Pure Essence Skin Care Clinic

Pat at pure essence is just the sweetest and best! I’ve been going here for years for little treatments here and there. Facials before my wedding, spray tans for vacations, pre natal massage before one of my births and many many many waxes! She’s the only one I trust with my brows! I love the make up offerings and natural products. I can’t say enough. She is such a kind person who genuinely cares about her clients and makes you feel like family. :))

I purchased one of Pure Essence promotional LED light facials. Arleen spent a good hour and a half pampering my face with first some kind of pumpkin facial (which was divine) followed by the LED treatment. Twice I woke myself up snoring, unaware I had fallen into a deep sleep during my 30 minutes under the lights. The clinic/​spa is a serene getaway in the 9000 Crow Canyon marketplace with plenty of parking. The proprietor Pat greets you with a warm smile. My esthetician Arleen has several years of experience and was extremely knowledgable about their products and recommended a skin regimen for me (in my late 50’s). It was refreshing and much more believable to hear anti aging recommendations from someone closer to my age, than a 20 something year old with flawless skin. I left with my skin feeling firmer and more youthful. I definitely would return and may not be able to wait for another promotion!

I’ve been to numerous places in the Bay Area for facials and I have to say I will never go anywhere else except Pure Essence. The products they use are extremely effective yet all natural, they give the most luxurious and relaxing facials, and amazing massages. Can’t say enough about this place!

I had an amazing facial and microdermabrasion by Pat. Pat has such a passion for her work and I had noticeable results. She is very knowledgable and I love and bought the Lira products. I am continuing my monthly routine with Pat. Love this place.

I received a gift certificate that I never used and recently asked for my money back. Originally, I had called Pure Essence & spoke to a MaryAnne back in March to take advantage of my Day Spa Special and she said the Pure Essence no longer offered that package. She couldn’t figure out anything comparable for the price ($ 150) so I just asked for my money back (the gift giver would be getting their money back). MaryAnne she said it would be no problem to refund my money. I waited and waited but that never happened. Then I spoke to the owner, Pat, a few days ago, and she said that she was standing firm and not going to give me my money back. She said MaryAnne never gave her the message and I suggested she talk to her. This is a paper gift certificate and no where on it does it state, anywhere, an expiration date or any refund policy. My gift giver gave me the bag, the envelope my gift certificate came in and said that was all that was given; no receipt was issued, just a pretty brown bag with beige tissue paper and an envelope with the paper gift certificate. $ 150 is a lot of money to pay for a paper bag and tissue paper because Pat was adamant on not giving a refund to my gift giver. Pat said she would talk to her attorney and call me back. I am very surprised and saddened because she seems to reach out to others who have had complaints so why not me?
She was very rude and she made me feel so uncomfortable that I really don’t want anyone from there to place hands on me for a massage at all.
I’m trying to get this resolved the best way I can.
10/​16/​2014
Sorry Pat, when you and I spoke on the phone on 10÷11÷14, you most certainly did not offer any in kind services or product. You were very curt and unwavering and you most certainly did not offer me any alternatives. You may have thought you did in your mind, but you certainly did not communicate that to me, which quite surprised me. Had you made an attempt to offer something to me, I may have considered it but as soon as I asked for a refund because you offered me nothing comparable to my «Day Spa Special» on my paper gift certificate, you became curt and rude and provided no reasonable explanation for refusing to provide a refund other than to tell me, «I’m sorry but I’m standing firm on this.» I have not received anything for this certificate, neither service nor product nor a discussion on what you can substitute for this combination of services that you deleted off your menu without notifying me, and at this point I feel that refunding my money is fair. Nowhere on my gift certificate does it indicate anything regarding your refund policy, nor your gift certificate policy, so you are mistaken; when we spoke over the telephone you did NOT communicate anything regarding any policy, nor offer to provide anything in writing to me from when the certificate was purchased. You simply told me that you weren’t going to refund my money. Additionally, you said that you would call me back and you failed to do that as well. You had every opportunity on Saturday when you and I spoke to offer something comparable but you refused to as you, the owner, never made mention of that to me in any way, shape or form. I’m sorry that you mistakenly think you mentioned that to me, but in fact you did not. You’ve made me feel very uncomfortable with your lack of professionalism, lack of tact, your rudeness and your open hostility. Your staff may take their clients seriously but you seem not to, otherwise, why didn’t you offer something, ANYTHING, comparable to the certificate that I have in my possession, when we spoke on the phone? I am a reasonable woman and I would have listened to you. But you were so curt and so short with me once I mentioned a refund, which in March, MaryAnne said giving a refund to me wouldn’t have been a problem once she checked with you. I am still waiting for that.
I would very much like to have this resolved by refunding not me, but the person who purchased this for me, refunding their money. That is how I would appreciate this being resolved.

I needed to find a creative gift for my wife for our 30 plus anniversary. I ran across Pure Essence Spa in Danville and made an appointment with Susan Crane who is an esthetician there. My wife was thrilled with the experience. She said it was very relaxing and she felt rejuvenated after it. She also said what a wonderful lady Susan was and she can’t wait to return. Thanks Susan! You made me look good.

Pat (the owner) called me yesterday to apologize and offer several complimentary waxes to try and make things right. I really appreciated that she took the time to call me and sincerely apologize. She really cares about her business and wants every client to walk out happy.
I’m looking forward to updating my review again (hopefully to five stars!) once I have the opportunity to have my next service with Pat.

