The Day Spa

i was really disappointed with my experience at the day spa. the receptionist was short and did not treat us like valued consumers. didn’t explain the process or where to go. we sat on cheap pleather chairs in the too bright waiting room while we filled out the paper work on tin cheap clinic looking. i would have expected to fill out my paperwork while lounging in a robe and soaking my feet in a dimly lit spa room.
it was my birthday, so i asked if i could have a class of champagne, the receptionist told me no. she then led my husband and i to separate locker rooms, which i can only describe as «about as luxurious as a YMCA locker room». bathroom completely outdated and not clean, lockers too small, and if you want to take a shower/​rinse before and after your massage, they charge you an extra $ 15 (!!!).
so you get undressed and into your robe and then you have to walk back through teh waiting area!!! the locker room is not connected to the spa area. so there was an old man at the check-​in desk and i had to stroll by naked with a robe on. talk about lack of luxury — my goodness.
the massage therapists then arrived to get us 5 minutes late and by the time we got undressed and set up on the table, the massage was actually only about 50 minutes… instead of the hour, that we paid an arm and a leg for.
the massage room was WAYYYYYYYYYYYYYY too bright. it was actually really uncomfortable to me how brightly lit the room was. aren’t spas/​massage rooms supposed to be dim and calming? so that the therapist isn’t staring at your face while she massages your arms and legs? so strange to me.
the cherry on top was that the receptionist makes you tell her the gratuity amount out loud in the middle of the waiting room when she runs your card? then you have to slip the money into an envelope on the counter. i would give this place zero stars if i could. my experience was awful and not worth the money by a long shot. go to salon aura instead of the day spa… so luxurious, they treat you like valued customers, and it’s not nearly as expensive. i just can’t stress enough how disappointed i was with this place. i am flabbergasted that people consider this a «spa experience». hmmm?

Arrive early so you have time to relax in the «waiting» room, This place is such a relaxing place it is good to have some place to go. It is a little pricey but if you are a person like me who only does it once and a while this would be a nice place to go.

Very disappointed in my Express manicure (40.00) Saturday morning 11/​23/​2013. I feel ripped off! No top coat and no cutting of my cuticles which was needed. I ran to do some errands after and by the time I got home the tips had no polish left. I went back to the website to read the description and It seems like I just got a quick polish (which I provided!) No going back for me.

Right off the bat I would say I don’t absolutely LOVE the day spa… yet I keep going back. The reason I don’t LOVE it is b/​c not every massage therapist is great there. Now I get a lot of massages, usually every 3 weeks. I started going to the Day Spa b/​c I could book last minute and usually get in with someone. Most of the therapists I have had there (Which is a lot) are good, but not great. Until the day I went to Robin. She is absolutely AMAZING and I continually go back to her when I can. I recommend her to everyone.