Carter’s Babies & Kids

Came at 9:01 PM on a Thursday night because I worked late and the website said open until 9:30 PM. Drove out there from Newton. Doors were locked, employees were standing around inside not doing anything. Knocked on the door since the sign clearly said 9:30 PM outside. They quickly ran to the back. Disgusting… will NEVER return or buy Carters again.

I love coming here to buy my daughter’s clothes, especially their pajamas. Every time, I go to this store, they always clearance sale going on which is great as you can get clothes for $ 4 – 8. I’ve found so many great deals at this store and they have cute outfits for babies and toddlers. The only bad thing is I always spend too much and they always sucker you back to the store by giving you $ 10 – 20 coupons for your next $ 40 purchase or more. Also I found the store is way too packed with clothes and sometimes it makes it hard to maneuver around the store.

My wife and I went here simply to return $ 20 worth of merchandise that we received as a gift. Little did we know that we’d be stuck there for 30 minutes for such a simple thing.
We were greeted right when we walked in, so we thought it would be a pleasant experience, but that changed quickly. In order to accept our returns, we had to provide an address and phone number. They would not let us proceed until we did that. The cashier assured us that we would not receive any mail or phone calls.
The cashier then told us that her computer was not working well. Instead of going to one of the other TWO registers, she continued to process our return. Of course, there was an error with the gift card that she was issuing us because her computer clearly was not working. She then proceeded to call their customer service for assistance with the card. When she asked for help from her own employees, they hardly tried to help her. She eventually just voided the card and re-​did the return.
In the end, this ordeal lasted about 30 minutes. And during the whole time, she barely spoke to us, so we were just standing there waiting! The entire experience was very unpleasant and we don’t even want to use our gift card to buy anything from them because we don’t want to deal with this company ever again! If we do buy anything, it will be online, because we are never walking into another one of these stores. This place is a disaster.

Awesome. Their quality is very, very good. Very soft clothes. I went to Osk Kosh first and their quality may be good as well but their clothes were stiff to the touch and I was not sure if they would be comfortable.
I buy all of my friends’ kids’ clothing from Carter’s and am always happy with selection and price. I get their emails as well and they are always giving some percentage off …20 percent and more.