Firestone Complete Auto Care

Took our car in to have the tires rotated after we had the rear end of car worked on for a week by our mechanic, we were told there were holes in the rear cv axle boot. We told them not to fix them, we have a mechanic we use that had just been working back there and hadn’t seen anything like that. Picked the car up and realized the wheels had not been rotated! The holes were in the exact same place on both boots and approximately the same size. Our mechanic is about 95% sure Firestone punched the holes in them.
Just beware! They are very incompetent and apparently shysters :(

Where do I even start? Three months and 6 visits to get a proper exhaust system replacement on my 2002 Saturn LS. A continual comedy/​tragedy of incompetence, apathy, and poor communication. At the first visit, the wrong parts were put in, which began to rattle terribly within a hundred miles of driving. Four times I brought it back in, and they «tightened» it, yet failed to identify that they had installed the wrong parts. The fifth time, they figured this out. I left my car with them for four business days, then called to check in; they said it was ready for pick-​up. Then when I got there, I found out that it wasn’t ready at all, and that the parts hadn’t even arrived yet. I contacted corporate twice and a regional representative finally called me back and got me set up with a rental car for my work commute while my car was worked on for the next five days. Firestone covered the rental cost, but I still had to pay $ 80 of insurance on it. Anyways, finally on my 6^th visit, I was able to pick up my vehicle with a working exhaust system with the right parts, and now it doesn’t rattle anymore. But this whole ordeal cost me a lot of time and energy. No compensation of any sort — whether a discount or a coupon or otherwise — was ever offered for my trouble. Needless to say, I’m never coming back. I’m canceling my Firestone card and account and finding a new mechanic. I am sad about this, because my previous Firestone branch in Riverside was great for the last 8 years when I lived up there. But I am in Kettering now and I have a life to live, and I can’t spend it on endless trips to the mechanic to fix the same problem. I’m done.

Most honest and trustworthy guys in town. Went somewhere else and they came up with thousand of dollars of things wrong with the car. Took the car to Firestone, Mike Norman looked at it and said only a few hundred of dollars was wrong with it. Now that was a huge difference!

Thieves and shoddy workers. Stay away from these wankers!

(Service on 25 Jul 10) When your car makes noises you don’t like, and it’s late Sat night, and you’re some 500 miles from home, well, that’s a recipe for a less than wonderful weekend. Especially when the whole purpose is to see your newborn granddaughter, but you got to find a place open on Sunday morning close to the hotel to get things looked at first so that you can make the trip home that evening. Not a good start to the day. I figured an early oil change would at least get a mechanic under the hood; then maybe I would get an idea of what I was facing.
Thankfully, I came across this Firestone on Google and Chris took care of my ride. They had a $ 10 online discount advertised on Google/​Yelp for an oil change, but I had a problem pulling it up at the desk. The guy there said not to worry and rang it up anyway. In the back, Chris was able to diagnose what the problem was. True, the fix was going to be a lot more than they could manage on a Sunday morning, but he got me informed and back on the road, and when I got home my usual car guy confirmed what Chris told me at the time.
These guys are squared away. They treated me and my family well and they even let me go in the back to talk cars with the guys. I am very grateful for their help.