Cvs Pharmacy

I’d score them lower if I could. Their automated system obviously doesn’t work, their estimations aren’t even close. Set myself up on line…105 min approx, immediately got a text telling me to be there within 30 minutes to keep my place in line. Was there in 20 minutes, checked in, screen says I’m number 5 and still 105 min out. Wait in my car because there is no place to sit, check back every 30 minutes until their screen says I’m 18 minutes out, then, 2.5 hours later, I am 0 minutes out, next on the screen and they take someone else in and close the door! I knock and wait, knock and wait, knock hard and the door opens to an angry woman in a lab coat that says the screen is wrong, that I am number 5. I told her she can take me off and left.

Poor customer service. The pharmacist or tech who answered the phone this morning was quite rude regarding a simple question. I’m sure it’s a busy location but a quick question about transferring a prescription should not be met with hostility. I’m sure glad this is not my usual pharmacy!

At this CVS, I have utilized the photo center, pharmacy, and retail on different occasions so I’ll speak briefly to each.
Photo center: I ran in to do a quick print of a photo I needed. I figured it would be super easy on the Kodak machine like I have done before. I tried both of their machines and the «in seconds» printer was not having it. Needless to say, it was not working properly and I ended up wasting 45 minutes when I could have just sent it to the hourly printer, which was working fine. Normally, I wouldn’t have waited that long, but I need the picture. The employee at the front, Jickson, was super helpful, even though he was swamped at the register. They were clearly not staffed well that afternoon (and it was a Saturday so that didn’t make sense to me). I finally got the picture printed, and I liked the quality. So for this area, thumbs down for the machines and thumbs up for the customer service.
Pharmacy: I came in to pick up 2 prescriptions after a doctor’s appointment, and they were ready right away. But because they didn’t have my insurance, the tech shot off a ridiculous amount, which freaked me out. But Cathy (the tech) got my insurance information to correct the pricing and was pleasant overall. No complaints here. A few minutes after I arrived, there was a huge line of people. Even after Cathy overhead called for backup, no other staff came up to help. Staffing seems to be an issue at this location.
Retail: the aisles are labeled well, and I generally didn’t have difficulties finding toothpaste, greeting cards, nail polish, or candy. The tissues were the tricky item on the list, but I eventually found them next to the diapers. It would have been nice if there was staff around the store (not just in pharmacy or at the register) to help me locate items, but I’m not too surprised since staffing was an issue that I noticed before.
Overall, decent CVS. They definitely need to be better at staffing, but I liked all the employees I gave encountered. I will most likely be back to this location soon!

2:00 in the morning. Trying to get urgent medication. Drive up to window– takes 3 rings of alert button and 10 minutes to get pharmacist to respond. Then, she comes to window and says it will take 45 minutes. Lazy, inefficient, or understaffed — either way, people need meds and sometimes quickly. If pharmacy is supposed to provide a service for people in need of medication, this is the worst service pharmacy in Atlanta.

I took my friend by after surgery to fill a prescription and it took 45-​minutes to get the Rx filled. The waiting area was filled with people waiting and few new arrivals; so what exactly where they working on. Everyone seemed to be busy. Service was poor. No one seemed to be worried about those standing and waiting. By the way there were few sears so my friend, just out of surgery had to stand and wait. Service seemed to go to the drive up window at the expense of those standing and waiting in pain. Only in an emergency will there be a next time for this pharmacy. I will not voluntarily use the pharmacy again.

If this was for the minute clinic only, I’d give them 5 stars. If it was for the pharmacy alone, I’d give them 0 stars.
I came in to get a flu shot. Having never been to a CVS for a flu shot before, I went to the pharmacy counter to ask what I needed to do, since there are no staff stationed directly outside the minute clinic. A long wait ensued… there were three technicians, none of whom seemed to be in any kind of rush. By the time they finally got to me, I explained what I needed, asked how long it would be and was told 30 minutes. Hmm, I said, I think that’ll work — hopefully no longer than that, since I need to be elsewhere in 45 minutes.
Another long wait while the pharmacist tried to get me set up. Clearly, she had no idea what she was doing, as she had to keep stopping to ask the other two technicians everything from «who’s the doctor» to «what initials should I put in». Twenty minutes go by… I answer questions about what arm I want it in… more time goes by… and then they tell me that CVS doesn’t take my insurance. Seriously? You have a big sign up that says you accept just about all insurances, and mine is through one of the biggest insurance providers in the country. Despite having just asked me a bunch of flu-​vaccine related questions, the pharmacist somehow now realizes that I want a flu shot and says I have to go to the mini clinic and start over. At this point I am pretty displeased since she’s just wasted about forty minutes’ worth of my time, and ask how long the wait is for the minute clinic. The pharmacist says that she doesn’t know and can’t find out.
I would completely have just walked away at this point if one of the minute clinic nurses had not come out and very kindly asked what was going on, and promised me that it would be done in 15 minutes and that my insurance would cover it. She was right, and less than fifteen minutes later I was done, paperwork in hand, and out the door — still late for my next appointment thanks to the pharmacy staff’s incompetency.
Will definitely not be coming back to this site for any kind of prescriptions.

