Sutter Urgent Care

Broke my ribs 2 weeks earlier was under doctors care, re injured myself thought I would call and make an early Saturday appointment they said 9:30 after standing there crying for 30 min. Was told a 30 min wait and I would have to go to the emergency room for x/​rays anyway, so I walked over was treat like a drug addict until my x-​Rays came back. I’m 43 and had a baby in the same hospital 3 months earlier under a Sutter West doctors care and still treated badly.

As far as urgent care goes this place is good. Everytime ive been here (appointment or not they get me in quick) its recommended to make an appointment because they close at 9 & can only see so many patients. The doctors are always thorough the front desk is nice and the nurses are super helpful.

Appointments are always booked due to people coming from Woodland and Winter’s to be seen. The receptionist are annoying, especially Heather. Her tone and her disposition can be unprofessional and in my opinion she can be a bit condescending. I got re-​sick after being treated there, and they were trying to make me go to emergency because they were «booked» they’re always booked! Sutter Davis’s urgent care needs a more diverse front desk staff, and overall better staff that occupy the urgent care positions.

Friday afternoon my throat was killing me and I tried to get into my primary with no luck. Was seen at urgent care within 15 minutes of arrival and Dr. Walker was thorough, professional, and concerned about me receiving good care.. They are a GREAT resource for our community. Thanks to the Sutter Davis Urgent Care staff for your service — you make a difference!

My husband and I had to move to another provider due to him retiring. So far we have been quite happy with our doctors but very unhappy with how Sutter handles paperwork and communications. Makes us wonder how things would be handled if there was an emergency.

Dr. Kristin Friend: I took my 3 month old daughter to Sutter West Medical Group pediatrics and Dr. Friend’s office to get her scheduled inoculations. Sutter failed to combine and administer all of the medications on this visit as it was supposed to be a multiple component single shot. They informed me that because they forgot to combine one of the components, that i needed to return to receive the portion that was forgotten so that my daughter would have the full inoculation. They charged me for this return office visit that was resulting from their mistake. I disputed the charge because it was their mistake of not combining all the components in the original shot. This was the only reason i returned, but they refuse to take responsibility for their mistake and refuse to reverse these charges. I continue to dispute the charge, and they decide to take it under review. Without informing me of a review decision, they send me to collections to force me to pay. This is a heartless attrocity. This facility is all about profiting on others misfortune and also on their own mistakes. They dont even deserve 1 star, but i cannot review with a ZERO that they deserve. Stay away from Davis Sutter West Medical Group. Kaiser is much more friendly and competent.

Dr. Sarah Jones is a fantastic doctor! Very knowledgeable, but personable. She is my primary doctor, but also does acupuncture which has helped me with a number of issues including headaches, asthma, back pains, and knee pain.

I’ve been here a couple of times for occupational health. The staff here are pretty friendly, helpful, professional, and have a good sense of humor (even the doctors!). I have no complaints and definitely wouldn’t mind coming back if my job requires me to.

Professional, caring, compassionate doctors, nurses and midwives. Great facilities.

Interesting story — my wife and I went in to see our PCP for her eye infection. We had to get a referral which was perfectly fine. Just got a call today from the referred eye doctor asking if she wants to go in to have it checked out. So what’s funny about this story? We went to see our PCP more than six months ago… lol. unbelievable!

Got there 30 mins before my appt and got called 15 mins after my appt time??? Dr. Was nice and Bolt was on TV so sitting for 45 mins was not all that bad.

I’ve been back to Sutter for actual medical, non-​pre-​employment doctor appointments with my spiffy medical insurance through my job.
I really like the doctor I have here. She is young but really knows her stuff and spends a lot of time in the exam room with patients. I’m used to doctors getting me in and out as quickly as possible, but she really takes the time to ask me a lot of questions and ensure the treatment is okay for my needs. I also noticed her taking really detailed clinical notes!
She’s been on time every time I’ve come in, which is really great.
The only bummer is that she’s a resident, which means she’s only available one morning every week — good thing I work somewhat flexible hours! As someone phone avoidant, I appreciate the My Sutter Online system to be able to figure out which day she’s in that week and schedule my visit.

Dr Grench has been my primary physician in California and is how doctors used to be. She gets to know you as a person and takes as long as you need. Even better is that she has managed to both challenge and change the medical group — she’s not just a good doctor but a strong advocate for her patients.