Enterprise Rent-A-Car

As good as it gets, anytime I get a rental car I use enterprise, but I have to point out this particular location. If I am not happy with the one I get from other locations I come here, they are always friendly and attentive to my needs. They switch me out and make sure i am a happy customer. This particular time I was coming from the «Buckhead» location where they gave me a brand new «2005» Impala. Yes I said «2005» but brand new. It was like a time machine, very odd. Tye helped me out and switched me out for a nissan in this decaade lol, I had spoke to Tye before and he is the best, Thank you Tye for making the switch painless.
They always have a good selection of cars and make any transaction seamless.

I was in a bind last Thursday — my car decided to break down on me (again) and I had a very busy weekend ahead. After already missing a dentist appointment, a half day of work AND not being informed until 5PM that my car would not be ready until the next day (thanks, AAA), I was left scrambling to get a rental before everyone closed at 6. This was the only location that had cars available and that was able to pick me up within the time frame I needed (because of course I didn’t have a ride). Once I got to the place, LaQuandra took over. She was able to calm me down (because I was super stressed out), make me laugh, give me a great rate on my rental, and even recommended a hairdresser for me (because I had also missed my hair appointment and everyone in town was booked up). They helped to save my day and my weekend. I have used this location before (when my car broke down other times) and have had nothing but good experiences, but this experience really stood out. Thanks to everyone there — keep up the good work.
P. S. — This location is also open from 9AM to 12PM on Saturdays.

While this is not a commercial truck location, it is a fine consumer car rental location. The staff are friendly and true to the commercials, they will pick you up and drop you off before and after your rental. I have rented from this location twice, and each time has been a good experience. The most recent rental occurred after another rental company (Hertz) rented my reserved car out from under me, leaving me in a bind. The folks at Enterprise were able to help me get on the road as soon as possible and even let me check with my insurance company before committing to the optional damage waiver/​additional insurance.
Thank you for not pulling a Hertz on me Enterprise!

This location is still open for car rental. I just used them recently and had an absolutely fantastic experience. The vehicle I rented (truck) was fantastic, and the service was stellar – they went out of their way to make sure I was a happy customer. Great folks for sure. I highly recommend them!

This location is not closed… But worked getting a car since I had work over the weekend of last and was told through the call center that I was able to be picked up. When I had to call a couple of hours later I was told that they would not pick me up since I was out of their «zone». I am 4.7 miles away and could not get either corporate or the actual location to agree with me. I did file a complaint with corporate, as I feel that under 5 miles should not be a big deal. I eventually found a friend who saw my post on Facebook complaining about the situation and she dropped me off there.
After complaining to the manager, Tucker, I was told sorry, that is our policy. The person that checked me out — Mark, said he would personally take me home when I dropped the car back on Monday. He did stick to his word, but said that the manager is new, therefore will not break any rules.
So I appreciate Mark and all of his help, but spending a couple of hours on the phone complaining in order to get a deal for the weekend was a waste of my time and energy. Customer service is sorely lacking in this day and age and it takes huge amounts of effort to get anyone to understand the plight of a customer in most cases.
As a business owner, I find this reprehensible, since I tend to go out of my way to make a customer happy, in hopes that they will use me again or at least refer me to others.

So let’s see… Tried to rent a car for a business trip. One way, from Decatur to Savannah. Can I get one with satellite radio? Nope, we can’t guarantee that, but «we’ll try». Okay, moving on — daily rate through my company of 42.99 + a 95.00 ONE WAY FEE? It’s not even my money but that’s just dumb. I won’t use these guys.

I’m learning that unless you’re going on vacation, no one really looks forward to the whole car rental thing. It’s a weird, litigious, ambiguously expensive process that is fraught with stress and hurry. That being said, the folks at this Enterprise (Steve and Brian) were the epitome of professional. No delays. They got me into a car with no wait. And they checked me out of that car immediately upon my arrival. The car itself was clean (hooray for smoke free!) and a nice departure from the tank I normally drive. No hidden charges. No weird rate schedules. They even gave me the rate they give the car dealership (where I was having some service done).

I have received nothing but good service here. Yes, sometimes you may wait a little longer for your car, but I have never received one that is not clean and in good working condition.
The staff is really friendly too. Oh, and I love that the cars are to be pet and smoke free. Now if only they could make it bad perfume free too, that would be great. I recommend getting a Tahoe with the 3^rd row. It is AWESOME!

I was given a loaner car from a body shop that uses this Enterprise location.
When I was given the car, I noticed a large scuff on the front bumper.
The Enterprise gentleman stated «we don’t write up things like that — just look for dents that are larger than a golf ball».
When I got my car back from the body shop, I left the rental there and dropped the keys in their drop box. I did so since I have had several trouble-​free experiences with Enterprise in the past and I trusted them.
An hour later I got a voicemail from this branch stating that they discovered hail damage on the car while it was in my possession. I found this quite troubling, as I knew that there had absolutely been no hail storms in my area while I was in possession of that car.
I drove up to their branch the next morning to inspect it, and the regional manager showed me the dents under a blacklight. That was the only way they were noticeable. I explained to him that those must have existed when I was given the car, but I didn’t have a blacklight available to inspect for minuscule dents when the young man signed me into the car. And the young man specifically told me to not worry about anything smaller than a golf ball.
The regional manager continued to insist that they always inspect the cars the same way when they receive them, so that damage would’ve been found when the previous renter returned it had it happened prior to my taking possession. I told him again that I was nowhere near any hail storms in that car. He said there was a hail storm in north Georgia and I must have been in that storm. I explained to him that I live and work in south Atlanta and the only way that car was hit by that storm was if 4 pieces of hail strayed from the rest and traveled 100 miles in another direction, only to land on that car and no others. Because no cars were damaged by hail in my area during the time I had that car. He still insists, and is taking the car to a body shop for an estimate on repairs that they will try to charge to me.
My recommendation is to take a blacklight with you if you choose to rent from this location. Notate even the most minor damages or defects, even when the rep tells you not to worry about it.