Davis Podiatry Center

I was referred to Dr. Ferragamo. She saw me twice and had all my records, MRI’s, and X-​rays. I also had a list of questions that I gave her. She told me to schedule for the HypoCure surgery and that it would work for me. I sent her a list of questions via email regarding my diagnosis and surgery. She had her assistant call me and tell me that the surgery wouldn’t work for me after she told me to schedule the surgery. Dr. Ferragamo never explained why. She never called me back even though I emailed her and called. As a Doctor you should know if a procedure is right for a patient. It’s completely unprofessional to have a medical assistant call the patient and try to explain about YOUR MEDICAL DECISIONS. Why did you see me twice and tell me that this would work for me? Why would you give me information on the surgery? Why would you tell me to schedule the surgery?
After you decided that you would not do the surgery you had the medical assistant send me to an orthopedic surgeon whom I saw already and who told me to get a second opinion. This tells me that you never looked at my records or check my X-​rays because he is the one who ordered my Xrays in the first place. I have never experienced anything like this. This is unprofessional and it worries me about your competency.
Professionalism and courteousness goes a long way.