The Home Depot

This is a smaller than average Home Depot. If you know what you need and don’t require any help, OK. If you need any help whatsoever — go somewhere else as the staff here is horrible! I actually had one staff members listen to my question and then just walk away. Maybe my problem was I was speaking English. Sorry to say that but it was the only explanation I could come up with for someone looking directly at me while I asked a question (was looking for carpet tack strips) and then just walking away. I guess it could have been break time. One of the worst HDs I’ve ever been to.

Absolutely terrible customer service. Employees trying to pass of service, saying it is not their section. I waited for over 30 minutes after I was told they were sending an employee. At that point I expressed my displeasure and left. As I was leaving, an employee was on the phone saying they were deal with me, an irate customer. Sad display of customer service from a company known for having great benefits for their employees. Will not recommend ever.

I have not lost my mind. Yes, this is the same chain that notoriously understaffs its locations. But this store has the BEST employees. Here’s why:
Yesterday hubby and I bought outlet plates. We used the self-​check out machines. I took $ 40 cash back. Well, I asked for $ 40 cash back but in talking with hubby while checking out, I left the money in the machine. I didn’t realize it until today when I didn’t see the money in my wallet.
I called the store and asked if anyone honest happened to turn in cold, hard cash. I felt like a fool for forgetting the money in the machine but figured I had nothing to lose in asking if anyone turned in the money. I had my receipt and read the numbers to them so they knew which register I used. They told me they’d call me back. Within 5 minutes they called me.
ONE OF THE CASHIERS TURNED IN THE MONEY! I kid you not! They didn’t have a name but an employee saw the money and gave it to the bookkeeping area. I went to the store today and got my money back.
OMG — there ARE good people in this world! More than that, there are GREAT employees at Home Depot. I asked the manager to thank everyone when they have their next employee meeting because that is stellar customer service.
We’ve made large purchases at this store — an SUV-​full of pavers, cans of concrete stain, countless bathroom and garden items, etc. And you know I’ll go out of my way to give this store more business in the future. They have my back. And I am incredibly thankful!

A came here to rent a truck to move a couch I just bought. When I came in there was about 7 people (no joke) behind the counter and not one of them acknowledged me. I had to wait about 6 minutes until I finally asked someone for help. I think this rediculous since their commercials boast about customer service. Once I finally got help they weren’t even nice it was as if I was interrupting them. It took me about 20 – 30 minutes until I got the keys in my hand.
When I came back to return the keys I had to wait another 15 minutes to get help when there were so many people free! I wasted so much time coming here and my experience was terrible! Save yourself the hassle and go to another Home Depot!

Service here is horrible. Every time. To top it all off the employees seem to think its okay to complain about other employees in front of customers, and many of them rarely know how to do their job and have to wait for a supervisor to help them. Even then you leave feeling like no one knows what’s going on. To find someone to help is a whole other experience in itself — it’s like «Wheres Waldo» — Home Depot style. Forget trying to speak to anyone at one of the speciality areas (cabinetry, blinds etc) unless you have A LOT of time to sit around and wait. Get it together.

I love Home Depot of course being a guy! The management team at this store is very awesome. They are always trying to help. But why a 4 star because they do need to improve some. The best associates are in the garden they always help you they will take you to location in the store and find the widget you are looking for. The other concern that needs to be address is the returns. Way to slow and clogs up the front door. However, will I still go here for my home improvement needs

The ABSOLUTE WORST Home Depot I’ve ever been to, 0 attention to customers, been there at least 15 times in last year, walked out 14 and went somewhere else, RIDICULOUS

Every Home Depot in the world is awesome… even in Croatia! J/​K Great location and store always in tact and order when we have to pick up a few handy house things.

Wow I hit the Superfecta of lazy and ignorant. The employees in this store are 100% decoration only (bad ones at that). I asked 4… count em 4 employees where floor fans were. The responses:
1.) Hmm I don’t know.
2.) Floor fans? [I had to explain what one was]
3.) Down that way go left. Points and walks away.
4.) Woman at home décor area… Floor fans? [I had to explain what one was]. Oh did you go down there? Points in some general direction. I said I did and couldn’t find any.
Oh we must be sold out. I was stunned at this audacious piece of bs, lazy/​stupid combo. Home Depot is fresh out of fans? I said. Yes.
I walked away shaking my head in disbelief at how incredibly unhelpful and lazy this woman was/​is.
Upon a little more looking I found them. I’ve always hated Home Depot. Now I’m sure to never go back unless it’s an extreme emergency.
This store? Never again. I’d rather. I’d rather… yeah it’s that bad. One… and done!

Sharon in customer service should really try to change her attitude. I came in to spend almost $ 500 on front door locks and she was dismissive and even snapped at my contractor.
On the other hand you have employees like mike in the key area who go out of his way to help me multiple times (and he makes keys that NEVER fail unlike other key-​makers).
This is my go-​to Home Depot but I could go to another one which is close too but I don’t even though I’ve had many issues including a special order for interior doors that never got placed and I never got a call.
Over all I don’t want to complain too much but this store needs to work on a ‘customer first’ attitude.

Employees at this location are as helpful as a case of Herpes! I’m looking, and have been looking, to redo my master bathroom. We walked around the cabinetry area for about 20 mins, no-​one offered to help us, and finally went over to a lady to ask for her assistance. She told us she was just going on break and that we’d just have to wait. Now, that’s after she’d been sitting at her desk looking at a magazine for 20 mins… She should be fired ASAP!
Awful! Won’t be spending my money here!

Went to buy a grill on Memorial Day. Could not find a salesperson and when I did the person had no knowledge of grills. Price for Weber is the same all over but some stores offer assemblage and home delivery for free. Not Home Depot. Went to the Lowes on university and pines blvd, 5 min, they hade people who knew grills. Helpful from the parking lot, needed a Scotter, where I was greeted and brought the scooter. Greeted when I entered and greeted at the grill area by a salesperson who was knowledgeable when it came to grills. The grill was the same price as HD but Lowes would assemble and deliver for free. Lowes has become my go to store.
Home Depot has a lot to learn.

It was great service however they gave me a flat top screw that I can’t use a Philips head screw driver on so I had to return it. The staff was friendly but recommended the wrong item. Return was easy with no questions asked.

The employees are sometimes scarce, as in any Home Depot, but when you find them they’re always helpful. I can only recall them not having a desired item once or twice.
Thanks to Kevin C. for the Lowes coupon tip — I didn’t know that.

Not the best home depot, no tool rental and no large flooring inventory, but ok otherwise.

Always has everything I am looking for, the staff is knowledgable, and exceptionally helpful, and the place never seems to be over crowded.
On a special note, the self service check out counters always seem to work, the coke in the coolers is exceptionally cold, and it seems to be common practice to grab on when you walk in, and pay for it after you drink it. I like that.

It’s HOME DEPOT! So I’m not going to bore you with what’s in the store.
It’s clean, in a nice, busy area and staffs are nice! What’s more to say?
Here is a secret that not everyone seems to know: They will take Lowe’s coupons!