24 hour store.
24 hour pharmacy (didn’t used to be).
The store employees are friendly. The pharmacy employees are friendly for the most part. Luckily, the lady with the crazy eyebrows who used to scowl at me doesn’t seem to work there anymore.
However, there was the employee who, while nice enough, called out my prescription names when she pulled my order! I was like, ummmm I’m pretty sure you’re not supposed to do that.
Can you imagine? «Yes, ma’am, here are your rabies meds!» And there I am trying to hide my face from the world’s judgment.
I have waited way too long here before, but that isn’t the norm. The weirdest time was when the guy quoted me an hour wait time at 11pm on a weeknight. Uh huh. Now I just make sure any refillable prescriptions are on auto-​fill. I get an automated phone call when they’re ready, and it makes things much easier.
I mean, I’m not in love with this CVS. But it’s the closest one to my house. So yeah. Woohoo, I guess.

The minute clinic nurse was super nice and quick. yes, we waited almost 2 hours, but there were 4 people ahead of us. I choose not to fill my prescription there because I don’t want to wait longer, and the nurse was fine with calling in the prescription to my choice of Pharmacy.

This is for the Minute Clinic INSIDE this CVS; I’ll do a separate follow up for the Pharmacy and Retail portions.
Go figure, I had to get sick in order to end my year-​long absence from Unilocal.So picture this: I was in bed dying from some ailment of the upper respiratory kind, so I decided that since my employer is partnered with them, I’d head to my nearest Minute Clinic. I’d signed in and settled myself in the waiting area by 10:30, and my name was called at around 12:15. I wasn’t treated. WTF. Since I have an autoimmune disorder, I have to be treated elsewhere because they don’t «…have the ability to diagnose and treat patients with automimmune diseases properly.» :-/​. Could this not have been sussed out via a prompt during my sign in?
I’m SICK, I’m not about to be running all over the place to play «hurry up and wait» I’m a thousand percent certain that my time would be better spent resting.
Fuck this place, yo.

Important to know: the store is open ²⁴⁄₇ but the pharmacist leaves at 9:00 p.m. My husband just left the ER and tried to fill a prescription at 9:30, but the pharmacist is gone and he’ll have to wait until morning.

I actually love every CVS I have ever been in. I had weird insurance that didn’t pay much for my monthly expensive prescription and they would always ask first before filling it – the cost could be prohibitive to some. (I have since gotten better insurance.) They always are helpful and their network is useful, too. I was traveling once and forgot my medication. Another CVS in a different state gave me just enough to get through my trip and they were so good about it.

Great CVS! I came here with a pulled shoulder muscle to the minute clinic, thinking i’d get service. Wasn’t aware that it was only a flu/​cold type service! Even still, after a chuckle, the Dr. gave me advice on what I could buy in store and told me about another Dr. nearby who could help.
This CVS is also right next to my Dentist’s office, so when I need a pain prescription asap, I can just walk right next door and service is usually done quickly.

They were very fast when we went in there late at night. The store is huge and a wide variety of things for sale. Being open 24 hours is a huge plus.

Worst Pharmacy experience OF MY LIFE.
So, long story short, I came to CVS very sick — bronchitis, double ear infection, and a sinus infection (yaaaaay first year of teaching!).
I got to CVS, gave them my prescriptions, and was told it would take 15 minutes. Awesome! Half an hour later, I go up to check on my prescription, and am told they are almost ready. Another 15 minutes later, I am called up to be told that they were out of one of the prescriptions I needed. Um, why didn’t you tell me that 45 minutes ago? Does it really take that long to figure out what you’re out of? So I’m a little annoyed, and ask if my other prescription is at least finished. The woman tells me yes. She also asks where the closest CVS to me is, and of course I don’t know immediately offhand, so she acts annoyed and says she’ll call the CVS down the street. I then look it up on my blackberry, and tell her which one it is, then rudely demands, «well do you have the number!!!» What the eff. I give her the number, thinking she’s going to call in the prescription for me, and she just tells me «okay, they have the prescription available there.» So I have to go to a second CVS, give them my prescription, and wait in line AGAIN. Ugh. So I stand where she had me for a couple minutes, thinking she was going to check me out with the things I did have, but then tells me to get in line, which is like 10 people long. Double ugh.
Get into line, get to the front, and ask for the prescription under my last name. The woman goes to look for it and CANNOT FIND IT. Looks one more time, then says, «I can’t find it, someone else needs to look.» And just walks away! WHAT! WHO DOES THIS. I stand there for FIVE MINUTES waiting for someone to see me. Keep in mind, the woman is standing there doing NOTHING while other customers are waiting to be helped. Finally the woman who rudely informed me of my prescription not being there found it and started checking me out. Need I mention, I have a double effing ear infection, a sinus infection, and cough so disgusting it sounds like I’ve been smoking for 50+ of my twentysomething years. I am seriously about to cry because I am dizzy and nauseous and have been trying to be a polite customer who doesn’t throw a temper tantrum like a four year old, because everyone waiting for their prescriptions looks effing miserable. I finally got checked out, and took my unfilled prescription to the SuperWalmart close to our house.
The pharmacy at Walmart, as opposed to my experience at the nightmare of CVS, were knowledgeable, polite, and got me my prescription in the time they said it would take. The pharmicist I talked to there was really nice and informative, unlike the pharmacists at this CVS.
Who knew my story would end in me actually deciding I’d rather go to Walmart for my prescriptions. I am never ever going back to this CVS again.