Valley Heating & Cooling

There are times that most people lose faith in businesses being honest or even just understanding and kind. Valley Heating and Cooling installed a brand new unit and duct work in my home. Within a year we had squirrels find their way into our attic and they chewed through our duct work. Valley replaced the track of duct work affected. A week later I knew there was a problem again. When I called, I felt there was no way it could have been fixed properly and already be damaged again. Scott was understanding and said while they stand by their work, he would come out and fix it again, and free of charge just because of my concerns. As it turned out, after calling a contractor there was another hole in the attic that was originally missed. I called Scott back to be honest and let him know that squirrels could have gotten back in because of the hole. He said he would still fix it for free. I cannot tell you how impressed I am with their service. I will continue to call them and recommend them to others!