Great Expressions Dental Centers South DeKalb

I scheduled an appt to see my doctor whom I have been coming to since before Great Expressions took over. Never in all my years of having dealing with a physician office have I EVER experienced such rudeness, ghetto techs, disrepectful workers in the manner I experienced on 01÷20÷16. Someone at the front desk scheduled an appointment (not one individual took responsibility for the error), no apology from anyone except the physician himself Dr. Campbell, which he has nothing to do with administrative errors at all. I called in and requested a cleaning and a filling (which I was very aware that the cleaning needed to take place prior to me having a filling, it’s always been this way). I ask the scheduler several times prior to finalizing the appointmnet. The young lady who was making the appointment stated «oh no, you can have the filling first, it’s fine, that’s serious, we can push the cleaning out until March»…I ask her was she positive 5 times and she stated «yes». I ask again, even with my last visit being 1 to 2 years ago, and she stated «it’s fine).
Needless to say, I show up and she was WRONG! I check in, nothing was verified, not what I was coming in for. I get called back, please keep in mind, my appointment was WRONG, and not one single person noticed this. I was in the chair before the error was even noticed.
So as they are finally noticing something is wrong, and asking questions that should have been ask at the time of scheduling, I’m now told, the doctor can’t see me, the doctor can’t accommodate me, I was schedule in error. I have to have a cleaning first… my rubberbands, and wires need to be removed as well (Oh again, the rubberbands, and wire information was stated once I was in the chair, NOT at the time of scheduling) then come back in for the cleaning.
Now if being scheduled for the incorrect thing wasn’t time consuming, try being aggressively threatned by one of the techs (I think her name was Tammy, black, glasses, short hair, old enough to be someone’s mom) just plain RUDE, now mind you, I didn’t do anything, it was the office personnel, who scheduled my appointment incorrectly, and she states after I ask what’s going on in a frustrated manor (but I didn’t yell, or get loud), her reply.“listen you don’t want it with me, don’t go there with me, proceeded to take the thing off my neck after I told her I would do it, stating it’s my job, I’ll do it. I mean I swear I never experienced a medical professional this aggressive, and rude, I literally thought, I was going to have to defend myself.
I proceeded to speak with the phyisican to find out before going to the front desk what I needed to scheduled, I get to the front desk and OMG, the office mananger LORD JESUS just as worse, so I am sure she could careless about the care and treatment of patients, she smiled and smurked the entire time, cut me off when I was trying to get information to contact corporate. Informed me there is no number for corporate only an email. Which after calling another more professional location and pleasnt sounding person in Stockbridge, I was giving a number. I informed them of everything the doctor stated, told them when I could come back based on what the doctor requested, and she offered tomorrow, after telling her about my braces, and stating my other dotor was on vacation and the young lady could not approve removing, the ruuberbands and wires until he returns which would be the 4^th of Feb. She offered tomorrow, lol!!! I swear no communication or listening skills at ALL.
So then, she says, well you can come back in April… I’m confused because it was your error and you’re not going to own it, apologize, or try to get me in, in a timely manner, no response. I politely requested my records, paid from them, and will return tomorrow morning to obtain. DO NOT EVER GO TO THIS PRACTICE EVER, NO ACCOUNTABILITY FOR ANYTHING. THEY DO NOT CHECK PRIOR TO YOU COMING IN, AND WILL SCHEDULE WHATEVER THEY THINK IS APPROPRIATE WITHOUT CHECKING.