Empire Heating and Air Conditioning

After another company ripped me off, this company was a joy to work with. Cost half the price and gave us detailed descriptions of the problem and the fixes. Never hesitated to put anything in writing and never tried to up sell us. Reliable and communicative is what I look for with any company, and Empire was both. Thank you!

Called Wednesday to try to get someone out then, but due to the hot weather, Empire was unable to get anyone out that day, so we were told Thursday between 12 and 4. Around 3:30 they had still not arrived, so I called and was told it would be 1 to 1 ½ hours. Around 5:30 the weather had gotten bad with thunderstorms, so the technician decided not to go, and we were bumped to first thing Friday morning.
When I talked to Empire on Thursday afternoon, I requested that because my wife was at work and needed to not be involved in trying to work things out, to please make me the contact, and I gave my phone number. However, my wife called me from work early this morning to say that Empire had continued to call her, apparently ignoring my request.
I called and asked to speak to someone about the situation because I didn’t feel I would be able to give them a high rating, including very positive comments, like I did on several previous visits.
The owner, Martin Hoover, called me several hours later. After listening to me, he asked what could be done to help out. I replied that some type of discount on the bill would be greatly appreciated. He replied that he wouldn’t do that because he felt Empire had done everything they should in a timely and responsive way.
The technician was not there long, having found corroded batteries in the thermostat. The corrosion could have been cleaned out with soda water or vinegar and fresh batteries installed, and everything would have been fine, but he elected to replace a perfectly good thermostat with a new $ 178 one.
The economy is still bad, and everyone is trying to survive these days, but I won’t be able to partner with Empire again because they have apparently forgotten how important dedicated and satisfied long-​term customers are.

I woke up this AM with my furnace not working. I did the obligatory cycling of the thermostat, circuit breakers, etc. and then called for help.
I mistakenly called Empire because I thought they were the ones that installed my furnace a few years ago. It turns out I was wrong about that, but all turned out well.
The Empire tech Keith Lumpkin arrived at my home within two hours of my call. He identified the problem within 15 minutes, and then spent the next thirty minutes testing the malfunctioning part (a sticking pressure sensor) to see if it needed to be replaced, or if it might be OK to leave as is. He decided it was worth a shot to leave it and see if it will function normally, thus potentially saving me about $ 280.
I was impressed with his knowledge, professionalism, and willingness to explain much more than he had to about what was going on. Thank you Keith.
I will call Empire in the future for my HVAC services.

Called for AC repair. Technician was prompt and friendly, quickly diagnosed a simple wiring problem, and had it fixed in 10 minutes. Did not attempt to sell me unnecessary parts, etc. Price was very reasonable. It was a pleasure doing business with them.

A few years ago we spent over $ 6000 on a new HVAC system with Empire. They did a good job with install and it works fine. We are presently selling our home and the (incompetent) home inspector did not like the way the AC drain line was routed, I looked at it and it drains correctly and has a positive slope as it should. I talked with Empire twice to get them to come out a give me a thumbs up/​something in writing that they did install it correctly, but they will not do it without service fee. They also said they would not even send an email that they did the work correctly. One of the conversations was with an employee, second conversation was with the owner of the company.
Won’t back up their own install? What kind of warranty is that? I can get several other companies to come out for free to do this. Incidentally, home we are moving into needs two furnaces, and two AC units. Wont be using Empire for the next house!
I understand the costs of doing business and that things cost money, but the owner is being short sided and not applying common sense here. I’ve already paid once for this system and a simple email would have sufficed.
Its irrelevant that they have not been here in 4 years. The AC drain line is not going to «re-​route itself» itself in the interim, it is still exactly like they installed it. If they need to look at their own work, then have common sense and do the right thing. Come out, waive the fee, spend the 30 seconds it takes to look at it, and get my business. I am not even asking you to fix anything.

Thanks for the feedback. I am sorry it didn’t work out, but obviously your response says a lot about the care and professionalism.

What a great company! Empire installed two new systems in my house. At there suggestion we had high efficiency systems installed and we cut our utilities by about 50%. The new systems work great. I have been so impressed I had them look at a dust issue at my parents home. In just a short time they found the issue that 3 other companies and hundreds of dollars could not correct. They found that there was 27% duct loss in the HVAC system. They corrected the issue and the dust has disappeared and the system now cost less to operate. GREAT JOB!!!

This will be the only HVAC company we will ever use! Our AC stop working on one of the hottest days in the summer. We immediately called them the next day and explained out situation. We were so worried because we have a little one and wanted to make sure it was fixed ASAP. They were able to send someone that same day and also get it repaired as well. They were very professional with fair prices. We were not looking for the best price but we were looking for the best work, which was given to us.

My HVAC went out a few weeks ago, and I had a great experience with Empire. In addition to being very professional and easy to get in touch with, they gave me a fair quote and did the work quickly. I’ve been very satisfied with their service. They also replaced my oddly-​sized, problematic intake vent and put in more conventionally-​sized vent for free. I highly recommend them.