David’s Bridal

I have bought 3 prom dresses here. They have a good selection and very helpful staff. Mercedes in alterations is amazing! Would definitely recommend.

I came with family to help my cousins pick out prom dresses. It was supposed to be a fun experience. We picked out several dresses with the help of a lovely sales lady. She was pleasant and helpful and set us up in a section of the dressing rooms that were not busy. Then as my cousins were about to enter the dressing rooms another sales lady entered. This sales lady named Bonnie insisted that there was a mix up and that she was going to help us. She carried some of the dresses but insisted that we help her. She moved our group to a section of the dressing rooms that were filled with people and informed us that she was also helping a bride and could not give us a lot of attention. Judging by the awkward encounter and the shocked look on the other sales woman’s face Bonnie was clearly trying to steal the sales. Bonnie did not help our group at all but did walk past us several times with the bride she was helping while the other sales woman had no clients. Bonnie did finally come over once she saw that the girls had finished trying on all their dresses. She was clearly not there to help us and even though my cousin tried on a dress and loved it a purchase was not made because of her lack of interest in a younger client. I can only imagine that our experience would have been better if we had stayed with our original saleswoman who was kind and eager to help.

I don’t often write reviews but I wanted to say what a great experience my bridal party had here. I came in with my bridesmaids and my mom and fiancée’s mom and Roberta was our consultant. She is truly amazing at what she does, she listened to all of our questions and concerns and gave honest advice and recommendations that really helped us all find what we needed. My group tried on a lot of dresses and it took some time for everyone to make their dress choices but all the while Roberta was very patient and always offering assistance.
My mom found a great dress as well and although I already have mine, I found a fabulous pair of shoes for the big day and got some great advice on the shoe choices.
The prices and selection is great and the store is clean and organized. I highly recommenced this David’s Bridal.

I had Joy as my consultant, and it was fantastic. I ended up booking the first appointment at 9 am, which I HIGHLY recommend – no one was in the store, you didn’t have to scream for attention, or elbow your way through racks. It was a dream! I found three dresses that I loved! I ended up getting my dress somewhere else, but this was a great experience I wanted to share. Also, I have only been to the Danvers location so I have no frame of reference, however, my friends were saying this is one of the nicest David’s Bridal they had been to in the state. Go, go, go!

Awful… STAY AWAY We ordered our bridesmaid dresses from here the woman said all the bridesmaids had the same size which is absolutely ridiculous because we all have different shapes. My dress was extremely large but the woman said not to worry because alterations are free. So I get my dress and then try to make an appointment to alter it and they’re trying to make me pay $ 150!!! I am going to a local tailor and giving my money to someone who deserves it
If I had known that I would have gotten my proper size…
Then the sales woman called me a liar and said that they would never tell me the alterations were free… Well maybe if they were trying to make a quick sale.
I will never use David’s bridal and never recommend it to a friend…
THE WORST

I found an amazing dress here and I thought the customer service was great! Danielle was my sales consultant and she’s very sweet, patient and listens to what you like.
I actually purchased a dress on my first visit but after a few days I had second thoughts. I was worried that I was stuck and would have to eat the cost but they were very flexible with allowing me to exchange. Trisha was the manager that answered my calls and she was very helpful! I went back and tried on a dress that I saw online and I really fell in love. The dress is really nice quality for the price! I also found an amazing veil to go with it. I will need alterations but I’m so excited to see it when it comes in.

I WISH I COULD GIVE NO STARS.
WHAT A DISASTER of a place. The customer service is so terrible. I dressed my sister in all of her dresses and helped pick out accessories because the employee had no idea what she was doing. She was rude. When we came back (after being told we couldn’t leave and come back later when we had an additional appointment … because that makes sense, right??) she seemed so MAD that my sister wanted to try her dress on again to see it with the bridesmaids dresses. In fact she didn’t even bring the accessories or anything over. What a waste.
Knowledge of dresses/​sizes is non-​existent. I was ordered the wrong size. it fell off me & when I got the smaller size and tried it on the «stylist» said more than once «are you sure it fits. even over your bottom». OKAY tell me again you think I have a big butt. THE DRESS IN THE SMALLER SIZE FITS JUST FINE.
On top of ALL this — 4 bride maids in this group HAVE BROKEN DRESS ZIPPERS. David’s Bridal dresses are so cheap and poorly made.
I won’t go here for my wedding and if I am in another wedding I will order the dress elsewhere.
Worst customer service & experience I have ever had.

