Physicians Immediate Care

Excellent service and care! I am a medical professional and had to utilize this clinic 4 times in the last 10 days. They have been efficient, compassionate and competent! Thank you!

Saw Dr. Rodriguez and assistants Elizabeth and Gerald. Everyone was incredibly professional, caring, and friendly. I wound up getting a previously dangerously incorrect diagnosis from another clinic corrected. Multiple iv bags later and correct medication prescribed and I’ve hopefully avoided a hospital stay. I can’t say enough good things about the service and attention to care there.

Read on for an ER nurse’s opinion:
What to say… I’ll start and end positive: I am very grateful to be able to get medical care during the hours my doctor’s office is closed. I have been here twice– once for an early pneumonia, once for a UTI.
I am disappointed with the low standard of medical care and nursing care at this place (granted I’ve never seen a nurse here so that could be why). Neither times have I been given visit summary instructions with an actual diagnosis or patient teaching. Since I’m a nurse I could put it together but many can not. Lack of education on basic things leads to hospitalizations– I’ve seen this too many times.
For my early pneumonia visit, realistically most docs will order a CXR, but when you have inspiratory wheezes and crackles like I had in one lung field without respiratory distress, it was pretty unnecessary treatment because CAP can be diagnosed clinically. They also wanted to give me IV fluids… why? Money, that’s why. I was drinking water just fine. I’m an ER nurse, I know when IV fluids are indicated, and they sure were not, so I refused. I also was asked «what antibiotic do you want?» My answer: «what the CDC recommends currently for first-​line treatment of community acquired pneumonia.» The doc looked pretty surprised at my request.
This is why patient satisfaction scores have destroyed medicine in this country. My doc was trying to do what she thought would please me by overtreating and overprescribing! Argh.
The second time I was here (for urinary symptoms, yeah, I’m posting this publicly, whatever) I got a resident who was moonlighting there and never once assessed me besides the across-​the-​room assessment. I wasn’t even checked for kidney infection (CVA tenderness would have been appropriate to check here). C’mon, integrity is actually doing the physical assessment I know you charted that you did.
Pros: The medical tech was awesome and hilarious both times (I’m feel so bad for forgetting his his name… Hunter??). Dr. Rodriguez, the doctor who called me with the culture results, was awesome, and helped me get a prescription filled while I was across the country and really showed she cared about patients she hadn’t even met! Overall pretty quick: in & out both times with a reasonable wait. Docs & all staff wash their hands at the door which is more than I can say for Doctor’s express on Howell Mill Rd.
So, mixed review. I’ll probably still use them again for location, convenience, and relative speed. And another urgent care I went to tried to prescribe me antibiotics for a virus (!!!) so at least they haven’t committed that sin yet. ;-)

If you want fast service, come here. After being told I can’t be seen by other urgent cares, I came here & my needs were met & my expectations exceeded. I had an order from my physician that they were able to cover! Dr. Gordon, Kemica, & Zin were funny, courteous & totally awesome to spend Thanksgiving Eve with! If I have to come back; I’m coming here!

I give this joke of an establishment absolutely no stars. I have put up with their inadequacy for over a year now. Mainly because they are convenient and secondly because everyone makes mistakes, right? Well, without getting into the specifics of my medical history, let’s just say I’ve been charged for services that were not rendered and had to fight tooth and nail to have those charges reversed. I have been told that I refused testing that I requested and that I had to pay for another visit to have that testing done. …WHAT??? The only staff member that ever seemed to care was MR. Dr. Rodriguez. Since he moved to another location and his wife the «other» Dr. Rodriguez is here, this so called place of business has gotten worse. I don’t plan on ever gracing their doors again or giving them my hard earned money. If need be, I’d rather sit in the ER at Northside to ensure proper treatment! DO NOT… I REPEAT. .DO NOT GO HERE!

Ah yes, urgent care centers. Can’t live with them, can’t (really) live without them. Not in today’s instant gratification society anyway.
I’ve been to Physicians Immediate Med of Decatur twice now. The first time was when I needed my ears cleaned out (from a buildup of wax) and the CVS Minute Clinic was already full for the afternoon. The second time was when my fiancé woke up with vertigo and it wasn’t getting better on its own.
As I said, the first time I went, I rolled in after work around 6 PM, and even though it seemed like I was the only patient in the entire clinic, it still took over an hour for the doctor to make her way to me after a nurse had rather roughly syringed my ears clean with rubbing alcohol and sterilized water. And I definitely wasn’t impressed that for the lack of much effort I was billed $ 110. You cleaned my ears, it took 5 minutes, how can you charge me that much?
Anyway, the second time, my fiancé woke up dizzy on a Sunday, and as the morning progressed and it got no better, I shoved him into the car and took him over to the clinic.
We had the misfortune to come in behind a woman who’d just broken her ankle and an old lady who had obviously been many times before (she was on a first name basis with the nurses) and «wasn’t feeling right again.» The old lady ended up being picked up by an ambulance about 30 minutes after we arrived, and the broken ankle took precedence over his vertigo, so again, two hours later we were finally released with some exercises to do to fix the vertigo. I haven’t seen the bill for that one yet, but I don’t have high hopes for what it will be.
So as you can see, Physicians Immediate Med is good in an absolute pinch and for minor things, but if I can ever help it and go to my doc or a CVS walk in clinic instead, I will. They’re too pricey for the service.

