Kool Smiles

I have been seeing the ortho team for more than 2 years now
and I can honestly say they are the best team for the job!
They treat patients like family, they always greet me with a smile, and they never forget my name.
Dr. Stewart, Erika, Maria, Troy, Angela, Shenita, & Shaundrell.
They are all kind and they always smiling.
They always make sure I’m comfortable, and they keep me updated on what’s going on inside my mouth, and what needs to be done for my next visit.
All you feel is positive energy when you go here, because everything just flows so well together personality wise and business wise.
So happy I got my braces and they are the ones to work on them.
I don’t think it would have been possible for me to have a better experience than this.

My kids have been coming to kool smiles for abt a year now maybe more. We used to go to the office in Cobb county where they we’re great. unfortunately at this location it’s not. There’s really no communication. They take us in a room where they tell you nothing. First of all it’s my kids going back there. There should be someone with the capability to talk to them and explain to them whats going on with their mouths. Tell them exactly what the dentist will be doing. To ease their anxiety some. Instead we we’re rushed to the back with nothing being said. Also my kids have had some cavities and instead of fixing them they continuously send us home a reschedule us over and over again. For an appt that is MONTHS AWAY! And NOOOOO ONE AT THE FRONT DESK SMILES! VERY VERY UNPROFESSIONAL. NO ONE EVEN GREETS YOU. EVERYONE LOOKS SAD A DEPRESSED! WE WILL NOT BE BACK. I LIVE IN TUCKER AND I AM DIFFINITLY WILLING TO DRIVE ALL THE WAY BACK TO COBB COUNTY.

I have NEVER been more horrified for a dental experience in my LIFE! I wish I could give them no stars or negative stars because THAT is what they deserve. I got the the appointment like was supposed to, a bit early. When I arrived, there was only one person in the waiting room and they were waiting on their child to get finished with the dentist. I had filled out all of my paperwork the night before which wasn’t even asked of me but I found it on the website so I figured I would help speed the process along. They gave me even more paperwork to fill out (about 10 pages in total from the night before and the day off) and then told me they would call me back soon. My children went to go play… and played and played. Eventually, after an HOUR of waiting, my 18 month old gets antsy (as you can imagine). Starts running around and getting upset so I had to hold him. I asked twice if there was something wrong or if I had missed my name being called because 3 or 4 families had come in AFTER me and already been called back (my son was a first time patient so I thought maybe that was why but then another nice family came in for the first time and got right in) but they said not yet. FINALLY after an hour and a half, someone came to get us. 90 MINUTES just to get called back. I would like to point out that the email that I received from Kool Smiles the day before said, and I quote, «What to Expect: For your first visit, please plan to be in our office for 60 – 75 minutes.» So, I had been in the office for 15 minutes more then the MAX at this time and hadn’t even been taken back!
First, we went into a consultation room. The woman seemed very nice and told me what we would be doing from now on. She asked once about the mosquito bites on my little boys legs and I explained that sadly, he and I are allergic to them and they swell up instantly. :(We then went into an examination room where we waited again for 20 minutes. So, I’m at 110 minutes total time and I STILL have at least a 45 minute cleaning and exam ahead, in theory. Then, here comes the worst part. The dentist finally walks in, and with a rude attitude FURIOUSLY shakes his head, «Nu uh, I won’t examine him.». «What?» I ask. «There are bumps all over him and I won’t do anything until they clear up.» I tried to explain that they are mosquito bites and that he will have them all summer. That he and I are allergic to them and that the doctors have said there is nothing that we can do other then keep bug spray on him and treat the bumps when they show up. The dentist was rude and said seemed pissed off to be dealing with me from the very beginning. He told me he is in charge and gets to decide who he will and will not treat and while some people might do it, he absolutely wouldn’t. I can understand his point of view, I can understand that with as much as my little ones bites swell up that it’s hard to be sure what the bumps are and MAYBE he was nervous it was some sort of poison rash or something. I understand that he has to protect himself, and the children, however, IF that’s what he was thinking, then he should have been more polite about it. Not coming in annoyed to be dealing with me at all, shaking his head at me like I was a child. It made me even MORE upset about having been in the office for 2 hours without being seen at this point!
I spoke to the office manager and explained my disgust at the whole situation and she was very professional. She said she couldn’t do anything about the dentist because it is up to his discretion who he treats and she tried to help by saying that if I could get a note from my doctor saying they are just mosquito bites and he’s fine faxed over in the next 15 minutes they would fit me in anyways. Sadly, that didn’t work as my pediatricians one day off is the day we had our appointment. (Just my luck!) The office manager did explain the time delays some though. She said «We have just one dentist and mostly one or two hygienists per day here. And we book by the hour so when your appointment was scheduled, we had probably 7 other people all scheduled at the same time as you and we take them as first come first serve. (Not exactly true since I was the first one there that day). And each appointment takes probably 45 minutes and the dentist has to pop in and out between surgeries to check teeth. So, it’s a lot.» … … So, a MAX of 2 hygienists and at least 7 – 8 patients scheduled at the same time to get 45 minute appointments done and they expect they can get everyone out in 60 minutes? NEVER GONNA HAPPEN! The math isn’t there!
It’s a great idea that places like this have playgrounds for little ones but it’s no excuse for poor scheduling, lousy service, and piss pour attitudes and customer service. My kids AND I deserve better! And yours do, too!!!

Worst experience ever. Waited 60 minutes just for the front desk to tell us they didnt have our insurance information. I then had to call BCBS to get the information for them. We waited another 60 minutes … I finally got tired and left. I would not recommend Kool Smiles to anyone!!! Worst service ever!!!

Worst experience ever!!! I Took my child here and the front desk staff was… not mean, but not very welcoming either. The playground in the waiting area has a set of rules on the walls which the kids don’t follow and neither the parents or staff reinforce, so I felt like we were at a party or something with kids running and screaming everywhere. You couldn’t even hear the nurses calling names.. Which is fine for 5 — 10min while you wait to be seen, but we waited 40min after our appointment time!!! Once we were called back, the staff in the back were professional and the cleaning was done in a timely manner, but we had to wait another 45min for the doctor to come in after the cleaning. Around the 40min mark, While waiting, we could hear a LOUD, VULGAR argument between a male and female (patient or employee). He’s cussing very loudly, so loud my children start to cry and no one is stopping the interaction. I look out the door to at least tell them to keep it down and i see at least two personnel just staring in awe.
Crazy thing is The unknown male had to get buzzed in the front door, Walk PAST the unfriendly front desk staff, through another door, and find this female without ANYONE stopping him! !! He could’ve had a gun and shot the place up while he’s yelling about her cheating on him! I grabbed my kids and got the hell out before things got worse! Outside were the rest of the patrons trying to get the guys tag number and call the cops as he drove away. Oh yea and the male doctor was outside as well… looking very lost and confused! My child didn’t even get the services completed. I will NEVER return to this place! Unprofessional and unsafe!

We’ve been coming to this location for 2 years. The kids enjoy the play area. The staff is friendly and knowledgeable. They are very good with my kids, making them feel safe and comfortable while they are getting their check-​up. My only gripe is that they don’t step in when the parents won’t to ensure everyone’s safety. For example: there are clearly printed rules on the wall for the play area. One of the rules is that you are not allowed to climb on the outside of the play area. Little kids were just climbing up and jumping back down without ANYONE saying anything. I know they hear the kids because the reception area is in the same area is the play ground.
Other than that, the office is fine. The wait can be a little lengthy but, I mean, it’s a Dr.‘s office. That’s almost to be expected now-​a-​days.