Dependable Repair Services

Very dissatisfied with this service. Already knowing what was wrong with my washing machine, I asked them to come out and replaced the $ 10 coupler that connects the motor to the gear box. The tech that came out completely ignored my diagnosis, (which is fine since I’m not an «expert.») Not only did he miss seeing the shatter coupler components lying under the washing machine, he automatically jumped to the conclusion that the clutch assembly and gear box (which are hidden from view until you take the machine apart needed to be replaced.) He then collected his $ 79.95 diagnostic fee and left us with a $ 345.69 estimate. People make mistakes. Fine. After calling to speak to a manager, I was told that the diagnostic was «normal,» but that I was probably still wrong and that they part I ordered will likely be wrong. This is probably how women feel when they go to the mechanic for an oil change and end up being charged for entire system maintenance that they don’t need. The kicker? Even though I knew that the part that needed to be replaced was cheap and fairly easy to replace, the absolute minimum they will ever charge… Ever… is $ 180. I will never use them again.