The best Urgent care out there. The staff is polite, organized, and empathetic. The nurses and doctors are thorough, caring, understanding, and competent. I came in with a broken foot, and I was treated very well. 3 weeks later I am on the mend. They were there to answer questions about my aftercare too. I would highly recommend them and have them in my phone in case of any future emergency. The x-​ray tech was outstanding.

Have been here several times with my 94 year old father and seen three of the doctors. All have been kind, compassionate and knowledgeable. Support staff has been wonderful as well. Far better experience here than with my father’s primary care provider.

Save your time and money. GO SOMEWHERE ELSE!
They did a bunch of unnecessary tests, only to tell me I had a respiratory virus. Then prescribed an antibiotic. Seriously?!! Z-​Pack to boot. Worst antibiotic ever and completely unnecessary for a viral infection.
I was told they were in network with Aetna and it turned out they were not (my bad for not checking with Aetna first), so I got hit with a $ 200 bill, which I paid online (on their own website). Then got a second statement saying my bill was past due. Called several numbers but none of them are the billing department. Only way to get in touch with billing is via email, so I sent a detailed email explaining that I had already paid, only to get a short message saying they have no record of my payment. I have an email confirmation from their own system, for Pete’s sake! It’s ridiculous!
These people are completely incompetent. If you do go, make sure to pay in person and get a signed receipt. And get a second opinion from your PCP when you have a chance.

Been here a few times before and had pretty positive experiences. Came in the other day with a non-​stop barking cough and sinus pain that I developed while travelling. Im a medical microbiologist and I explained to Dr. Gordon that I knew a Z-​pak was less than ideal but I took it in Kenya since it was all I had. She wrote for essentially the same drug… none of which are recommended for the treatment of sinusitis. Didn’t fill the Rx and went to a better doc. He said I had bronchitis/​sinusitis and these antibiotics were essentially placebos. Save your money and go elsewhere…

We had a good experience here. We did the registration form online (it’s on their website) and had a short wait time. The staff was friendly and attentive, the doctor was professional and helpful and confirmed a flu diagnosis.

For every 1,000 miles I ride on my bike, I’m bound to take at least one gnarly spill. Last week, my number came up and … I’ll spare you the details. But. It. Was. Nasty. These guys are open about an hour later than other Urgent Care clinics, so off we went.
I found the service to be very good. Genial and not stuffy. I had a pretty good experience, although the check-​in on a tablet was insanely long and there are too many irrelevant fields that can be skipped over, and that may not be apparent to the user who is there for treatment. Plus an annoying advertisement to cap that sequence off.
Anyhow, in for debriding… it was a slow weekday night and they got to it right away since the cut clearly needed work. Got a tetanus booster and an antibiotic in the butt — you know the type. Whole trip was probably 90 minutes or so.
Recommended.

I went here for a basic TB test for school and when I arrived I was pleased that there was no one here thinking it would be quick. Boy was I wrong! 75 minutes later and I was done. No sense of purpose at all…

Dr. Yost at the new Physician’s Immediate Med of Decatur went above and beyond when my severe cold migrated deep into my lungs and sinuses and had me quite ill for quite some time.
He was more thorough, patient and helpful than my primary care physician has been in many years. He took the time to really get a thorough understanding of my health history, and covered steps for me to take in the future to ensure my recurring respiratory issues get properly treated (he also wasn’t concerned with whether I sought further treatment from him or my regular Dr., as long as it was taken care of). He noticed subtleties in my symptoms that indicated issues no Dr. has ever addressed.
(Helpful to note here: I have been to at least 4 different doctors over the course of the last 15 years or so for the same issues, and much to my frustration they listen minimally, shrug their shoulders, prescribe antibiotics — even though they could find no actual evidence of infection — and send me on my way with a wing and a prayer. Every time recovery was slow, and the same thing would happen next cold or flu.)
Finding a Dr. that gives caring, effective treatment AND also respects actual preventative medicine over just throwing meds at symptoms is SO valuable to me, I am actually making him my PCP with my insurance (yes, you can do that with them– which is an awesome bonus)!
I used to go to another Urgent Care facility close by who in the past had been okay but not outstanding, but I’ll stay with this office now for sure. In fact, if the other Urgent Care facility hadn’t been closed at that hour on that day (and I needed to go right then), I may not have braved a new facility. So glad I did!
(Also, the front desk person was very kind and attentive as well, and the waiting room & examining rooms are immaculate and modern.)