Happy Bride here! It would really be hard not to be please with the excellent customer service Erin provided myself, mother and sister. We had an appt and I had previously picked dresses out online but they didn’t save to the DB database. No Worries because Erin was on her game! She had tons of recommendations and helpful suggestions. Not only did I «say yes to the dress» but my bridesmaids dresses and mother dress were all picked out in one afternoon! Thank you so much! It’s really great dealing with a professional that actually cares about the customers best interest and made us feel confident in all choices ! If your going to David’s Bridal go see Erin!

I love Vera Wang’s wedding gowns, and 2 as desperate to try one on while dress shopping. After a disappointing experience at a different location, I found myself in Danvers to have a second look at my favorite dress and see what different inventory they had. I was given to Cindy for my appointment, and she was FANTASTIC. I didn’t have fun shopping on my prior trip, but I had a blast with her. She zoned in on my style right away and showed me some incredible dresses. I didn’t intend to purchase that day, but she made me feel so excited in my dress that I didn’t want to leave it there. She also convinced me to try on veils (and changed my mind on them), and helped my mother start her mother if the bride dress search. I will definitely be taking to drive to see her for my bridesmaids!

This David’s Bridal is really irresponsible. They have made so many mistakes with my dress order that I’m not even sure it will arrive on time for the wedding.
They said they would ship it to me (as I live in a different state) free of charge right when it arrived at the store location. I received an email that my dress had arrived at the Danvers location and was ready for pick up. I live across the country so that is clearly not possible. I called the store to get to the bottom of this (because they said that it would be shipped right when it arrived — this was all prearranged) and they apologized saying they would be shipping it that day or the next and I would receive it in about a week. The store associate I spoke with said that there was absolutely no way to confirm the shipping nor to send me tracking information. So I just had to wait.
Two weeks went by and no dress came. Then I got a voicemail saying that they were preparing my dress for shipment (mind you, this is two weeks after they said they would ship it) and that it was a completely different dress than the other bridesmaids. Turns out that the woman who put the order through messed up one number by one digit. And the cherry on top: The dress that she charged me for was more expensive than the one I had meant to order!
When I called the store back, they had no idea what had happened. They said they will order the proper dress today, get it expedited, and refund me the difference of what I was overcharged for. Even more ridiculous, the woman I spoke with today said that I will be sent a confirmation email with tracking information when it gets shipped. Why on Earth did the previous girl I spoke with tell me there was absolutely no way to get tracking information? However, I have no trust in this company and am really worried that I will not get the dress in time to make the alterations that I know I will have to make. Very disappointing.

The alterations department is decent. manager on duty was terrible when I asked to exchange something. I was told immediately after purchase in Nashua is wouldn’t be a problem.

I am incredibly blown away by this location. Despite not having an appointment, I was helped right away by the staff. They knew exactly where to start out with guiding me to the shorter styled dresses which is what i was looking for. There was a great selection of different looks which was wonderful. I was set up with Stacey as my consultant and she was amazing from the beginning. She showed me all of my options and helped was never trying to push anything that I didn’t want to try on. She was outstanding at helping me with any uncertainties I had. After trying on a few different selections I had picked out, she was constantly finding more options that I loved the looks of. She gave me the option of trying on a dress that was unexpected and out of the blue. I tried it on and it fit like a glove. I was sold as soon as I put it on, I knew it was the one I wanted. Stacey is an absolute asset to this company. She has such an eye for what she does and I wish her the best with everything she does in the future.
Thank you again!
Lauren N

Cindy Wentworth is exceptional! She is so fun, enjoys her job, professional and has the experience to help you pick out the best dress. Because of her experience she knew what would look good on me and it turned out she was absolutely correct.

Poor customer service in-​store and on-​line.
So bummed out about my experience with David’s Bridal. I’m pretty quiet and easy going, was in the store to try on bridesmaids dresses. I was alone. I had an appointment. My salesperson pretty much ignored me because she was also helping bridezilla. She offered me customer service to order online but then disappeared. So I went home. I ordered the dress online because the store didn’t have my size. This is when I really got screwed over. Accidentally had the wrong default shipping address in my PayPal accnt. I emailed customer service within minutes of placing my order, told it would take 48hrs to respond. Nothing. Emailed customer service again 2 days later. Nothing. Received shipping notification. Called customer service and left message. Nothing. Dress shipped via UPS to a doorstep in the wrong city. I guess it’s still sitting there, or else someone else is wearing my navy blue size zero! I’ve never had issues ordering online with other companies. David’s Bridal actually has NO customer service. I really feel kind of angry that I received no support or help. Shitty corporate big box store. So disappointed.

