Trans Van Lines

I needed to relocate to New Jersey for work. I was stressed out looking for a suitable moving company that would work with my budget. I got Trans Van Lines recommended from a co worker and I sure made the right decision to move with them. Everything was absolutely flawless and painless. They shrink wrapped my furniture and delivered it to my new apartment. I was communicating with the sales rep throughout the whole time and he made it so much easier and reassuring for me. Moving is stressful as it is but with Trans Van Lines you will have a great experience. They are professionals who know what they are doing and they work with you every step of the way. I am so thankful to all of the employees that helped me feel less anxious and making this move worth every penny.

The most trustworthy and honest moving organisation I ever came across. There were no hidden prices or extra stuff that we had to buy like mattress and boxes, because they managed to provide us with everything during our moving from Indiana to Ohio. The crew kept all the promises made by the sales guy and managed my move with ease. I am really impressed with their highest level of professionalism. Wonderful people and a wise deal. I am really satisfied and I also didn’t spend too much money for the service. Trans Van lines is my favorite mover

My wife and I moved from Florida to North Carolina and was overwhelmed by the number of calls and emails received. After several conversations we decided to use the services from John at Trans van lines. John was not pushy and did not pressure us. He allowed us time to think things over and adjust what we were moving. John was always there to help and we called him often. He explained how we needed to pack some of our things and even gave us a couple of boxes to do it. When the movers showed up there was some confusion as to the delivery date. We called John and he helped us again by accommodating us. As for delivery everything arrived and there were no concerns. We thank you again John and will definitely recommend our friends and family to Trans van lines.

Trans Van Lines/​Heartland Moving Company is a terrible company to do business with. If at all possible, go with someone else. If I could give them a negative rating, I would. My father passed away and I started calling moving companies to get quotes so I could move to be with my mom. Trans Van Lines /​Heartland gave me the cheapest quote. They claimed they were not a broker company and had their own trucks. After reading some of the reviews about the company, I was concerned and called the supervisor. Concerns like increasing the price once movers got to your location, contracting out to get local movers to move you, and hold your items hostage), just to name a few. I expressed to him of my concerns and he assured me that I wouldn’t have any problems like that. I even sent Mr. Chris Johnson pictures of my house and belonging that where to be moved and he said it would only be a couple of hundred dollars more, but to my surprise. The cost went from $ 4600, to $ 13,000. Of course I could not get in contact with him at all during in move day. The movers where local guys and did have a big enough truck to load all my items. They had to make several trips to put items in storage and come back to reload. The move took two days vice one. The only reason I did it was because I had to be out of my house and other moving companies that I had takes to were booked for that time frame. The only good thing is they gave me 75 days free of storage, but was it really free and the moving guys where good. Haven’t received my items yet, so hopefully everything is there and still in great condition.

They made my move from Chicago to Boston a nightmare. Prior to the move, my contact at the company was very responsive and helpful. The problems began when it came time to pick up my stuff. I was given a Friday-​Monday window for pickup, and was told dispatch would call at least 24 – 48 hours to tell me they are coming. I didn’t hear anything by Thursday night, so I thought to call my contact, and was told they were coming the next morning. Not a major problem, but I would have appreciated more notice as promised.
The major problems with my move relate to packing. I paid an extra $ 750 for packing, which was to include careful wrapping of fragile items, such as art, furniture, and ceramic items. I was shocked at how many items were broken when they arrived because of the poor packing work by the movers. First, my lead crystal coffee table top did not even show up. There was a note in the bill of lading saying that the table was broken, and I was supposed to receive a call to discuss claims. Nobody ever called. Needless to say, I was very upset because the table is worth over $ 1500. I don’t even know whether the table was truly broken rather than stolen because it never showed up.
Second, they packed all the art and diplomas in a box together without wrapping anything, leading to scratches on some pieces that render them unusable, and a shattered diploma frame. This art that was damaged is not replaceable and should have been wrapped (as I was promised on the phone and in the contract). Third, my dining table arrived with a large chip out of the top, rendering it unusable. Fourth, the wooden feet on my leather bench were not wrapped and one was completely broken. Fourth, they packed several extremely fragile ceramic items in a box with books and other heavy items WITHOUT wrapping them, leading to multiple breaks and glass all over my belongings for me to clean up. Fifth, the packers threw open cosmetics bottles and salt/​pepper shakers into a bin with other household items, leading to a major mess.
On top of all of this, the delivery for my belongings took much longer than promised. The company told me the move would take 5 – 7 days, instead they arrived in 15 days. And as before, they did not provide 24 hours notice before coming.
In sum, they broke many of my items due to poor packing (despite promising careful packing of fragile items), were shady in not delivering an expensive table, and took far longer to deliver than the estimate they provided. I would not recommend hiring them under any circumstance.

