Malkin & Sons

I’m only giving one star because zero isn’t an option. I ordered a screen door from home depot in south boston on ⁷⁄₃₀. Its literally just over a mile from my house. First, I had to wait two weeks just for a ‘measure’ even though I told them multiple times it was a standard 36″ door. They still had to measure, two weeks later it was a 36″ door. Imagine that. So another 10 days later the install was scheduled. The guy shows up, opens the box… and the door is completely damaged. Well, they have a two hour window for my appointment and I said «Home Depot is just a mile away, cant you go pick up another one? They have 20 of the exact same door there» The guy says no and tells me someone will call me right away to reschedule. No one does, for a week. I attempt to call home depot, because at the time they didn’t tell me they contracted out door installs. After a week of calling and being told that someone is handling it, I went to the store. All they did was give me the # to malkin and sons. That was how home depot handled it, «here, you do it». Thanks. After another week of trying to reach someone at malkin and sons, I finally get in touch with them. They tell me they don’t have any open times for another month. Ridiculous, you messed up… squeeze me in. Well that day is today, and my door install was scheduled for 2−4pm this afternoon (as I write this its 130pm). Malkin and sons canceled my door install at 7am this morning due to rain, yeah rain. This is NE, if you don’t work in the rain you only work 2/​3rds of a year at best. Not to mention, they canceled my install 7 – 9 hours before the appointment, due to the rain that stopped over an hour ago. So here I sit, my 3^rd day off of work for this stupid screen door just looking out my window at the NO RAIN that’s falling. Now I’m scheduled another month down the road. I paid for install out of convenience, had I known anything close to this would have happened I would have made arrangements to get the door here myself and install it. I cant even grasp how this company is still in business. The fact that home depot continues its relationship with these people is astounding… but during this whole process, I found out that home depot is equally as inept. I should’ve gone to Lowes.

Had purchased doors through Home Depot. It was very difficult to get a date scheduled for them to install doors. First said that the installer can only come Mondays-​Wednesdays. The day of (almost two months later after doors have been paid for already) get a call half hour after the initial time that said could show up (between 7−9am) and said installer was sick that day. Needless to say, when they did show up to do the work, started off strong, but finished very very week. Some screws stripped, one actually missing in the door hinge. Two were incorrect screws that protruded through the striker plate. On one of the indoor trim work, it was poorly installed and out of alignment with the jam. Had three installed that day.

THIS REVIEW IS FOR MALKIN & SONS Door Installation VIA Home depot only. I don’t know about how they would work independently.
Absolutely horrible experience.
It has been an extreme headache from the start. I didn’t want to work with contractors so I decided to work with Home depot to install the door. Worst idea, because they actually sub-​contracted to Malkins for installation. We needed a door installed quick so we asked for a quote time. Home depot said about 2−3weeks for a job to be done.
FIne. It longer than we needed the door but we decided to do it anyway.
It took 3 weeks to get a door measurement. They gave us a quote time in between 5 hours– so I had to stay home from work (not getting paid) to wait for them. They never showed up. They said they called to confirm a day before and since there was no answer they didn’t show up. THERE WAS NO MISSED CALLS ON MY PHONE. They said it would take another week for a open appointment. Unacceptable, so I called home depot to cancel and get all my money back. Home depot calls Malkins and gets me an appointment the next day. (so I guess something magically opened up). I had to stay another day home from work (not getting paid) for measurement. They submitted the measurement to home depot and told me it should be processed by friday. (2days after measurement) Therefore I wasn’t able to schedule an appointment for another week. When I called monday, they only had something that was 3 weeks away. It took 1month and ½ for my bedroom door.
3weeks later, contractor was supposed to show up between 1−4pm. There we have another day staying home from work to wait for them. 3:30pm, and they still didn’t show up. I called to confirm a week before and called again to make sure he is coming. Linda assured that he will be here. 5 minutes later, she calls back to say that he is stuck on a previous job and can’t come. I told them I can’t wait another day to stay home from work. Linda says he’ll be here first thing in the morning at 7:30am so I can still make it to work after.
The next day, He is LATE AGAIN. I know I am the first client so he shouldn’t have been late. Arrives around 8:10 and tells me he wants to work in the patio for his tools because it was so inconvenient to walk up and down the stairs. (we paid extra for this. it shouldn’t be our problem). I told them I was never aware of any sawing and it should have been informed to me BEFORE he comes in and demanding a place where he can work. It’s 8am in the morning, there is baby next door to us and this was so rude. While in my discussion, he calls Linda repeating what he told us (in which this point we already decided that patio is only option because there is no plug outside, if we’ve known earlier we would have power lines from the basement hooked up to outside) and Linda calls to again trying to tell what he has said.
LOOK. JUST GET IT DONE AND BE GONE.
oh yeah the cost for one interior door on 3^rd floor, + installing door stop?
$ 500.
Installing a door is a advanced carpentry skill but this was too ridiculous and unprofessional.

