Superior Chevrolet

Worst customer service ever from the guy name BRYANT WHITE, we walked in with cash in our pocket ready to buy and he didn’t greet us with a smile. He made a smart comment and basically said we were wasting his time. He was very rude, bad day or not, we were ready to buy and was treated like S***. So I took my business else where. So if you go there do not get your services from BRYANT WHITE! Ask for another sales person.

Complete scam artists. Don’t waste your time. They are a bait and switch shop, and their service is awful. It’s the nearest dealership to my house so I made the terrible mistake of taking my business here. After awful service their fixes fail in days/​weeks, and you have to fight endlessly just to get them to fix their own mistakes. In the end you’ll pay someone else to fix their mistakes.
They’re latest scam is a mailer that saus you won a prize (by matching scratch off numbers). Even on the phone they confirm you won. Once you’re there and they’ve collected your info, then suddenly you didn’t actually win, you get some $ 1 consolation prize and all the harassment they can offer. These types of scam mailers are typical of this place and their lack of integrity. Take your money elsewhere.

Mary Green. Mary Green. Mary Green. That’s all you need to know, and who you need to know. Great attitude with a get the job done mentality. If you want it done and done right that’s who you need to ask for.

warranties and service contracts and beware!!! make sure to keep all your documents as we had forged documents ((((((((escalated)))))))) it seems i wasnt the only consumer so repetitive fraudulent alert!!!

Worst place EVER! Came in for alternator replacement. Knew exactly what it was. Had an appointment but still waited 39 minutes. Most with a nonchalant attitude. There was a younger guy who was ok about finding someone. Not Jim though, who I had an appointment with. He is the WORST. Don’t do loaners at all. No huge deal tho. He proceeded to explain they would charge 105 just to look at it and even if I got it fixed there they wouldn’t apply any. This was early Friday morning. After being told by Jim that the would check it and give me a call that afternoon. Never received a call. Saturday I called to check. Was told Jimd not in so no one could look at it the. Either? WTF? I expect a lot more out of a dealership. Not this one and will not be coming back!

The Sales team are cheats and hide material information from buyers new to the process. Sold a car that had been in two accidents to my elderly parents without disclosing the accidents. When I found out they informed me that it is ‘As is’ and that my parents should have asked them the question prior to buying.
In addition — be careful when you sign the papers, they say one thing and then make a switch — example, we agreed on monthly payments for a five year loan, but they changed in during the final signing process to a 7 year loan. When questioned, they said, that they made us a better offer by throwing a 2 year warranty — which we did not need and did not ask for — my humble suggestion is to be FAR AWAY from this place

The only thing I really know about this place is there service dept an body shop… For a car dealership, they have very nice and friendly people… Not to overbearing considering it is a car lot. Lolol I’ve always been treated fair and surprisingly, it never really took to long when I take my car to be serviced so that’s a huge plus… I do think they ate a bit pricey but what service department isn’t… So I guess it’s safe to say this is a 4 start joint…

Came in to have the recall service done on my 2014 Malibu LTZ. I greeted quickly in a clean, organized reception area by friendly staff. The service advisor was Nicole Crisp. She was very helpful. I told her why I had brought my car in and I also mentioned that the «Malibu» name plate on the rear of my trunk was coming off. She mentioned the would look into it, but she thought that it might cost around $ 75.00 to replace. To my surprise, when my car was ready, she pointed out that she was able to have the nameplate replaced under the warranty. That is what I call customer service.

I purchased a 2015 Sonic LT. My salesperson, Ms. Z, was very thoughtful and knowledgeable during the purchase process. She made it feel like the service and sales teams were a family and I was a part of the «family».
The folks here work together and everyone know the process and explained it from the beginning. I wanted to know what, if any, documents I might need to bring. I brought them, picked a car and I drove home. I love my little Sonic!

When I dropped off my car (by appointment I may add) I stood in the bay for 20 minutes be totally ignored. It wasn’t until my sister asked and man there if he could help us did I get any help. I was promised that Nichole would call me first thing in the morning. I received no call so I called and was told someone would call me shortly. I waited two hours and called back and no one answered. I was about to go pickup my car when I called one more time and talked to Josh who said my car hasn’t even been looked at yet that it would be looked at the next morning and that Nichole would call me first thing in the morning. Of course I received no call. I call about noon and was on hold for 30 minutes I finally hung up. About 10 minutes later Nichole called me and told me my car would be ready in 2 hours. That was at 12:45 then at 3:45 she called and said it was ready. I went and picked up my car then. I got the diagnostic done at the tune of $ 105.00 but didn’t get it fixed there. I will not be coming back.

