Serene Clean

You see one star because of the inappropriate communication by Kristen Cobb.
The cleaning was very good and the people that cleaned my apartment did a very good job. But I wouldn’t go back because of how unprofessional Kristen Cobb was.
I discovered this business via Groupon, I purchased a $ 35 one-​2 hour cleaning session. We discussed in multiple emails and clearly stated ONE PERSON. Well 2 people showed up and Kristen wanted me to pay an additional $ 35 when I CLEARLY DECLINED 2 people in my emails I only wanted ONE person. She then decided to try to make me feel guilty for her miscommunication. Her texts consisted of:
«I will let them know they will only get paid for one hour.»
«I apologize that they finished cleaning and did not stop at an hour.»
«One of my cleaners said… I will just get my reward in heaven for that one. :) So I guess I should get over it.»
So unprofessional and I would not use or recommend this company again because of her. I am still appauled by this person and seriously can not believe she sent the texts she did. I haven’t run into bad customer service in a long time, and oh my goodness she did caught me up.