Sherwin-Williams Paint Store

I have been very impressed with how polite and responsive the staff here has been. I have been even able to call ahead and have my paint ready and waiting for me. The first time I chose a new color, they were very patient and helped me look through many choices until I made a final selection.

The woman manager at the Danville store has cost us a lot of money. Her lack of courtesy and poor paint matching skills prolonged the job and raised the painting bill by hundreds of dollars.
The problem:
We brought in paint chips to match a crack repair job for the interior and exterior of our house.
She said «too small» and dismissed us without further discussion.
Alamo ACE matched the chips but the painting contract specified Sherwin Williams paint, so we got bigger chips and took them back to her. We had to wait for over an hour for the four gallons of paint.
The painters couldn’t use the interior paint, «wrong sheen». When my wife returned the unused interior paint, she stated «I can’t take this back, I suggest you paint the whole room».
$ 135.00 per hour wasted for painters waiting around for the proper paint. Next the exterior paint was the wrong color, «too far off to use.» The painting supervisor tried to talk to her on the phone, but got the same unprofessional attitude.
They had to go to the Sherwin Williams store in Fremont to get the paint to finish the job.
This is the first Unilocal for this store but I believe another customer had the same experience and mistakenly posted their 1 out 5 rating to the Dublin store.
My advice is to avoid the Danville Sherwin Williams paint store.