I can’t directly review this company, because they subcontracted me out. My initial interactions on the phone with the company, specifically Sam, were very pleasant and informative. She was helpful, answered all of my questions, and advised on how I could save money.
Sadly, four days before my move I received a jarring call from Olympia Moving that they’d been hired to subcontract my move. Olympia said they’d been subcontracted by «Goldstar Moving.» I was already stressed about moving 2,000 miles and now I was worried I was being scammed.
When I spoke with the woman from the new company she didn’t know who TransVan was, but attempted to reassure me that a number of large companies operate subsidiaries. A number of the items in my original estimate also didn’t line up with what she was telling me on the phone. Most frustratingly was 30-​day free storage changing to only 5-​day free storage. She only budged when pressed and I pointed it out specifically in my TransVan contract.
A great deal of my stress could have been relieved by a simple phone call from TransVan informing me they’d be subcontracting my move out to a different company. Never once was it mentioned during my initial discussions with Sam that subcontracting was a possibility. I selected their service due to the rapport of trust we’d reached on the phone.
To make it worse when I contacted Sam to verify that I had been subcontracted to this new company she responded via email «THAT’S ODD. SOMETHING MUST HAVE HAPPENED. PLEASE CALL THE HEAD OF DISPATCH DANNY AND SEE WHAT IS GOING ON. I WILL FORWARD THIS TO MY SUPERVISOR AND WHEN SHE COMES IN I WILL HAVE HER CALL YOU.»
I never heard back from anyone at TransVan. It isn’t reassuring when the person you’d originally worked with has no idea what happened to your order.
I went with TransVan after talking to nearly a dozen companies. They’d won my trust, but now my entire faith in the moving industry is shaken.
I’m giving TransVan two stars, because I still believe Sam had my best interest at heart. She can’t help it if her superiors negate her positive customer interactions. A company’s employees are only as good as management let’s them be.

I recently relocated from the West Coast back East and after much search and research I settled on Trans Van Lines for my choice of moving company. I’ve moved a lot (long distance) the last few years so I know the routine; most of my moves were company sponsored so since this one was on my own I was nervous. Theirs was the best quote and I had a very positive experience with the Sales Rep I’d worked with Sam.
On the day of the move two drivers showed up, the lead guy, Dan was polite and professional. The other guy did his work he didn’t talk much nothing negative there. I was impressed with the care they took in wrapping all my items and the way they packed the truck. Dan made several efforts to show me the items in the truck and demonstrate the square footage as the items were being loaded. My actual items turned out to be far more than the estimate and I was unprepared for the difference in price. So there was a sticker shock when the actual price came out to be different.
I am an experienced «mover» so I do believe this was my mistake because I kept the list of items I provided them and the actual was in fact more.
I worked with Avi and not only did he help me where he could on the price he offered me a very fair payment option such that I’m paid off by the time the items get delivered. He didn’t have to do this the terms are clearly stated in the contract. He put my mind at rest and he treated me kindly and professionally.
The items are still in storage but I’m confident the rest of the move will go well. I’d definitely recommend these guys. A move is stressful enough and I know they have some negative feedback here. I think with the right communication anything can be worked out so everyone wins. I hope I don’t move for a long time but if I do I will definitely call them again.
I’ll put a follow up here when the items are delivered but again I am confident that all will go well.

I have also done business with trans van lines and it was and still is a nightmare. Do Not Hire this company!!!