Ntb-National Tire & Battery

I took my son’s beat-​up 2002 Mustang in for 2 tires, a free alignment check, and a free brake inspection. After the inspections I authorized a $ 90 alignment and a $ 149 basic rear brake job. I stated multiple times that they needed to call me about anything else they found because I was not going to put more than $ 500 into a car that was only worth about $ 1200. Got a call saying the calipers needed to be replaced so I asked «How much?» I was told that the calipers were being delivered from NAPA and they couldn’t give me a price until the parts arrived. I said OK and to call me once they knew the price. Again I reiterated that if the cost was substantial I would likely choose to keep the old brakes. I hear nothing all day the next day until just before 7 p.m. when I get a call saying, «your car is ready to pick up.» I asked how that could be when I had not authorized any of the additional repairs? They guy who called said he didn’t know; he was just calling to let me know it was ready. I asked for the amount of the bill and nearly swallowed my tongue when he read off a number that was over $ 1400.
I just came from picking the car up. It turned out they put four new tires on the car, not two, because I «really needed them» and they «gave me a great deal.» They charged $ 192 for the brake job itself but then added over $ 100 in labor for doing the brake job and then even more labor for installing the calipers. I ranted and raved, telling them I wanted them to put the car back the way it was except for what I had originally authorized — two front tires and an alignment — but the most they would do is deduct an additional 10% off the price. I paid the bill because I needed to get the car back, but I also got the District Manager’s name and number. I’ll be calling him as well as the BBB tomorrow, and telling this story on every ratings website I can find. I could have sold that car as-​is for $ 1200, added the $ 1350 to it, and bought my son another car that was in better condition. Instead, I just poured $ 1350 into a car that is still worth just $ 1200. I might as well have wiped my butt with that money.

Called first thing in the AM and set an appt for 3:00. I show up explaining I have an appt for 3:00 (oil change /​tire rotation). They proudly tell me they have no more slots open and I would have to come back. I ask what your reservation system is used for and can’t help but recall the Seinfeld where the same debacle occurred. What a joke.

I had a not-​so-​great experience here in 2011. But since then, they must have changed management, because my experience this weekend was AWESOME!!! Jamilla, the management, went above and beyond in helping me. I had a nail in my tire and brought the car in, because I’d bought my tires there in 2011. I got a call from the service manager that my car was missing the wheel lock. (I didn’t even know what that was. But apparently it’s something the Nissan Versas have, a special tool for removing the lugnuts.) He said he could not remove the tires without it. I called Nalley Nissan and they said I could buy a new one from them, but I had to actually bring the car up there. That wasn’t going to be possible that day — my kids were napping, a lot was going on — and Jamilla offered to drive my car to Nalley and get the part for me. She certainly did not have to do that, and she was just so friendly and helpful the entire time. Five stars for sure!!!

Biggest waste of time. All I wanted was an oil change – THEY chose the appointment time that was best for them, but I still waited there for an hour and a half. Not to mention, all I got was the basic oil change without extras, such as tire rotation or liquids top-​off, so the whole process should have only taken ten minutes. The people at the front desk kept answering the phone instead of helping me, a customer standing in front of them. It was so unprofessional. I’m never going back, that much I can promise.

This is probably the worst shop in Atlanta. I went in for a tire balance and rotation and brake inspection. The next day I had no brakes. They had slit my brake line and fortunately for me I was on a road trip in the mountains of north Georgia. I had to replace the brake line on the side of the road in a camp area. When I told them of this they said well your still alive. Wow, really?

Come here if you like to be insulted and ripped off. Don «helped» me this morning with my two new tires. After trying to sell me the most expensive multi-​year alignment package because it was «the best value» he then adds in a $ 46 insurance /​warranty for my tires without mentioning it. When I asked «is this a mandatory expense?» he responded that it was not, but highly recommended. I told him I’d be ok without it and he told me that not getting the insurance was a really stupid idea but he would take it off. I told him I’ve never needed it before, to which he replied «yeah, but has your house ever burned down? You still have home insurance.» I felt insulted and harrassed. I hate going places where the service providers think because you are a woman that they can talk you into anything. And I’d just like to point out that I have homeowner’s insurance because I couldn’t afford to rebuild my house if it burned down, but if «God forbid» something were to happen to my brand new $ 181 tire, I think I could cover it. They’ve seen the last dollar from me.