Finding your special dress isn’t easy, and can be stressful! Stacy at Davids Bridal in Danvers is so totally amazing… I don’t want to even go to anyone else! She made the experience fun and no matter how busy she was with other customers, I felt that I got total personal attention, and am totally impressed! Stacy helped me with my wedding dress, then yesterday with my veil and then a bridesmaid dress for another wedding! Everyone should have this same experience its what its all about! Thank you Stacy, you’ll see me again!!!

Ask for Cindy (with the short dark hair!) She is AMAZING!
After a terrible experience at David’s Bridal Natick, I vowed I would not buy my wedding dress there. My sister convinced me to try a different location and I am glad I did.
Cindy (with the short dark hair) was absolutely amazing! She was extremely attentive and listened to what I wanted — and didn’t want in a wedding dress. She didn’t rush me even though I showed up without an appointment and towards the end of the evening. She paid close attention to my figure and suggested a dress I would not have chosen on my own. I ultimately ended up purchasing this dress and am very happy I did.
Cindy also helped my sister pick out her bridesmaid dress– something that takes an extraordinary amount of patience.
Cindy is the reason I gave this review 5 stars and the reason I am a little less stressed before my wedding.

Roberta at David’s bridal in Danvers was amazing! I had no idea what I really wanted but she listened and ended up picking the perfect dress for me. They had a great selection but it was really the customer service from Roberta that made the experience memorable and fun. Did I mention I went on a busy Saturday? Thank you Roberta!

I have 9… yes 9, bridesmaids. I’ve had to come in 3 times now and we are planning future trips. The first time in we were greeted right away! Cindy W helped me with 5 of my bridesmaids, all wanting different styles and not knowing their sizes. Cindy was amazing, just absolutely wonderful. Cindy was patient, prompt, and all her suggestions were perfect. The second time, sadly Cindy wasn’t working. The woman who helped us was good but the feeling was different. Today, I had two more bridesmaids look for dresses and I needed a reception dress. Luckily, Cindy was there! Again she was top notch! All Cindy needs to hear is a few descriptive words and comes back with exactly what we had in mind! I can’t believe she even knows the dresses numbers! Cindy is personable, knowledgeable, funny and professional. I highly suggest a raise or promotion!

I was excited about dress shopping, but the sales woman (I can’t remember her name I was that unimpressed) was very pessimistic about getting what I wanted within my budget. Not to mention, they didn’t have a single dress in my size (or even close to it) so it was really hard to get an idea of any of the dresses would look on me. After asking my size for an under dress skirt when trying on the dresses, she proceeded to give me one 5 sizes too big! It wouldn’t even stay on my waist… Ugh.
It was Mercedes (the stores seamstress– who should be a sales woman), that recommended a few dresses I should try based on my figure. She was honest and forth coming, and obviously a lot more knowledgable about the tailoring options and prices. I loved her! And would recommend anyone in need of tailoring to see her!
This one particular dress I was interested in was being discontinued and all they had was one dress in the store that was 6 times too big and was in rough shape with buttons missing and stains. The sales woman told me that they did have a smaller size (but still not my actual size) at their warehouse that she could order for me. She wouldn’t tell me how many they had left, and insisted that I buy it before it’s gone. Fortunately, my sister took pictures of the tag, so we went online and found the dress in MY size for $ 100 cheaper with free shipping (brand new) off the David’s Bridal website.
Don’t believe a word these sales people say…

A little over a year ago my fiancé bought her wedding dress at this David’s Bridal location and found her experience to be really great! As the wedding is getting closer, she decided to do a final sizing and realized she wasn’t completely happy with the dress that she had chosen.
The staff here welcomed her back into the store and provided her the same amazing experience of trying on new dresses. When I called to set up her appointment they were extremely polite to me and didn’t make the experience difficult at all.
In the end she had a very polite consultant and the manager took time to make sure everything was great. She found the dress of her dreams and is happy with what she chose and even more happy with the experience she had here. This has to be one of the best David Bridal locations she has shopped at.