. Yes, they have nice looking cars but don’t be fooled! These people are liars!

Went to their Walpole location to look @a VW CC, dealt with Myron Smith, 1^st of let me say the car was beautiful, it was $ 3k over KBB but beautiful nonetheless, I initially looked @it on a Saturday, he let me take it for a test drive, no pressure, told him I was going to look @a 2 more cars that day and would probably return on Monday (today) Fast forward to today, I came back ready to buy with cash in hand, I brought my cousin with me who knows more about cars and the buying process than I do (unbeknownst to Myron he works for Toyota) So let’s get to today’s interaction. My cousin asks him about the service that they (DAM) preformed on the car and if he can show the service records, asked him did they preform a 130 point service check, I guess these questions did not sit well with Myron bc he hastily answered «We’re not a VW dealership» odd bc this didn’t seem like the same person I dealt with on Sat, I guess he didn’t like the fact that someone was asking questions about the service, all he kept saying was «We put new tires on it» Ok, so what’s the price sir? «The price is the price, non negotiable» Really? So the fact that I came back in less than 48hrs didn’t tell you that I was ready to purchase? Needless to say his customer service today was HORRIBLE and UNACCEPTABLE! I would not recommend buying a car from this man EVER! However I dealt with a guy named Mark @their Dedham location and he seemed like a decent guy. DO NOT BUY FROM MYRON SMITH!

This was one of the worst and shadiest dealerships I have ever seen. I booked an appointment to not waste time since I was driving an hr to get here. They told me they sold the car the night before — I questioned them on I why I was not notified since I felt they disrespected my time. The barely English speaking manager with his sun glasses on told me they have no way of knowing and notifying someone if a car sells — oh you cant check your inventory and then email someone you fool?
For some stupid reason I stayed and looked at other cars since their lot was decent. I found one I liked and put a deposit down. I did not hear back from my salesmen for 7 days. Meanwhile they run my credit 7 times!!! No phone call back. I speak to the GM (thug) to get my deposit refunded and he charges my card another couple grand!!! He could not reverse the transaction so I had to have my bank sort it out.
This was the worst experience ever. These guys that work there are sketchy and frankly I would not step onto this lot. Save your time, please!
DO NOT DO BUSINESS with Dedham Auto!!!

This place is a joke. If I had any advice to give anyone it would be to never, ever buy a car from these slime bags! They even had the audacity to tell me to remove my reviews or they wouldn’t help me deal with the totaled car they sold me!

This place is a joke. Their cars are not bad but their service is terrible. They lure you in claiming low interest but they always find a problem with your federal ID number then jack up the interest to 15%. If you’re not careful they won’t even put your actual federal ID number on the contract. A few months after our transaction I checked my contract and it was a completely random federal ID number. When I called them about it they told me that they were being nice in giving us that opportunity to purchase that vehicle. They act like they’re doing you favors left and right when they’re actually running a scam. If you try to get your pay off in order to trade in your vehicle for a new vehicle at a different dealer the lady that is in charge of the accounts treats you like crap. I don’t know who she thinks she is but apparently she thinks that she is the queen of England and everybody else has to bow down to her.
I do not recommend anybody purchase from Dedham Automall unless you are ready to pay ridiculous interest and have the worst experience of your life in purchasing a vehicle. I should also add that when we picked up our car it was both dirty and did not have a single drop of gas. I would not have made it one mile without having to put gas in the car.

SHOULD HAVE NO STAR. Not even one star. DO NOT BUY ANY CARS HERE AT DEDHAM AUTO MALL!
I have bought used cars 3 times in different places and this place is the WORST EVER. The salesman named Efe was the worst salesman ever and car condition was terrible even if the salesman said the car condition was good to go and perfect. I tried to call and talk to the manager 4 times about this problems but never called me back and Efe answered the phone one time and he told me his name was John and listened to my complaints and yelled at me a lot. Lied to me. So unacceptable! The car has all tires worn out and severe vibration on highway no customer service sense after selling the cars and terrible accent the salesman has. so hard to understand and everything. Financing guy made a huge mistake on my total amount and didnt even notice until I say something. After they sell cars, they do not care customer anymore. THE MOST HORRIBLE CAR DEALERSHOP EVER!

Greetings,
This place was recommended to us by one of our friends. Initially I requested an inquiry regarding two cars online, never heard back from them.
So I walked in to the place, got greeted right away. I asked about both cars and got told that «they got sold last week» which is completely understandable, but online it says otherwise.
We walked around looking for other cars, picked another two and asked to see how the calculations would end up with our trade-​in. The response was «it doesnt look like you guys are ready to make a purchase today». Excuse me what? We just made a decision and got turned down.
If You walk in to a dealership and you not exactly sure what do you want, as sales person its your job to make the sale or show me more options. Very unprofessional experience and only sad to say that we are taking out Business somewhere else.

Dedham Auto Mall is by far the worse dealer to buy a car from. They have the most un-​knowledgeable sales group I have ever dealt with. They don’t know what options a car has and their online ad will shows options the car has but in reality it does not. False advertisement! They also do not know how to make a sale and lost a customer because of it. They would not budge, wouldn’t go down not even $ 100 and a week later their online ad shows the dropped the price of the car over $ 1k. They had no interest in taking my contact number or giving me a card. Sales guy could care less about making a sale. He says someone else will come and pay full price so let us part as friends.

