El Toro

we went to the el Toro on Miamisburg/​Centerville rd. last night, which is always fantastic. we ordered the combination plates #20and #29…with shredded chicken./.that’s what we got… tacos and burritos and enchiladas with dry, unseasoned, plain chicken. No onions, or tomato salsa mixed with it. just dry hunks of shredded chicken, not to our same expecttions.

I love El toro! Great food, staff, drinks, chips salsa everyone is so nice and friendly. Have been a regular for over 10 years

How do you give zero stars? I’ve been to numerous locations, always enjoyed the food. Service has always been great. Never had a reason to complain until now.
My family and I entered the restaurant and stood there a bit longer than we should have before deciding to seat ourselves.
About 5 minutes go by before we even see a staff member. I apologized to the waitress for seating ourselves but wasn’t certain if we were supposed wait for someone. We order our drinks. The waitress returns fairly quickly with drinks, menus, and those awesome complimentary chips. Good stuff, this lady is on her game…
(I’m going to be a bit on the hyper critical side from this point forward.)
The cups were old. Not the waitresses fault. But these were the kind of old that had seen some battle damage. The rims were chipped and cracked. All the cups. Asking for new cups would have been useless and borderline petty.
The chips were way overdone. But they’re free. Not gonna complain. We asked for queso cheese to go with chips after we ordered. «sure, no problem!»
We had our drinks, order placed, and queso cheese on the way with minutes of seeing our waitress.
After 20 minutes or so of not yet getting the queso, or seeing our waitress, or seeing another employee or another patron… we could see the entrance clearly… Our server appears and asks how everything is. I was a little confused, we hadn’t gotten our food yet. «I’m so sorry, it’s on its way.» Again, I asked if we could have some queso cheese for the chips. «Absolutely. «
Another ten minutes of seclusion and our server appears with 3 of 5 plates. Another 5 minutes and the next 2 arrive. Still no fucking queso cheese. So I ask for the 3^rd time for some damned queso cheese. «sure, no problem.» …this lady was not on her game.
Our waitress promptly brings us a half empty bowl of cooled cheese that had that layer of skin that develops when food sits for too long. The skin didn’t even break when my kid tried to dip his chip.
My wife is pissed, she was really looking forward to that cheese dip. I’m laughing.
My oldest sons order was wrong. He ordered chicken he got either shredded beef or pork. The meat was so dry I couldn’t tell what it was.
The chicken in my enchilada was far from shredded. Or fresh. Pretty dry. The sour cream made them moist enough to chew followed with some water. My son ate my enchiladas. Kind of. The rice was old. Like it had been cooked a few days prior then reheated and cooled a time or two more and reheated in the microwave one more time before reaching our plates. It was another 20 minutes before any other employee emerged from the kitchen. We asked for our waitress.
She showed up, asked if everything was ok. We told her what was wrong with the food. Asked if we could have the items we wouldn’t eat taken off the bill. And to have the check. «sure. No problem.» that’s all she would say.
It’s not that she didn’t speak English. She just wasn’t that personable. Or just didn’t care.
She disappears into the back and again we wait another ten minutes. I asked my wife to get the kids in the car while I waited for her.
I see another employee and ask for our waitress. Still no one.
I put enough money on the table to cover the 2 meals that were eaten and left.
I have no problem tipping. I’ve spent my adult life working in the food industry. I employee people that depend on their tips. I advocate treating your server with respect. I also believe that server should earn and deserve that tip. I will never blame a server for the food being prepared incorrectly. That’s not their fault.
But when there is an empty restaurant there’s no reason for shitty service.
This was by far the worst experience in any restaurant I’ve ever had. The food, the environment, and the service all of it sucked.
To me it’s clear the management there simply doesn’t care. Attitude reflects leadership. The attitude at this restaurant was more than lacking.
If you want a place with shitty food, shitty service, and could leave without paying. Probably get behind the bar without being noticed too. This is the place for you. Taco Bell at 3Am has better food.

Just got back from lunch at this restaurant. There was only one other gentleman in the restaurant when we came in. We ordered our food at 11:10 and after seeing several people that came in after us get their food and we hadn’t received ours, I asked the waitress about our order and she said «I asked about your food, but they misplaced the order in the kitchen». Still, 20 minutes later, we got our food. The waitress said as she gave us our food, «we are giving 10% off your bill»… I am not out for a free meal, but it seems that a table with employees out for lunch and having to go way past their lunch hour, should have been handled differently. I called the restaurant when I got back and spoke with someone who said he was the manager. After being called «man» a couple of times, I told him I would be writing a review on social media and none of us would be back to the restaurant. I hate spending my money where they don’t care if we are there or not! I am going to be getting hold of the corporate office and letting them know how this stores manager handles issues with customers.

After moving to the area and looking for a place that served good Mexican food, not tex mex, I was very happy to find El Toro. There is one particular waitress who will go above and beyond to make your dinner enjoyable. The food is all great, avoid the combination menu and get the good stuff. I highly recommend the Beans with chorizo appetizer. You won’t be disappointed there. Their chicken is always tasty and rarely dry. Steak is tender, sauces are all great and the Salsa is one of the best arouns. Dan Pablo, Abuelos and Rancho Grande have got nothing on El Toro.

Great food, excellent service and awesome drink specials. We always have a good time at any of the El Toro locations!

Easy access and location. Have the usual TV’s on the wall with Sportscenter going on all of them. Took my son in the afternoon and was seated within 3 minutes.
Ordered tacos and beef enchilaladas and they were very good. Hot and good size lunch portions. Waiter was excellent, brought lots of chips and extra salsa. Amazed at how quick they get your food out to you. Literally took 5 minutes after we ordered for it to be on our table.
Will go back for sure.