Edible Arrangements

Buyer beware! I would give a lower rating if it were possible. I placed an order on Monday set for delivery on Thursday and it never showed up. When I tried to call the store it went straight to voicemail and it was conveniently full. So, I called the 1800 number and they told me to call the store. This is absolutely ridiculous. All I want at this point is to get my money refunded. BUT, according to another customer service rep, all they can do at this point is to contact me AFTER the holiday weekend. Great job. Needless to say I will NEVER use this service again and will also make it a point to spread the word about this poor service.

Do. Not. Use this place. We ordered an arrangement on Monday to be delivered for my partner’s birthday on Friday. A driver called and said our delivery would be there between 5pm-​7pm so we waited around the house for it. At 7:15 I finally called to check on the order because we had not heard a thing. When I called the store the sales associate put me on hold for literally 20 minutes. I finally called on another phone because I didn’t think she was coming back to the phone. After being on hold for another 9 minutes she came back and said she or the driver have no idea where the order is. No apology. I called the manager the following Monday and got a refund on the order. I understand things happen sometimes but if they don’t care about my business then I don’t care to use them again.

This Edible Arrangements is awful. Customer service is the worst. Never order from this place. I have ordered from them 3 times. All 3 times there has been an issue. Now these are going to my wife at work. Most people work 9 – 5 and 6 at the latest in downtown Atlanta.
1^st-​Ordered an arrangement with a teddy bear. The teddy bear didn’t come with the arrangement, so they apologized and delivered the teddy bear the next day.
2^nd-​Ordered an arrangement, and it didn’t arrive until 5:30 pm. No apology and explanation.
3^rd and last time– I ordered an arrangement. Never came. I called at 6pm and the lady says it’s on the way. She then puts me on hold and says that it can’t be delivered on the same day and that it would deliver the next day. I just told her to refund my money. I am done with Edible Arrangements. You would think you pay a premium for the arrangements that they could at least get the delivery right. Is this not part of the business model? Shame.

My boyfriend and I saw the open door and walked in to discover they were closed. Instead of kicking us out at 9:15 pm on Valentines Day, Haley and Toni welcomed us in, offered us a chocolate covered strawberry sample each, and offered to fill an order of we wanted. We ordered a box of 6 chocolate covered strawberries. Toni checked to see if the manager could modify the package sizes to give us what we wanted. The manager was very accommodating and agreed to let us purchase a box of six instead of twelve – 12 being their smallest menu size. Just then, Javarous peeked in from the kitchen to make sure we got exactly the strawberries we wanted and delivered them with one of the most winning smiles I’ve ever seen. When we got home, we discovered a beautifully packaged, visually scrumptious treat, that tasted as good as it looked. This Edible Arrangements staffers’ service, care and «sweetness» made our Valentine’s day. We’re not usually into the flowers and chocolates thing – but we happened to be in the right place at the right time. It was such a pleasure to encounter this courteous and ‘can-​do’ attitude team – we’d definitely go there again.

Huge disappointment! Was supposed to deliver for our reception party and never showed. We paid a lot for the food arrangement and they called me the next day to say they didn’t know what happened. Unreliable. I do not recommend.

I called in at probably about 10 this morning, and spoke to Roger. He assured me that it wasn’t too late to put in an order for that day. He was friendly, and helpful. When I went to pick it up, he was just as great in person, and 2 employees came from the back and greeted me and made sure I had tried a sample. I will definitely use this shop again! They were very courteous, professional, and the arrangement itself was delicious. Thank you guys!

I would not recommend this Edible Arrangements shop. I had initially tried to order the most reasonably priced arrangement and it was ‘unavailable’ for this store. So then I had to spend an extra $ 25 to order a larger arrangement.
On top of the extra expense, this shop wasn’t even capable of delivering the arrangement onetime. I had even called after I placed the order and was informed it would be delivered within a matter of hours. However, they didn’t even contact the recipient and the delivery was a day late despite them telling me it would have been delivered the previous day.
Poor service and communication within this particular establishment.