Gerber Collision & Glass

Great customer service and great at what they do! Text and phone updates were great while my car was worked on. I have unfortunately has to take my car here twice for accidents but it was in good hands and looks good as new. All the staff were friendly and polite! I would recommend this place to anyone.

This was the repair that never ended. I will say the car looks great and the receptionist was super friendly. Everything else gave me a headache. I dropped my car off for the 3^rd time last week to hopefully finish off the repair process that started about two months ago. Besides it not getting completed in 1 visit, which I understand can’t always be the case, I had two unsuccessful attempts to drop my car off. Once was an issue with insurance, but another I got there and was told they couldn’t do anything b/​c of the age of my car (2015) and it would have to go to the dealership and we would need to schedule that. Why tell me to come in at all if that’s the case? I’m just grateful my job is flexible enough to allow me these several weekday trips to the shop. Also, I received a call from said dealership saying «we have your car, what are we doing with it?» which means it was dropped off without instructions. I don’t understand why or how that would happen, but it did. I didn’t mention the first time I was there, it took 30 minutes for someone to even acknowledge that I needed help. Lastly, my car was given back to me with a dirty interior. I’m not sure about other locations, but it seems like this location needs to get some stuff in order to better properly serve customers and handle calls and visits in a more strategic way to be more respectful of people’s time.

I was very disappointed with my service here. I had a broken rear view mirror which made it really hard to drive, especially with traffic in Atlanta. I went in on a Monday to get a quote on the mirror and the lady said no one was available to give a quote at the time. She asked that I come back on Wednesday just to get a quote, with no telling how long the mirror would take! Don’t go here! That’s awful service. I understand being busy but I was actually in the store and no one could even give me a range? Unacceptable! Never coming back!

Unfortunately, between my 2 teenage sons and me, we’ve had several occasions to take our cars to Gerber over the past few years. The first time we went there, it was because it’s where our insurance company sent us. Since then, we’ve been back repeatedly, and we’ve referred friends there. They are extremely helpful – this past month, I worked with Kimberly, who was knowledgeable, friendly, and very flexible about working with my schedule to do the repairs. She also took care of a few additional unrelated minor things when I came to pick it up (replacing a light bulb in the tail light, for example) that would have taken an afternoon to do at home.
In our various visits, they have helped us navigate not only repairs, but insurance claims, and they’ve been a huge help. Definitely highly recommend.

Kimberly was awesome and was really helpful. I have brought my car here once before and they did great work and I was very pleased. Unfortunately someone hit my car again this year and I knew right away that I wanted to bring it to Gerber. I got my car back quick and all nice and shiny and clean. They did amazing work. Very happy!

I begged my fleet company to let me take my vehicle to Gerber because they had done good work for me in the past, but this time, not so much. The paint has bubbles or what looks like they painted over dirt. This doesn’t surprise me because when I got my vehicle back it appears they did all the sanding and body work with my doors open because the car was completely full of dust and even a white shoe print on the black carpet .The technician also put all the trim pieces on wrong, I don’t think it would have been too hard to walk to the other side of the car to see how it goes together. The paint is pretty close to the same color except the original paint has what I would call a sparkle fleck the paint they applies has none so one side sparkles the other side has a ripple paint spray look as if it was done with a match a paint spray can. They did all the work in under 3 days charged my fleet company over 60 hours of labor for just over 5,000 dollars. The good part of this place, the people that work there are extremely nice. RO number 241 023 129

I was in a minor accident and received some damage to my right rear bumper. When I came to Gerber for my initial estimate, I immediately knew I had made the right choice. I was referred to by name every time I walked in the door and was treated with nothing but the utmost kindness and courtesy, especially by my estimator Mr. Carbone and the young lady at the front desk (I believe her name was Kimberly). Mr. Carbone took the time to explain everything that needed to be done, and they coordinated my rental flawlessly with Enterprise. My repairs were done at a lightning speed (I was called the day after I dropped it off to say that it was done!) and they even took the time to buff out some additional unrelated scratches I had on my rear bumper. Phenomenal experience and high quality customer service. My car looks as good as new!

I came to Gerber because my fender well got caught on a friend’s driveway and was torn completely off. Stephanie greeted me and took pictures of my car. She researched the parts, told me the cost and said I could come back tomorrow to have it fixed. Top notch service!

My initial interaction with them was much better than the previous collision repair center I called. I could tell he was quite busy by the noise in the background and the urgency in his voice, but he didnt rush me off the phone and he was not curt when he spoke with me.
we’ll see.

My car received hail damage several weeks back and after much wrangling with my insurer and their repair shops, I finally asked to go outside. I selected this Gerber Location based on proximity and really that was about it. I had seen other Gerber shops ranked well, so that factored in. I know it sounds cheesy, but I felt immediately welcomed by them, and confident they would do the job right. It was a lengthy repair but the office called me frequently just to keep me up to date. The repair was completed on time and the actual cost (to my insurer) was within a few % of the estimate. It looks like nothing ever happened to my car. Very friendly. Great work. It’s good to know you have a body shop you can rely on.