Tropical Nails And Spa

HORRIBLE customer service. The nail technicians are very rude and no greetings at the door. You just sign in and wait until they decide which person they would like to take first. The techs are lazy and half the time are just walking around and not being as productive as they should be. The wait is always long because of that and the service is not worth the wait. It’s never happened to me, but on more than one occasion I witnessed a customer yell at the techs when a person that come after them was seated before them. I came here for more than a year and the customer service was always bad and I would just put up with it because some techs do a really good job. I got fed up and stopped going there after a tech tried charging me $ 43 for shellac manicure when its originally $ 30. I always pay the $ 3 for getting my shellac removed and I expressed to her that its always $ 33 and why was I paying an extra ten dollars. She told me it was because my nails were rounded… My nails are always rounded and I never get charged extra for the way they shape my nails. ESPECIALLY because my nails were rounded from before so it’s not like she did anything extra. She claimed that «everyone is suppose to charge that much but some forget». I’ve done my nails with just about every tech in that place and nobody charges $ 10 for the way they file a nail since it takes about .2 seconds and not much effort to slide the nail filer around. The techs try to get you out of their chair as soon as possible and will charge you any extra thing they can get even though they don’t deserve it.

Stay Away!
I went in this salon about two weeks ago, and I am a regular customer. To make the story short the technician was plain rude and did a horrible job. I was about to walk away in the middle of her doing my nails but I said I drove 30 mins so I will let her finish. I always tip, but this time I felt she did not deserve a tip.
I signed my bill for $ 40…and for some reason I checked my account because I had a feeling they would charge me for a tip, and of course they did. They charged me $ 45.
I called and spoke to the owner, just for him to tell me «drive 30min to the salon and I will give you $ 5, its not $ 200 its $ 5, we just put someone elses tip on your card»
Its not about the $ 5, its about the fact that they feel they can charge me whatever they want without me authorizing them. They can keep the $ 5 but I will never go back.

My first time there I got stiletto nails and showed her a picture of how I want them. When she had finished all the filing and everything they were a little shorter than the picture I had showed her and told her so, wasn’t a big deal to me though. She ended up arguing with me saying no they aren’t. We went back and forth about it for about 30 seconds. Next, she’s applying my color. I chose a opi red. First, they put so much acetone in their color that after 3 coats I could still see through the top part of my stilettos. I also told her that they put too much acetone in there, the pregnant b*tch wanted to argue with me about that too for a minute. I also had to keep telling her to paint the corner and all the way down to my cuticle. I came here for my second time on the 15^th of October. I always get stilettos. Now this girl, as she does my nails, literally hurt almost every single finger with that damn machine, it looked like I had hiccups on the chair for a good 10 min. She just kept saying sorry. Not to mention two of my nails were filed crooked by the end. Next, she puts the color on. I’ve come to realize every salon I ever went to has this problem where they don’t know how to paint all the way down to your cuticles and get the sides. So I had to tell her that a few times. Ended up with 3 coats which is what you need because they put acetone in their polishes. However, enjoying my nails did not last long at all. For the first time in my life, my nails were randomly breaking. I work in a office, nothing crazy to cause damage. My two index fingers broke by the 19^th of October. 4 days after! Only! I call and speak to the guy, he says I have to pay for a new nail. Completely careless about compromising or listening to his customers. I go and get them fixed on the 20^th and pay. This 3^rd new girl to do my index finger was extremely rude. I was telling her to take the ashes of the bottom of the nail off with the buffer and she did, then there was some dead skin on the corner of my finger and she continued to work through it. I tell her to please take it off, she says can you please just let me do my job. I looked at her and said wow you’re so rude, she didn’t reply. I payed and left. The NEXT DAMN DAY (21^st) my middle finger nail breaks opening my car door at 12am. The 22^nd I couldn’t make it to the salon due to a busy schedule. I call today, the 23^rd, the same guy picks up, I ask to speak to a manager, he says I am the manager. I tell him all this (obviously in a shorter way), he starts making up some bullshit like oh well if you ask for the nail to be thin then it’s going to break easily. I tell him I never asked for anything to be thin what are you talking about. I tell him the glue they’re using is obviously horrible. He then again tries to convince me that I asked for a thin nail and that’s why it broke and that I have to pay to fix it. I find this disgusting excuse of a business horrible. I’m surprised that they have as many customers as they do. Maybe it’s because most get shellac, idk. But if you’re getting a full set, RUN! Overall I paid $ 36 now in only 1 week and a half to be sitting in my work office typing this with a broken f***ing middle nail :)

