Hertz Rent A Car

If I could give them one star I would. They have a massive line out the door with one person on staff behind the desk. The other two employees are enjoying a long coffee brake. I have been waiting for 30 mins with a reservation and am still standing here 1:30 mins later. Worthless, rude, incompetent, and slow as all hell.

Dont ever rent a car from this place! I got charged 3 times for 528.00. A refund will be issued they say. In 7 – 10 business days. On a honda civic!?! If it was a bmw i8. I wouldnt complain. But damn! And they dont accept cash so this bull happens often I presume. Dont go this location!

I had an awful day in which my clutch went out halfway down alligator alley. After getting my car towed to a shop, I needed to get a rental car for a couple of days and it seemed like all the places nearby were closed or all their cars were taken. Finally, I tried this Hertz, which was my last try.
The phone reservation went incredibly smoothly, the lady on the phone was SO nice and even helped me figure out which discounts I could be eligible for (I hadn’t even asked!) I picked up the car and it was a beautiful new 2012 Honda civic, in and out of the place in no time and the guy at the counter was ALSO super nice and helpful.
Just returned the car with no issues, actually, really wanted to keep the car! The same super nice guy was at the counter and even offered to call around a free driver to give me a ride to the shop to pick up my car.
BEST CUSTOMER EXPERIENCE EVER.
Rick Case Honda Hertz, you are my forever car renting place.

Place is easy to find, right off I-​75. Best price all around. The service wasn’t great, the girl at the front desk was taking her sweet time to do her job, she literally had no sense of urgency which was annoying because my mom and I were on a tight schedule. It wasn’t until we told her we were running late for something that she kind of, sort of started to get it together. But other than that, everything went smoothly.
My piece of advice for anyone booking a rental car a few weeks or even a few days in advance is to do it through
. They have the most competitive prices for all the car rentals in every area. You can make the reservation through them at no cost until you physically go pick up your rental car which is awesome. I found a deal $ 380 for 14 days the first time I looked and that was the best price at the time since it was around Valentine’s Day and I assumed the price would only go up. But I went back every other day or so before my trip and redid my search to find the same car and time frame but the price was lowering $ 10-​$ 20 every couple of days. I just kept reserving them as I found cheaper prices. Eventually, I was able to get $ 280 with tax to rent an economy car which was a $ 100 difference from my original reservation at Rick Case Honda. I hope this helps anyone who may be searching for a rental car.

We were picked up from our home and in our car with in ten minutes of arriving at Rick Case! Very happy! Great customer service! Thank you!

Terrible check in experience. It took 1 hr to get my car ready. They claimed my car was not washed even though i booked my reservation mire than a week earlier.