My family bought a Mercedes e class from this place after being warned from multiple people they are running a SCAM. Shame on us. Turns out the Mercedes had a whole electrical issue and was a LEMON. They kept giving us the run around and were very very RUDE. They threatened my father and little sister. We reported them to the BETTER BUSINESS Beurea where it turned out they had been on buyer beware on the local news many times. We don’t understand how it is possible for such people to conduct business in our community and get away with it. There cars look luxury out front but each and every one of them are trash. The people are engaged in sketchy activities outside of car sales at this dealership. Just look at the 20 something reviews below. We all have the same thing to say!

I just bought a used Infiniti from Marat at the DAM. It was out last stop of the day and it should have been our first!
Marat made the process painless. He was not pushy, very matter of fact and worked out a deal within 20 minutes. AND, he switched the plates in the blazing sun without a complaint. He was really great!
Would definitely go back to him for future car purchases.

Worst car buying expertise ever! Unfortunately they were the only ones around with the vehicle I wanted however the service is AUFUL!
Pushy salesman looking to make a quick sale.
HORRIBLE communication. You WILL NOT be called back if inquiring about anything!
Also after my purchase I received my car dirty with a ¼th tank of gas.
Apparently the law only requires them to put $ 20 in the tank and they don’t «detail» their vehicles upon delivery.
Find your car somewhere else, trust me!

Ha, I didn’t even get to make it to their dealership before I realized this place is awful! I went to their website and found a car that I liked. I sent them an email through their site asking if the car was still available. I received an auto reply immediately that someone would contact me. 24 hours later I still didn’t receive any contact. I sent an email to the reply asking again. No response…
Because they had the car that I wanted, I decided to give them the benefit of the doubt that the email perhaps wasn’t transmitted correctly and so I called. I could tell right away that this place is a bunch of «used car salesmen». I inquired about if they had the car and Charles told me that he would check and call me right back after taking my information. I’m still waiting for that callback Charles, lol! Apparently they’re not in he business of selling cars. Glad that I never went any further after reading the reviews.

I read the reviews on this place before heading in and still took them with a grain of salt as I always like to give some of the smaller dealerships a chance. End of story this place is what you think of when you think of car dealerships. They are high pressure, sleazy, their cars on close inspection aren’t that great. Not worth your time even calling these guys or even giving them a shot. This place is a waste of your time, don’t even bother checking their website or going in.

This place is terrible. Called about a car they had. Told them the make and model. The man on the phone «Charles» asked for a stock number. I did not have the number. Tells me he will call me back. Never calls back… I call them back and speak with Charles and tell them the car is on the website. He looks it up and tells me it was sold already. Don’t waste your time with this place.

Stay away! I bought a car last week. In the negotiations, I offered them $ 2,000 less than asking because I knew the tires and brakes needed replacement. I knew this because I had several of the same model cars so I knew when the brakes required replacement. The tire condition was obvious. They agreed to a higher price and promised to replace the brakes and tires prior to delivery. Upon closing the deal, I made it clear I did not want a lower tier tire and also made it clear I wanted the brakes replaced (pads definitely and rotors if required)…they agreed. They called to tell me the car was ready. They had put the lower tier tires on and assured me the brakes had been replaced. Mats, which were missing but promised to be replaced, were the wrong color.
I ended up paying for the upgraded tires (difference) myself just to get the car. While driving, it appeared the brakes were not new so I asked again and was assured this was done.
When I got home with the car, I had the brakes checked. All pads had less than 50% left and the rotors had nothing done.
They blatantly lied and now I will be forced to chase this down with them in court if necessary. I live almost 50 miles away and this will be a problem.
Stay away from this place.

In my previous review, I’ve stated that there was this one salesman we came across. I must say he was the worse salesman ever! I came here with my sister and aunt one night, and there were only 2 salesman. We asked the guy, his name is Romeo i believe, how much is the MDX? He said 36k without even checking for the price. I turned to my sister and told her to check online, he was like «let me check again for you». He went on the computer and internet price stated $ 31,890. He said the price just went down today blahblah. Of course we knew. And just like everyone else that comes in, my aunt tried to negotiate. We asked for 28k. He refused, saying it’s a good car blah blah. We said «it’s too much money», so he said «it’s worth it, it’s a really nice car, just pay 31,890 and it’s yours». Let me tell you, that’s not how you do business and that’s not how you sell cars. You don’t just tell people to «JUST buy the car». We already know it’s nice. We then asked him if he could kindly ask his boss about the price, he decided to go to this other salesman and claim that this is his boss. He came to us and started laughing about the price. That guy asked Romeo, «what numbers were they askin for?» In a sarcastic tone, Romeo said «they like 8s». So that guy was like, «I give you it for $ 32,888. That’s the best offer!» And he laughs. We were like, these guys are messing with us and thinkin we’re joking. Is it because we’re girls and Asian? I really don’t know. But these 2 did not take us serious.
So my aunt, who owns a car alarm and auto shop, kindly said «thank you, we won’t waste your time and we will look somewhere else» in a professional way to let them know we’re not messing around. As the guy, Romeo, followed us out, he said something and my sister said «were gonna do some more research on other places.» Romeo, commented «yeah go do what you Chinese people suppose to do before buying a car». *pause*. Are you serious? Now you’re categorizing us? I honestly cannot believe this guy. Making those comments to us and I was speechless at the fact this sales guy said this to us. You have no knowledge in the car we wanted and all you could tell us is «it has a navi, it’s a nice car, clean, etc» (duh) and you tell us to go do our research.
Did I mention, I asked him if I could have a car fax on the mdx, and he said «that’s going to cost me $ 40 to get that print.» What the F***?! I’ll never forget this. I felt discriminated and this guy claim he’s been working here for 2 years, please, you’re still running back and forth asking your other employee to help you answer customers emails because you don’t know what to say! Shame on you. You don’t deserve to be a salesman.