Sears

This place deserves zero star due to the incompetent customer service. I walked there 15 minutes ago to buy a Casio G-​shock to time my workout and heart-​rate and the watches were behind glass and no one was there. Next to the watch section was a repair booth where two girls busy laughing about random stuff on their phone when I asked for help they said we have nothing to do with this section and instead of calling someone they didn’t want anything to do with me and carried on with their inappropriate activities on their cell phone, but wait another employee came to their rescued yelling at me that she has nothing to do with the watch section and they’re closed. Hmmm how can you be closed an hour before your store hours. So I went looking for the manager and she didn’t seem to care either If that was the manager. All they had to do is say stay put and will get you someone. No wonder why Sears is going under due to their rude and lazy employees.

I can’t really say too much about Sears as we just walked around it during Black Friday… or maybe we call it Pre-​Black Friday aka Thanksgiving day just to walk off some food we ate and well also see the mess that is Black Friday.

This review is specifically about the appliance section since I don’t really do much at Sears other than that.
I went in here looking for a new a new fridge. It was the 4^th of July week so they had an AMAZING sale going on and I couldn’t pass that up. I was limited by space in my new house but I knew I wanted a side by side fridge so before I went to the store I perused the website to see the full selection. I found pretty much the only model that would fit in my space but I wanted to see it in person before I ordered it so I ran up the mall to make happen. Unfortunately they didn’t have my fridge in stock so I couldn’t see it in person but the very friendly salesman, a fella by the name of Rich went over the listing with me. It looked good, had everything I had been looking for, and was 40% off. Can’t beat that! Ultimately I decided to go for it.
Rich helped me open a Sears card (6 months no interest, y’all!), sign up for a rewards card, and set up my old fridge for a DTE credit after they remove it. He explained all the protection plan details very throughly and helped me decide on the best one to go with that would protect me in the event of a problem down the line without overpaying for something that wasn’t necessary. He was a super nice and chatty fella to boot. I didn’t feel like he was trying to swindle me or push me into anything I didn’t want or need.
The fridge was supposed to have been delivered a few weeks ago but when it made it to the warehouse it didn’t pass their standards so I had to wait for another one. I was a little irked that I had to wait a bit longer than expected but in the end I was really appreciative that they put it through such rigorous testing to ensure I didn’t get a lemon. The second shipment arrived today and they delivered it even before the delivery window. Luckily I was home! The two delivery men were extremely pleasant and did a wonderful job getting it in through my narrow doorways. I watched them the whole time not out of fear they would do anything wrong but because I was impressed by how they navigated everything. The fridge is now making ice, serving up clean water, cooling my beer and lookin’ great in the space. Huzzah!