Bed Bath & Beyond

Glad to have a Bed bath & Beyond near my place! I always get 20% off coupons, and they always have a great clearance all around the store.
Picked up a new bathroom shelf, toilet paper holder and a shower rod. They had everything we wanted, plus a few other things that I might come back for.
We were almost stuck standing in line behind a back to school Mom with a full carriage, but was greeted by a customer service associate that was so cheerful and delighted to save us time, and ringing our 3 items out.

Amazing customer service with my bridal registry, which was complicated by a cross country move, people buying off registry /​lots of returns, and various other factors. Chris and his team were incredibly helpful — they honored a registry completion discount even though I hadn’t been able to attend my previous local store’s event, and shipped everything they didn’t have in store with no hassle. I wish shopping everywhere were this easy.

I just experienced the same great customer service as another Unilocaler.
Expired coupons work! And I brought back a receipt and got an extra 20% back. They also had some great holiday stuff, and so many great gift ideas. Super!

Great job again, guys! I had a sleeping baby with my mother in the car and didn’t know how much time I could spare. I walked in, found two guys talking about store merchandise and asked them where I could find an item in the store that I had found online (I had an in-​store only coupon). The item wasn’t available in-​store, but Michael was able to order it for me at a POS within the store, where I also paid. It is being shipped to my house, AND I was able to get the discount too! Fast and painless!

Love the electronics selection here! I have also found that this store’s prices are less than the store in Braintree (on the same day!)??? Anyway, the customer service is wonderful and I didn’t even have to wait in a line!!!

Great service! Many of the previous reviews mention high prices, but don’t forget to arm yourself with the coupons that are in everyone’s mailbox and magazines (or sign up for their e-​mail promotions and they will e-​mail you the coupons!). Expired ones are fine too… just bring them in!
I have been to this location several times, and while the lines can be long on occasion, if they have the people, they try to open another register or will take you at the customer service desk. My trip today was to pick up a bridal shower gift; I wish they had a machine (like Crate & Barrel) where you can access/​print it on your own, but the printer is behind the service desk so I needed to go there.
Anyhow, armed with the registry, I set out to find a gift (s). It’s overwhelming finding the right item, matching up SKU’s, getting things out of reach, etc but I had two employees helping me when they saw I needed help (Robert basically wandered around with me for a while… thanks Robert!). Once I found everything I wanted, the gift wrapping was FREE (free!) and off I went.

Decent store, a bit overpriced, lines can get long, staff seem bored.

I go here once in awhile and I ALWAYS forgot to bring my $ 5 off coupons that you get in the mail every month. Last time I was there they told me you can come back and bring your coupons in with your receipt and they will refund you even though the transaction already happened. UMM AWESOME!
So I found the coupons and brought in the receipts, except I waited awhile, I mean we’re talking like a month later. I was scared to ask but the woman working at the customer service desk was really nice, funny, and friendly and gave me $ 5 back on one receipt and 20% off the other receipt (because I had the 20% off coupon as well). Even if the coupons expire they will still give you your $ 5 or 20% back. So I left with getting $ 11 back on my old receipts and I didn’t even buy anything that day! There were no problems, no issues, no attitude — just great customer service! I will certainly be back.
Reason for 4 stars instead of 5, I find this location pretty cramped. I wish they would move to a bigger space. There is just soo much stuff in this place it gets overwhelming. Also another customer was dealing with a different employee at the customer service desk and that employee was giving her an attitude. Glad I didn’t work with her. Because the person I worked with was awesome.
Big props to BB & B for having hanging baskets. Not many places carry those anymore but they do! Also their new picnic blankets are adorable — I love my hot pink/​zebra blanket.

I did not expect to be reviewing BBBY, but I went to this store for my first bridal registry visit, and came back wanting to Unilocal!
Sure, the ladies at the Customer Service counter kept me waiting a minute or two while discussing something with a co-​worker, but then after she printed up an updated copy of the registry for me, she took the time to explain to me that the list is laid out in the same order as the store, and that certain items (Fine Tabletop & Giftware) were unfortunately not available in this particular store, but could be shipped to the couple for a charge.
Nah, I’m in the store to save on the shipping and handling since it is a local couple that I’m shopping for.
I walked down the aisle, looked quizzically at my list, and quickly caught the attention of a store employee making his way by. He apologized for the wait (even though it wasn’t much of one) and was easily able to show me to my item. Unfortunately, I had only brought the $ 5 off of $ 15 coupon… with the item of interest being above $ 50, I quickly realized that the 20% coupon would have been better. Did they have any available in the store? Unfortunately not, he said, BUT he told me that if I bought the receipt back (no time constraint!), along with a 20% off coupon, they could price adjust my purchase for me. AND, if I wished, I could ask them to reissue the $ 5 coupon to me. How cool is that?! (It worked out exactly as he said it would!)
Additionally, after I made my registry purchase, I could go back to the Customer Service counter and have my gift bundled in a decorative plastic bag at no additional cost! (Smaller items could be boxed, but my box was already quite huge, so into a plastic bag and tied with a purple ribbon it went… not to mention the gift receipt was taped on the box, and the price tag removed.)
Back home again, I took a look at the registry, and yep, my item is marked «fulfilled!»
*** ⁵⁄₂₀₁₅ ***
Another local wedding, and I didn’t want to go around paying for shipping and handling, so I stopped by at Bed Bath & Beyond one Saturday. Customer Service was able to print up the registry gift list for me and off I went to wander the aisles.
I was perusing the list — what to buy, what to buy? — when a lady stopped and asked me if I needed help. Sure!
We found my item and off I went to pay and to have them mark my item as purchased on the registry. I was then welcomed to make use of the self-​wrapping gift station off in the corner by the registers. Wrapping paper (double sided so you can select silver instead the pattern if you wish), tape, nice purple ribbon, boxes of a variety of sizes, and plastic gift bags are all there for you to use! Not to mention, scissors and a trash can were both available as well.
I wrapped an acceptable looking gift; non-​professional look all the fault of the wrapper, of course.
Expired coupons still accepted without a fuss. But if you didn’t happen to save one from all those mailings and circulars, I found one online for 20% off pretty easily.
They are located on the east side of Providence Highway (Route 1), so I did a u-​turn at the Costco turn off to get there.

Pros:
–Good customer service — was approached within a few minutes of entering and asked if they could help me find anything. Was also asked at the register if I had been able to find everything I needed
–Ample parking
–Clean and fairly well organized in a circular fashion
Cons:
–Expensive! Obviously this speaks more the chain than this specific location but still. I understand paying premium prices for things like linens, but when I see standard Pyrex cookware for 15−20% more than you could get it at Target or any grocery store I am not happy
–There were so many random displays in the middle of the main aisle that it was difficult to navigate when there were people coming in the opposite direction with carts. Very easy to walk around without a cart, but I found myself having to duck and cover when people with carts came by
–Children. I know, I know, there isnt much you can do but there were a few displays with toys that make a lot of noise and there was a swarm of kids playing with them in the aisle and throwing them around. I felt that perhaps an employee should have instructed them to either be a bit quiter or at the very least not play on the floor in the aisle

I love bed bath & beyond. This store location has excellent customer service and tons of parking.