PetSmart

Great store always stocked and very pleasant staff! I signed up for private training lessons for my Morkie Bebe with the trainer Jennifer Gedeon.
Bebe has had training in the past, but never did I have a better trainer than Jennifer! I felt she really knew her stuff and was a true professional! In four short lessons made a definite change in my socially challenged pooch!
She gave me very good, common sense tips that were very doable and produced quick results! I would def recommend this Pet Smart and especially training with Jennifer!

Donnie is the Best Groomer on the Planet!!! Here is the love story between my rescue Kayla and Donnie…
Donnie was Kayla’s first friend when we rescued her. Kayla had a skin rash and looked horrible… she was afraid of everything. I brought her to another store years ago and was lucky to get this charming young lady named Donnie! She took care of Kayla for years and when I rescued two more dogs she took card of them as well. Then she left and I lost her. When this store opened Barbie was amazing and took care of my three girls like they were her own. Then I was moving to Arizona and I went in to say good bye to Barbie. I had Kayla with me and Kayla pulled and pushed into the center of the grooming salon. She ran to a young girl who had her back to the front of the salon. Kayla ran right to her… It was Donnie!!! It had been 3 years and Kayla never forgot. Donnie had just been hired by this store and as fate would have it I was moving to Arizona! Well three years passed and we are back in Orlando and I called and Donnie is still here. I came back in May and brought Kayla, Savannah and Sydney to Donnie… Best groomer on the planet! She truly loves my girls but I think she loves all her furry clients! She is amazing!!! I now drive past 20 other Pet stores and groomers because I live in North Clermont 35 miles away from this store but I will never take my girls anywhere else!

I’ve just returned from a wonderful visit to the groomers’ at this PetSmart, and given some of the negative reviews they’ve received, thought I would present an opposing view. I took my recently-​adopted standard poodle here, after trying my best (and largely failing) at home-​grooming. My dog is nervous, and one of my fears about taking her to a professional groomer was that she would completely panic, and end up hurting herself or needing firmer handling than I was ready for her to have. I decided to take her for a nail grinding and foot trim, since my efforts at doing these myself were nothing short of comical. The groomer we had, Brandi, was so wonderful! She took time to correct some of my «handiwork», and she did the feet and nails with utmost kindness and gentleness. I peeked through the window occasionally, and couldn’t believe how well Molly and Brandi were doing together. Brandi surely has a magic touch, and we will be returning for a full groom one day soon. I may not retire my clippers completely, but there will be no more ridiculous wrestling matches over feet and nails.

I’ve been coming here for a while now & I always have a great experience. The staff is very friendly, efficient, items are great quality, reasonable prices, & you will always find something for your pet.
I purchased a lot of tropical fish from here in the past & the staff members will provide you with the best knowledge if you ask. I enjoy looking at the other small animals they up for sale. I highly recommend this store for great prices & friendly knowledgable staff members.

I am usually a happy with Petsmart/​Banfield customer, but this particular Petsmart in Davenport, FL IS THE WORST I have ever been too. Specifically, the GROOMING staff should be avoided at this location. I took my dog there once and he received a less than average cut compared to what my experience has been at my regular Petsmart in Daly City, CA., and they overcharged for the cut saying my dog is not a miniature. BTW– the vet documentation from the Banfield where he has been a patient since he was puppy, clearly states he is a miniature.
So I decided to give them a second chance, and when I arrived just 12 minutes late for my appointment due to intense road construction in the direction of this Petsmart (which they should clearly be aware of), the woman there said my appointment was given away. She said if I had called… Why didn’t she call me??? Meanwhile, all of the other groomers who were doing nothing but standing around, scampered to the back while I tried to communicate with the person who said they had called a «snowbird» who was on their waitlist. This grooming staff here has POOR Customer Service and not the kind of people I will ever let touch my pet again.
I must say, the retail manager in front of this Petsmart seems good, but the GROOMERS ARE THE WORST! They keep saying… they need to take care of their «snowbirds» That is a poor excuse for bad customer service and shoddy grooming care!
Avoid this Petsmart Grooming Department in Davenport, FL. They really don’t deserve any stars, but this reviewing site requires I choose 1.

Its a Petsmart… if I want an item for a kitty that can not be easily obtained elsewhere than this is the spot. Good selection of toys treats outfits medicines etc. Also would be a great spot to. get all the makings of a fantastical tropical ecohabitat for a turtle (s) I do not yet own but would name Lloyda. I have always wanted a pet turtle (s) in a huge tropical ecosystem… like a rainforest terrarium. I. want that… they have it here.

Since getting groomed here my whole apartment has a serious flea infestation which is costing me a fortune!!! Between foggers, extra flea meds (the animals already had been treated once a month) and a new vacuum, flea combs and having to launder all the bedding I am broke as broke can be! After bathing my dog at home to rid him of fleas I noticed a bald spot on his hind leg! He has ring worm!!! My animals do not interact with any other animals so I can only assume this cake from dirty tools at the groomers! That cheap bath and nail trim cost me a fortune.

Typical store experience. We go at least once a month and have gotten fish from there as well. No wow factor and check out girls are hit or miss with conversation.

PetSmart is one of the cleanest pet stores out there. And any time I go into this one, someone is always asking if we need help.
I mean, I know my way to the cat food, but thanks! I appreciate it! :)
For having dogs in there ALL the time, the food is clean and pretty smell free. They have a huge selection of animal toys, food, cases, a little bit of everything for your pet or to get a pet.
I love PetSmart!

I joined Unilocal just to let others know to NOT go to this PetSmart (and others if they are run the same way) to get your dog groomed! I took mine my dog and the next morning he had welts all over his back and had a leg cramp. In the short time tthat I took him back to the store (only 1 hr) the welts had spread to his stomach. They took him into Banfield and saw he had a serious infection (and even admitted it most likely came from there). They put him on an IV and found out the infection spread so fast it attached his nervous system which is why his leg «cramped» up. I ttook him home and the next morning he had even more problem walking and could hardly stand. Of course brought him right back to the store for a second time PetSmart/​Banfield said it wasn’t related and tried to charge tme for an office visit! After a major complaint to the manager Igot treatment but then went to tmy regular vet and got different medication etc. That vet confirmed it was due to infected clippers which probably weren’t cleaned properly. Thank goodness my dog and best friend made it but we wonder if there were any dogs who also got it. Of course PetSmart didn’t offer that info. When we turned the vet bills into PetSmart they said they weren’t going to reimburse etc and after a lengthly battle they finally did. Of course the worst thing was not the money at all it was that the poor little dog had to go thru this! Please do not take your pet to this store. I have even stopped shopping at any PetSmart because this is so horrible.