Bad service.
I needed an interior door removed and reinstalled, I went to the Home Depot and they have malkin and sons do the installs. It took a few weeks to get the door in and then the day it was suppose to be installed they called me at 7 am to tell me they would not be coming because it was raining… What! Rain? It’s an interior door. The woman on the other end said the rain would maarc (leave marks) the door up, if your going to lie, tell a good one. It was rescheduled till the next week and I waited all day and no one showed. I called the office and got the machine.
This problem is still open. Don’t hire them!

We needed a door installed quick. Turns out the door was defective and they were willing to make three separate trips into south boston to make sure the door was installed when we needed it, and we got the brushed nickel handle. Couldn’t be happier. Oh, and the installer didn’t do all the work quoted so I the job came in cheaper than quoted. When does that ever happen? The installer was nice and professional. The door looks great.
You can have confidence that the job will be done correctly. You can tell they take pride in their work.

Satisfied with bent over nails in the trim? Missed cuts by ¾″ in the trim made up by butting a piece in the gap and without caulk too? Need to be told «too bad, you’re not really our client, call your Home Depot representative if you’re not happy». These are the folks for you. Unfortunately they are the only Home Depot choice for installation. Pretty disappointing.

Malkin & Sons are the door installer the Bellingham Home Depot uses. We had them come to assess the job for the new standard-​size front door and storm door we wanted installed. My husband was told by their representative that we would need a custom-​door ¼″ smaller than a standard-​size door in order for it to fit and therefore it would also require a custom storm door as well. This would have Increased our cost for the 2 doors by almost $ 500.
We were skeptical about his recommendation since our current front-​door is standard-​size. We chose to go with a carpenter we found on our own and our 2 new standard-​size doors are installed & working great.
I can’t speak to the quality of Malkin and Sons work since we chose to go with someone else but I do question their recommendations.

Malkin & Sons offers the installation of doors on a sub-​contractor basis for The Home Depot.
We recently remodeled our home and needed two new interior doors. Home Depot sent a representative from Malkin & Sons to our house to take measurements and give us an estimate. The quote was more than reasonable, and we were assured that the new doors would be ordered and installed within 10 business days. We happily signed the paperwork and handed over our credit card.
Well, just as payment cleared, we received a phone call from Malkin & Sons informing us that installation would be delayed by an additional 2 – 3 weeks. This was a dismay, as part of the reason we had opted to use Malkin & Sons was their assurance on a fast turnaround. I particularly did not like that the delay was only announced when our payment cleared.
About three weeks after our initial order, Malkin & Sons showed up with our doors. However, it was raining outside, and as they needed to make adjustments to the doors which involved drills, saws, etc., they left the doors leaning in our front hall and told us they would be back in a week, weather permitting. They insisted they were not able to return any sooner.
On the (new) date of installation, when they were over an hour late, we called the company. We were informed that the installation team had been waiting outside of our house for well over an hour. It turns out they had gone to the wrong address.
When they finally showed up, they discovered that they were missing some necessary hardware. Their solution? They told us to go to Home Depot and pick it up, and that they would return (AGAIN) when we had all of the supplies. We finally, finally said «enough is enough» and demanded that THEY go to Home Depot for their supplies, as we had already covered all of this in our price quote.
They left for Home Depot, begrudgingly, but then phoned to let us know they would once again (surprise, surprise) need to reschedule due to time constraints.
When they finally managed to install the doors (only two interior doors, how hard could this POSSIBLY have been for PEOPLE WHO PROFESSIONALLY INSTALL DOORS?), they managed to completely crack one of the doors when drilling the hole for the doorknob. We painted over the cracks, and I hung a purse over the knob to hide what you can see of the cracks, but it’s pretty bad.
What a disaster. AVOID this clusterf**k at all costs.