HYPE Recreation Center

It would be great if they looked up the word customer service and took some notes on it. They are so ignorant and rude and some of the most disrespectful people I’ve every encountered. They choose who to respect and who not to respect. But, that’s the problem when you let teenagers act like they run the place. I doubt anyone will ever get a chance to learn professionalism and it’s quiet sad. From personal experience of having a situation occur and them not being able to fix it, blaming me, then changing the problem 100 times before they realized I was correct showed me that it’s the most childish place I have ever gone to.

HYPE GYM runs $ 125,000 in unauthorized credit card charges against its 5000 members says CEO of HYPE GYM, «Its for a good cause».
They charged my credit card with out my permission, and violated my wife’s member agreement. I talk to 2 people on the phone, they both agreed that the charge was not authorized in the contract, and still argued that it was justified, and later the CEO told me that he charged 5000 other members in the same way, and only 5 people complained. (This is also consistent with the notification that was sent in the mail) So over the phone, the CEO, yes the CEO is his title, told me that I was making a big deal over 25 dollars, and that I could come and get it. I showed up and instead of paying me, he tried running his manipulative argument again. After 5 – 10 mins of his idiotic arguments, claiming even though the added surprise fee wasn’t in the contract it was for a good cause, and he isn’t spending it on himself; he finally gave me my money. And claimed he was pulling it out of his own pocket. And then accused me of insulting his family (I did not). He then told, «Get out of here before I break your face». Important thing to note, 25 X 5000 is $ 125,000 dollars that he claims he ripped off his own gym members for. Regardless of what contributions HYPE may make to the community, the members are not a bank, that can charge when ever they feel like it. If times are tough maybe he should take a pay cut from his _​_​_​_​_​_​dollar nonprofit salary or do what most non-​profits do, run fundraisers. I will delete this post, when this guy decides to be a gentlemen and apologizes, and refunds every unauthorized credit card transaction the he has made this year.
Oh yeah, forgot to mention when he decided to start threatening me all of his whole crew (family members?) started to crowd around me, and I was trying to get my wife to hurry up and follow me, and stop talking to them. There was a huge scene, by the time I got into the parking lot, and my wife was still trying to talk, this random guy playing the role as bouncer told us, «Yall need to get the fu*** out of here». Its amazing how these idiots with zero customer service skills get so many grants. I hope they get a real CEO, who knows not to threaten there customers.
I have a copy of the agreement and the letter, just in case he wants to get on here and lie about it. Hopefully he won’t try to hunt me down and break my face as he has already threatened to do.
If anyone else has had similar negative experiences, please share.

Bad customer service.

Nice enough facility but both the facility and the tournament we were there for was not run so great.
The made a point on their page of saying all games would start on time, but our first game was almost 20 minutes late. By the second day our last game started a full hour late. No one seemed to know what the cause was.
They also funnel everyone through a very tight hall way to both enter and leave so there is a big log jam right were people are trying to come and go, while others are trying to stand there so they can see when there next game is.
The most irritating thing was they appear to have two sets of public restrooms and one set of «Member Only» restrooms. One set of the public ones were out of order (men’s and women’s) yet they still would not allow people to use the «Member Only» restrooms even though there were hundreds of people there for the tournament and I think I saw a total of about 10 members there for the whole weekend. Since it had the highest admission price of any tournament we have been at this summer, I am sure they make a lot of money off of it; I would think the least they could do is make allowance for the restrooms while a portion of their facility was out of order.