This place is great. They provide all kinds of top notch services. Their clinic is gorgeously decorated, i feel calm the second i step into the atmosphere. Pat does fabulous eyebrow shaping and touch ups, I won’t go to anyone but her. She is like an eyebrow artist, precise and successful with her work. My eyebrows always look great and I even get compliments on them!

Pat is absolutely amazing! I made my appointment online. I wasn’t completely sure which facial to get so I just picked one. When I got there, I explained my concerns and that I wasn’t sure which facial to select. She said no problem and took me back for a consultation. After looking at my skin, she made a recommendation. Everything was so relaxing. The room was quiet, comfortable and warm! She talked me through each step of the process and explained how each product worked. She was attentive and answered all my questions. She is so sweet and most important, so knowledgeable about skin care! I ended up getting a microdermabrasion, which came with a facial. The arm and head massage at the end were perfect. I can’t wait to come back. Thank you, Pat!

I live on the neighborhood but had not checked Pure Essence out before. I decided to try it again and the experience just gets better and better. Ask for Doretta if you want an outstanding facial!
Pure Essence in summary — Great service, quality products, professional staff, and relaxing atmosphere!

Marianne always provide professional, courteous service. Best spray tan ever!!!

If you’re going to get a spray tan, I def recommend pure essence! The spa is in a quiet corner in the back of a shopping center in Blackhawk! All the staff are super sweet and make you feel welcomed! I’ve had multiple tans done here, for school dances, graduation, and for a tan during summer. The spray tans come out looking amazing and you don’t look orange!!! I love how the tan comes off smoothly, you don’t look blotchy when it starts to go away! Def recommend this place!!!

I have been coming to this salon for 4 years and am always leaving relaxed and rejuvenated. Mary Ann’s spray tans are fabulous. Pat has cleared my acne and got my skin looking great. Yesterday I had a pumpkin peel and am overjoyed with the results! Always worth every penny:)

I learned about pure Essesnce through a community appreciation program. Had I known that the quality of the services would be different, I wouldn’t have bothered buying into the program. For example the microdermabrasion was a whole 15 min long. Even though it was supposed to be 30 min. I was told the body wrap would only be a thermal blanket – ugh, really? If the services weren’t the same they should state that on their incentive programs! I did like the staff and the ambiance but don’t buy into the community appreciation program, all they want is for you to upgrade to the more expensive services, total rip-​off.

This was my first spray tan and I loved it! Marianne is so charming and I was immediately comfortable. Plus I loved the results (so did Hubby).
The spa is very calming and relaxing I can’t wait for my next treatment! In fact, I just booked a facial.
You can book on-​line which makes it very easy to book an appointment.
Definitely worth checking out!

Facials and eyebrows are done to perfection by Pat. She is amazing at eyebrow design I drive 45 minutes just to have her do my daughter’s eyebrows. I trust no other.

I love Pure Essence. I have been coming here for few months to get a full face wax. I have a disesase which increases the amount of facial hair I have. Not the funniest thing to have at 27 years old, but hey it could be worse. Anywho, MaryAnn is the best. She and Pat always greet me with a warm smile when I come in and have the room all set with a blanket and soft music playing. Today though, I was truly spoiled by the ladies. It was freezing today and they wrapped me in a blanket, heating pad and heated booties. It was pure bliss and definatly helped distract me from the hair being pulled out of my face. MaryAnn is so gentle and is truly gifted at brow shaping. I was skeptical at first of letting anyone touch my brows but I am so happy with her work. She even puts on a cooling cream at the end which feels like a mini facial. I highly recommend Pure Essence and will be back next month.
Thanks MaryAnn!

I have gone here once/​year since they first opened. Love it here, staff is friendly and massages always help me relax! The Nile thing that bothers me is that whenever I call to make appointment (during working hours) I always get a answering machine.
When I call, I want to know when I will be able to get in. (phone calls are returned within an hour or two) I would go there more if I could call the same day (when I know I need a massage).

This is my favorite massage/​facial/​spray tan place in the East Bay BY FAR! First let me start by saying their prices are extremely good! Despite them being categorized as $$$$ — I’m not sure how those ratings work, but I would rate them $$ based on the prices at other spas I’ve been to. To top that off, they accept Spa Finder gift cards too! If you have Spa Finder gift cards, this is the only place to go. What a deal! I’ve had massages, facials, and spray tans here. The massage and facials are excellent, but as others have said, this is the ONLY place to go for a spray tan. They do an all organic spray tan that is like no other fake tan I’ve ever seen. It has no orange color to it, it is more natural looking than my natural tan! It is amazing, I would rather go without than go to any other place for a spray tan — they are the only place I trust. I bought a package deal and it made each tan very inexpensive. Also, I haven’t tried this, but if you are thinking about getting eyelash extensions, this is the only place I’ve seen where their extensions actually look real. Most places I’ve seen have ridiculous fake-​looking eyelashes, but I’ve seen how Pure Essence does them both on their workers and in their sample book, and they look amazing — if you got them, you would not need to use mascara which is why a lot of the workers at Pure Essence get them.
Anyways, the ladies at Pure Essence are so nice and so talented, I need to visit more often to take advantage of having such an amazing spa so close by. Take my advice, you won’t be disappointed, this is the best and highest quality spa in the area and somehow they still have great prices.

Ahhhhhh-​mazing. :) Pat at Pure Essence gives the most relaxing, glowing, rejuvenating, facial. She is simply fabulous. Try any or all of her facials and peels. They are just WONDERFUL! The highest quality products and the perfect touch. I try to go back as often as I can and am always happy & refreshed.
Muscles need a little soothing? Try the Sudatonic Body Wrap. The ambiance is perfect. Try any of the services there and you won’t be disappointed!