AS Turner & Sons

Highly recommend AS Turner and sons. Our father passed away and we chose them to handle the arrangements. Steve Maple handled our affairs with great professionalism and compassion. He took care of all the arrangements and treated our mother with the utmost care and respect. He made the entire process bearable.

My daughter’s memorial service was held at Turner’s on Sunday. The staff, and especially Mr. Steve Maples, could not have been more caring, kind, respectful, and helpful. He met with and made all of the arrangements with both families. This was not an easy task, as there were many conflicts and concerns. He handled the situation with much professionalism, courage, and respect for both families.
We wanted to have music played, and a slide presentation of my daughter’s life. There was a mix-​up with the pictures, and I was dismayed that they may not be available for the service. On the day of the service, Steve and his staff were able to salvage the pictures (which had been done by a third party) and they were presented and were fabulous! The music was also timed to perfection.
Steve made both sides of this dysfunctional group happy with the final situation. He even made purchases out of his own pocket to fill voids created by misinformation.
I cannot say enough about the care we received during this very sad time, and I would not hesitate to recommend Turner’s for loved ones’ care.

I couldn’t be more upset or disappointed with this miserably unprofessional outfit.
My mother died yesterday, after a long illness, in my home, surrounded by family. No one can wish for better. A hospice nurse mentioned Turner as a nearby funeral home, saying she couldn’t officially recommend them, but she’d heard of them. We are new in the area and didn’t know any place else, so we called.
A young man and woman arrived to take the body. The guy muttered «Sorry for your loss», the woman never spoke a word. (He was the LAST Turner employee to express ANY condolences whatsoever.) When I said that my mother wished to be cremated, and have no service, the man began to argue. He looked at my mother’s durable power of attorney, assignment of agent for disposition of remains and advance directive, and said that he didn’t know if any of that would be good enough, «but it’s up to my manager!» Manager? I felt like I was buying a used car. My husband made copies of the assignment of agent papers and the man took them with him.
An hour later Michelle from A. S. Turner called and asked me when I would come in to sign papers. I said I would be there at 10 AM the next day. That’s TODAY, and I was there at 10 AM. It’s a huge place and I wandered around until I found a reception desk. The older, male receptionist stood up and asked if he could help me, and I said my name and that I had an appointment. He asked, «Is this for aftercare or ???» and I said, «My mother died yesterday». He replied with a cheery, «Okay!» and led me to a cubicle.
I waited 10 minutes, thinking no one had written the appointment down. Then Michelle stuck her head in, cheerily introduced herself and slammed down a folder.
I’m going to seriously condense the next hour. A.S. Turner REFUSED to honor my mother’s wishes for a cremation without a service. Michelle took each of my documents in turn and ran out of the room to consult with her «manager» (Do you want the undercoating with that?) and came back each time saying it was no good. They wanted signatures from all 4 of my siblings, who live in FL, TX, CA and NY, and one of whom hasn’t spoken to any family member in almost 20 years!
I drove home and faxed MORE documents in, and Michelle said that her mysterious «manager» would call me soon. I waited from 11 AM until 2:30 PM and then I called another downtown funeral home. The man I spoke with there urged me to speak directly to E– M – , the managing director of Turner, and give them another chance. He said his company would NOT have a problem with my documentation, but, well, honor amongst thieves and all that.
So I called Turner and asked for Mr M – . The receptionist checked and told me Mr M– wasn’t in and could he help me. By this time I was so distraught I started to cry, and suddenly Mr M– WAS in!
M– was the most pompous, sanctimonious, possibly cruel man I’ve ever spoken to. Of all the people to be in his profession — I guess he’s cracked! He was rude to me and said, «If your sister wants to sue us, she has just as many rights as you have!» But the documents my mother signed, and had notarized and witnessed, AND the state of Georgia say otherwise! Even after I consulted my lawyer, Turner refused to comply!
The end of this story? I called Medford-​Peden Funeral Home, the tiny place in Cobb County that handled my daughter’s cremation when we lost her 10 years ago. I faxed them the documents and they said there was no problem with any of them. They are on their way to collect my mother’s remains, and I’m researching the legislative system in this state which oversees the conduct of funeral homes.
BTW, none of my siblings has any objection to cremation, and ALL know that these were our mother’s wishes.