I have been here a few times and drive from Huntington woods to get my nails done. My cousin referred me to tropical nails to see Connie. So I have only went to her at this location and she is amazing. She is the only person that can keep shellac on me for two weeks + with a pretty flawless look and believe me when I tell you NOONE has ever done that for me and I get my nails done twice a month. Also she does great pedis too! She digs deep in your nails to keep them looking clean and she fixes the edging every time.
The place itself is not very appealing and pretty small but Connie is worth it!

This is my go-​to nail salon. They’ve always done a good job. They are usually packed and that’s because they are great at what they do. When they have a lot going on, the conversations are short and fast and sometimes it gets mistaken for rudeness, which it’s not. The staff there are very courteous and willing to do nearly everything you ask of them. To the reviews that say the staff are talking about them in their own language, how would they know? They don’t understand the language to make such accusations. If I was more fluent in German, with very shaky English, I’d speak more German. Especially if that’s what the staff understands. I guarantee you that the staff will not talk about you. The only reason this did not get 5 stars, sometimes the staff will stop working and converse with each other and it’ll take a bit more time finishing.

The worst customer service. The owner is very rude. I used to go there twice a month for the past year until now. I drove a distance to patron this business, but will never visit them ever again. I had an appointment like I always do. I called them and told them that I was stuck in traffic and would be there in 10 mins. I also brought with me 4 other guests that had appointments too. Again I patron this business every two weeks tipping no less than $ 15 jus for manicure and shallack. Well over a 40 percent tip. And they still gave my appointment and the other guests appointment to other people. When I walked in the owner said we gave your appointments to someone else because you were late and your going to have to wait around 40 mins, next time show up on time. Get this I was 10 mins late!!! I can understand if I never called. But intionially salons and spas give a grace period of 15 mins before they move on to the next, and that’s without a phone call. Instead of the owner apologizing to us, he said next time show up on time. I called after I left to tell him that he has ver bad manners as a business owner and he laughed at me on the phone and began to talk about me to his other customers… how do I know? A friend of mine was getting her nails done when I called the owner and she told me that when the owner and I hung up the phone with each other, he began laughing and talking about me to his employees and other guests. They don’ t even deserve a one rating… they deserve a zero for how unbelievably rude they are. I am a business owner and I would NEVER treat a guest that way or anyone as a matter of fact. I know after reading some of the other reviews, I am not the only one that feels this way about him. He should def not run the house. Also I feel bad for his employees because they jus lost out on their regulars and some good freakin tips… your not the only nail place around. One day your gonna wish you had my business, because I’m sure your gonna lose more customers with that attitude.

Terrible… I had a woman named lynn who did a manicure and pedicure and was too busy talking and cut my finger and blamed the terrible mistakes she made with the nail polish cause she was clumsy on my nail being crooked so all 20 of my nails are crooked lol what a joke … if u want someone decent in there go to Connie or Shawn. otherwise run away!

I went here for the first time and have had 3 recommendations to this place, so I thought I should give it a try. They were polite and nice, spoke better English than most salons I’ve been in. The girl did my nails exactly how I want and actually made conversation. In other salons, they usually talk to each other about you in their own language. Prices are fine and but the one thing that was off was the way they applied the polish. Not very professional. Didn’t wait til before coats dried and ended up with wrinkled polish and also some obviously missed corners. Nice but not worth what I paid her (+tip) I would go again for sure but make sure they do a better job.

I’m not giving this place five stars only because of the staff coming in late. I like to make my appointments early because of work. Sundays are walk in only, no appointments. They are super busy, so they must be doing something right. They are very nice people, the owner is very humble and sweet. Alot of polishes to choose from color wise and they know how to fix a broken nail!!!