Olson Concrete, Masonry & Construction

I had an appointment setup for a Thursday at 11:30. When nobody had shown up by 1:00 I called the company to get an idea of when the estimator would arrive so I did not waste my time waiting. The woman that took my call told me that she would contact the estimator and have him call me. I got no callback and nobody showed up. I left a message the next day as well as putting in a quote request through the web site explaining that nobody had shown up for a previously scheduled appointment. Still no response. They obviously do not want me business and after that I would not give it to them. If they cannot even show up for an estimate I would not trust them to do a project.

Contacted a number of concrete companies to do work for additional cement needs. Olson sent sales person right out and he provided a quote. Had to contact sales person a couple of times to confirm the quote and ask questions. Sales person sent out new detailed quote responding to all my needs. The work was done very timely — and, in an efficient manner. Clean up was great.
My only beef is the clarification of payment. I provided the required deposit. Asked the workers on-​site at my house during the completion if I should write a check for hte balance and provide to them to take back to office. I was advised «NO — the office will send invoice». That was on a Saturday. By Thursday the next week I receive a phone call advising that I was past due. I very clearly indicated the conversations with the workers and indicated I had not yet received a final billing invoice I drove to the office that same day and paid balance. The office personnel indicated that it was just an error.
The work is good — just completed within the last week. I will re-​post 1 year from now to see if the workmanship is up to par. However– I would do business with Olson again.

I contracted Olson to pave my entire driveway last summer. This past spring as the winter thawed out I began to notice cracking and flaking in my newly poured driveway.
I reached out to the business to inform them of the issue and they sent the owner out to assess the situation. He determined it was a bad batch of cement that was poured in my driveway and seven… yes seven other local jobs they performed around the same time last year in the Canton, MI area had the same problem.
They assured me they will take care of the problem by repaving the driveway, unfortunately my patience have run out after four months of phone calls and broken promises. No one has proactively called me to give me an update and I’ve had to call several times a month to ensure they haven’t forgotten about me. They’ve shown no value in providing good customer service when all it would take is a simple phone call or a letter of intent to put my mind at ease.
I tried giving them the benefit of the doubt however they have done a poor job of keeping in communication with me. I’ll continue to update this review as events unfold.

left my info on their site for an estimate. got a return call the next day. set up an appt for the weekend and no one showed. when I called after the appt. time to see if someone was still coming out, I was told there was no record that i was even scheduled. she didn’t seem to mind that I wasted my morning waiting around for nothing.

They’ve been in the business for years. I found them when they were repairing the sidewalks here in Ypsilanti & contracted with them to do my driveway. I couldn’t be happier. They came in with the lowest bid of everyone I contacted & they did an excellent job. The bid included disposing of all the old driveway which most others didn’t. They came in an took out the old driveway, graded and poured the new one all in one day and it was one of the HOTTEST days in the year last summer. The grade was perfect, not any snow runoff ran towards the basement or in the garage this spring. The owner, Dave comes by to inspect the job before it is finished although mine was a relatively small job for them. I wish I could find this caliber of work more often!