Bug Busters USA

THEY informed me about Dec. 1 inspection over month ago. As usual of course nobody showed up so another day wasted.
This seems to be the way they operate. I give them — 5 stars.

I would not recommend this company at all. They sprayed on Friday and by the next Wednesday I had 3 mosquitoes on my leg. We do not have water near our property and mosquitoes are not terrible, but I wanted a mosquito free yard for my two small children, under three. When I called to request they come out and respray they said that they would not respray without another purchase. I think this is absurd given we had not mowed the grass, it had not rained, or any other elements that would interfere with the spray treatment. I asked for the manager to call me back and never heard anything from them… So I am here to spread the word, I would never use them again!

I recently moved into a duplex in Midtown in a great neighborhood with plenty of trees and shade. the only downside of this was that there is a mosquito problem behind the house where there is a lot of shade around my deck. I happened to see a Groupon deal for mosquito treatment through Bug Busters and thought this was a great coincidence that I would take advantage of. I paid for the groupon and called Bug Busters right away. They were initially very prompt to answer and schedule my treatment session, and were very aware of the groupon deal that I had.
Then it went downhill.
They missed the first appointment. They were supposed to arrive between 8am and 10am. They did not call to cancel. They did not call to tell me they would be late. They did not call at all. I called them and they told me that unfortunately the technician was not able to make it. I understood that. maybe he was sick? Maybe his dog was vomiting? Maybe something very bad happened :(but whatever it was, I understood. So we rescheduled.
Fast forward to my second appointment. again promised to be there between 8am and 10am so again, I told work I would be in late. I waited. 8:30. 9:00. 9:30. 9:55. I called them to see what was up. I was again told sorry. we cannot make it today. What? Another missed appointment? No call again? That’s it. now I am mad. They rescheduled once again and promised to be there between 8am and 10am, but this time scheduled it a full week out.
Today was the day. Between 8am and 10am again, my Bug Buster should be here. Well, right now it is 11:30am and I did not receive a call. There is no technician here. I still have mosquitos and I feel like Bug Busters is cheating on me after I keep giving them more chances to prove we can make this work. I called. they told me again the technician was not able to make it. This time I wanted to know why. Where is your technician? I want them to head this way immediately as I have now been canceled on 3 times with no call. She says she will call her technician and get a resolution for me immediately. I say if this is not completed today, I want a refund. she understands and we disconnect. but I already know I will not get a call back. Time to move on.
Do not use this company. they are worthless.

In April of this year, we began hearing scratching sounds in our walls and attic. Having had rodent problems in our last house, there was no doubt about the source: we had roof rats. We called several companies out to give us estimates on an exclusion and trapping, including a company I didn’t know much about: Bug Busters. I called them as my work was offering a discount on certificates for work. The representative that came to our house was seemingly knowledgable, pointed out some of the possible entry points (just as the other companies’ representatives did). Then he did something else: told us that Bug Busters was a provider of TAP insulation, which he claimed was a rodent repellent. «They can’t stand the smell of it, it drives them crazy, and they leave.» I informed him that I was most interested in an exclusion, and he quoted me a price that included the exclusion, trapping and the TAP insulation which was competitive with some of the other exclusion/​trapping-​only quotes I’d gotten from other companies. You know when something sounds too good to be true…
The technicians showed up on time to that initial appointment, when the insulation was to be blown and the exclusion done. They spent approximately an hour doing the insulation. The technician spent a little more time in my attic inspecting things, then went down into my crawlspace for 10 – 15 minutes, and then said thanks, we’ll contact you about following up and checking the traps, and left.
I’ve had an exclusion done before. I know the time it takes. I also know that if you do it without a ladder on the exterior of the property, you’re probably not doing it right. I called the company and let them know that I was not satisfied with the exclusion. The manager of the Decatur branch returned my call, and told me he’d be out to take a look, and gave me a date and time. He never showed up. I called back, he’d forgotten the appointment. Another time was set for an 8−10am window. He didn’t show up. This time, he was stuck in traffic. Finally got him out to the house on a third try, and he agreed that the work hadn’t been done properly. Some more work was done, and this time a little more time was spent. I was told that technicians would check the traps four times, which was also noted on my contract. One week later, someone came to check the traps. «Someone will call you to schedule the next visit.» I was also told that they wanted to put some exterior bait stations out, but they were out of stock, and would let me know as soon as they were in. This is late May. They initiated no further contact with me.
After continuing to hear activity of varying degrees through June and July, I called Bug Busters and told them I was dissatisfied with their service, felt that they did not live up to their contract, and would like my money back. I was informed that since I had paid with discount certificates (which were not free to me), I could not get a refund. But they wanted to come back and do more work. This time, they’d send their «wildlife expert» (why he wasn’t dispatched in the first place went unsaid). The man who came (Court) was seemingly very knowledgable, pointed out some chew marks where they were likely gaining access. He wanted to come back out and do another exclusion on that area. They did so, doing both some exterior and interior exclusion work on one side of the house. «Someone will call you to schedule the next visit.» Again, this didn’t happen.
Three weeks later, the sounds are worse than ever. I call them to let them know. They send a technician to check the traps. He doesn’t do any exterior inspection to find out if they’ve chewed a new hole, etc. Just checks the traps and goes. «Someone will call you today to schedule the next visit.» Didn’t happen.
By now, I’ve done a little more research, including going to the TAP insulation manufacturers website. You remember the TAP insulation, right? It «drives them crazy.» Well, right there on their site: «Does TAP control mice, rats or squirrels? No, T*A*P has no effect on mice, rodents, or squirrels. However, it does not act as a food source for these animals.»
At this point, I call Bug Busters back and demand a refund. They have misrepresented the product they’ve sold me. I speak with the manager of the Decatur branch on Wednesday morning. He understands my frustration, but needs to talk to the owner of the company. One of them will call me back today. This doesn’t happen. I call them Wednesday night and leave a message that I would really appreciate a call back on Thursday. This doesn’t happen. I call them Friday morning and tell the receptionist that I would really like a call back today. This doesn’t happen. Finally, Monday morning, the manager of the Decatur branch calls me back to let me know that they can’t offer me a refund, after all «we did blow the insulation in your attic.» You remember, the insulation that they sold me under false pretenses?

I used them for almost two years– only because I was too lazy to look for someone else. When I have to take off work to be here for a service provider, I expect them to respect my time and show up during their 2 hour window. They can’t seem to understand that simple concept.
They never come during their time window– NEVER– over two years. They don’t even call to tell you they will be late. Each time, I called at the last 10 minutes of my time window and they gave me some excuse. One time the guy was extremely rude and clearly talking about me when I answered, he then told me my guy had called in sick that morning. So, they knew that morning he wasn’t coming but never called me??? That’s when I canceled my service. Someone from customer service called me 4 months later! 4 months?! And they thought they’d get my business back? No way.
Stay away!

This is the absolute worst company that you could get for anything. We have a contract with them and they have broken about 6 appointments to come out and spray for insects. No, that is not an exaggeration. We do not even get a call to let us know they are not coming. You would be better off getting any other exterminator. Don’t waste your time and money with these people. Worst customer experience I have ever experienced in my life.