Dave Dennis Chrysler Dodge Jeep

I’ve had good experiences with them everytime I’ve gone there. They have a no hassle approach to selling where there was not a lot of pressure but they understood where I was coming from when I told them the deal they were offering wasn’t going to work and where I needed to be. We found common ground and made a win-​win deal (in my opinion).
My Cherokee has been great and I will and do recommend them to friends.

I recently purchased a 2016 RAM truck with them. I am very pleased with how I was treated. They were very polite and I never felt pressured to buy. I look forward to working with then again in the future.

When I purchased my jeep I got the BEST extended warranty and paid a lot for it. I took my jeep in a week ago today and have picked it up and dropped it off 6 times today and still not right. They installed a new radio that didn’t work and messed up my electric start but failed to check it before releasing to me. They still don’t have a radio in and not sure when they will get one (a refurbished one). I had a radio before but a CD got stuck in it. Now I have no radio or CD and will have to make at least 2 more trips out there!!! Don’t see how they can justify you running back and forth for the mistakes they have made and can’t fix your vehicle correctly. i.e. Cyphus and Walt Lawson service manager.

Bought a 2012 used Dodge Caravan from them two months ago. Alternator already went out on it. I drove my previous dodge caravan for 11 years and 175 000 miles and never had an alternator problem.
They refused to do anything at first but a 10% discount on the bill which was still more than cost estimate from another local business. Not interested in fostering customer loyalty. Now I know why the paperwork coordinator tried pushing so hard on the extended warranty.
They came back with an offer of an after market part to meet their bottom line when the competitor was offering factory made part. They are more worried about padding their bottom line instead of maintaining customer loyalty. I wish I had checked Unilocal before I bought from them.

My husband and I recently made a purchase with Gary Barker. He was very kind and knowledgeable. He had excellent sales tactics, but was not pushy. I would definitely do business with him again. Our experience with the financial manager, Jimmy Thornton, was great as well. He really took the time to explain the terms, warranty, and insurance that could be purchased. He is very knowledgeable and makes you feel comfortable when making a large purchase. We felt he was very honest and someone we would want to do business with again. We had a wonderful experience and would not hesitate to do business with Dave Dennis again.

Waiting for my car to get done go to the service desk to ask how much longer it will be, since I have been waiting 2 hrs already. The service staff member says well I know it won’t be more than 2hrs and 45mins (that’s when they close). Very rude and unprofessional.

So I make an appointment for a recall on my car and get in here after arranging to be late to work for this only to find out you don’t have the part? Really? And you’re not sure when it will be? So I’m taking a chance that it will be on the truck… And now waiting on a ride to work. Going to be later than I had originally planned and it may not even get fixed! Highly agitated!
So I was ready to take my car and go as I was waiting an hour for the shuttle and they said the part was in. anyway they will be fixing it today. So I won’t have to go back and have it done at least. It was a very frustrating start to my morning.
Now I call to see if my car will be ready and I’ve been on hold now for over 10 minutes.

We discussed purchasing a new Jeep for a week with salesman, Kevin Brown. He was unable to reach the price we were willing to pay for the vehicle. After shopping around, I messaged Mr. Brown, thanking him for his time and work, but telling him we purchased a vehicle from WALKER in Centerville, Ohio (who gave us $ 3,000 more for our trade-​in). I received the following voice mail from Kevin Brown.
«Hey, It’s Kevin. I wanted to make sure I got the message right… You’ve made me waste my fucking time. Is that what you’ve done? Huh? Give me a call back.»

I took our van in to have the timing belt and water pump replaced as regular maintenance. The best is supposed to be good for 90,000 miles, but this one broke after 20,000 miles. Of course this happened when we were 300 miles away from home. After repairs, I went back to Dave Dennis to see if they would offer anything… a discount on future service, free oil changen anything. I got nothing… not even an apology. In fact the person at the counter was defensive and argumentative. Ive not been back since and I always direct my friends away from them. I wont buy a car there either. I think unethical business practices permiate that place. Too bad it’s so close to the Wrigh-​Patterson AFB. I’d hate to think that our servicemen are getting ripped off too.

Service department is a fraud. They first try to take advantage of women, who stereotypically don’t know much about cars. And, when I got involved, they still tried to push me towards paid service vs warranty work.
That’s the short story. I’ve been working on my own and friends cars, dealing with dealers and independent shops for years and this is the most blatant scam I’ve ever seen.
Took car in for warranty work, they said it would be a week to get the warranty part in. However, service adviser said a common fix is a $ 390 injector system cleaning — and that the car would be fixed the same day.
He spouted off completely incorrect terminology and uses for parts that were «carboned up» and dirty. When I asked the service writer to explain and send me a few pictures, he back pedaled. I asked because I had taken off the part he said was «full of carbon» and it was completely clean, not an hour before. Also, carbon doesn’t exist ever where they said it was — at least not in cars built after 1974.
Magically, when I denied the service and asked to speak to someone else, the car magically got the week-​delayed part in 12 hours.
During this episode, they also tried to sell similar «cleaning» and «tuneup» services, like spark plugs could cause the problem. They even threatened to void the warranty if we didn’t replace the spark plugs (4 for $ 90!), even though the 50k-​mile car has 100k service interval on the plugs.
Wow. We’ll never go back and tell all our friends the same. Makes me feel sorry for all the women/​non-​car-​folks that go there and get scammed by their tactics.