You see one star because of the inappropriate communication by Kristen Cobb. The cleaning was very good and the people that cleaned my apartment did a very good job. But I wouldn’t go back because of how unprofessional Kristen Cobb was. I discovered this business via Groupon, I purchased a $ 35 one-2 hour cleaning session. We discussed in multiple emails and clearly stated ONEPERSON. Well 2 people showed up and Kristen wanted me to pay an additional $ 35 when I CLEARLYDECLINED2 people in my emails I only wanted ONE person. She then decided to try to make me feel guilty for her miscommunication. Her texts consisted of: «I will let them know they will only get paid for one hour.» «I apologize that they finished cleaning and did not stop at an hour.» «One of my cleaners said… I will just get my reward in heaven for that one. :) So I guess I should get over it.» So unprofessional and I would not use or recommend this company again because of her. I am still appauled by this person and seriously can not believe she sent the texts she did. I haven’t run into bad customer service in a long time, and oh my goodness she did caught me up.