I can only describe my experience with superior Chevrolet as horrendous and one of the worst TWO MONTHS of my entire life. I called to set up an appointment to get my clutch pedal looked at on my car that is under warranty and after two trips over there and them telling me again and again that I would have my car looked at soon — I would have my car looked at in a few days — I would have my car looked at next — I still haven’t had my car looked at. This has been going on since two weeks before Christmas and it’s mid February. They have tried to tell me that my issue isn’t under warranty, reasons that I can’t have a rental car, and I never know who actually works there because everyone is just sitting around talking to each other ignoring you. I am a knowledgable woman who grew up working on cars and these people just keep jerking me around like I’m an idiot. I feel like they are just waiting for my warranty to run out and doing everything they can possibly do to make that happen. I’ve wasted so much time and money being ignored by these people! DO NOT BUY YOUR CAR HERE IF YOU PLAN ON HAVING YOUR WARRANTY HONORED!

Sales group will say anything to get you on the grounds. Then they will waste your time as they do not know which cars they have in stock.
Lied to me on the phone, told me they had a car that was shown on the internet as in stock, then when I arrived, they wasted 20 minutes handing me off to other people to find out the car was no longer. Then, to be sure, I called them after I left and asked if the car was in stock, they still insisted it was and I needed to come down and see them.

Traded in our car for Chevy Silverado Cecil our salesman was great no pressure went the extra mile to get us a great deal. We are very pleased and felt well taken care of.

Sorry excuse for a dealership poor customer service obnoxious people! Went cut a key for a car that the key was lost brought a title and everything they needed, they still won’t do it. will not help! now I’m stuck with a car with no key on Friday afternoon. very disappointed

The best car dealership, service, and parts dept I have ever worked with. They are reasonably priced, fair, and courteous. I can’t stress enough how I appreciate working with an honest dealership. The only thing I don’t do here is oil changes, because that is cheaper elsewhere. Don’t hesitate to bring your business here!

I submitted a quote request via the
website because I wanted a truck with specific features. All dealership websites are a complete waste of time for me to visit because I cannot sort inventory by much more than model, color, and engine size so I expected each of the three dealers I submitted to to handle that for me. Two dealers responded with requests for me to call or come in, which was NOT what I wanted to do — I specifically wrote in the comments in my submission that I wanted them to email me matching options or, if not available, alternatives I may consider. Only Superior (Cheryl) quickly responded with an option, and it matched. Regardless of if it matched or they had offered up an alternative, it was Superior that actually did what I asked the dealers to do without the usual crap about calling or coming in (so, of course, they can initiate their verbal sales press). I’m not comfortable going to a dealer first — the sales vs. «I’m just looking right now» angle is always too strong plus I don’t want to be wasting their or my time. I really don’t have the time to be visiting dealers all over the place, especially with how much gas costs now. I prefer an almost online buying experience. Harris, my salesman, was a nice guy with whom I was able to relate and he wasn’t annoying about trying to sell me the truck for some ridiculous price or now, now, now. Sure he wanted to close a deal ASAP, but none of it was overwhelming or ridiculous. I would have walked out if I felt overly pushed. I feel like I got a reasonable deal on the trade-​in and truck price and, while I suppose I could have done better, I left with what I wanted at a price that I felt was fair enough to not have buyers remorse. Will I shop for a vehicle at Superior again? Sure, if I’m in the market for a Chevrolet, I’ll contact Harris first… via email! :)

I purchased my 2009 Saturn Aura at Superior in January of 2012. From that day, the service during each visit has been excellent. Everyone on staff is personable, helpful and knowledgeable, actually making the otherwise mundane and obscure auto maintenance routine enjoyable!

Transmission went out on my car. Thank god for my extended GM warranty!!!
Jim Brownlee was extremely helpful and my car was done in three days and they even gave me a loaner while I was without mine. Excellent customer service. I’m a loyal customer from today on.

I went here for an oil change on a Saturday. It took 2 hours. I had tried to make an appointment-don’t bother. They don’t make appointments on Saturdays because they are shortstaffed. I’ve never had to wait 2 hours for an oil change. Maybe it is better on a weekday. Bottomline-​I would avoid this place for car service on the weekend, unless you are looking to kill some time that is.