BJ’s Wholesale Club

I live down the street from this location but drive to another location 20 minutes away because of how rude the employees are here. The staff in the bakery are kind, the staff at the door checking receipts are kind… the problem is the people up front at the podium and customer service desk. They are not kind at all. On multiple occasions I have seen them raising their voice to elderly people in self checkout. I have also seen them give those confused with coupons bad attitudes as well. It’s quite alarming how rude this group of 5 employees are. If they do not like people they should not work in the consumer industry. Try the Stoneham location, the employees are fantastic, you can’t go wrong.

I frequent this BJ’s because it is close to where I live, yet I always leave there annoyed. I typically enter BJ’s hoping to run in, grab a few items and run out. However, every single time I am there, there is a line at the express check-​out. Often times, the «Assistance needed» sign is flashing on someone’s register and there are no employees in sight. After 5 – 10 minutes, someone meanders over and at a snail’s pace is able to correct the register and get it back in order. I wouldn’t feel the need to post the negative review if it was a once in a while occurrence… but it’s EVERY TIME. That compounded with the fact that the receipt-​checker on the way out is generally even slower than the response at the registers always lead to me walking out of this store in a bad mood. Please try to pay more attention to getting your customers out of your store efficiently!

I cannot thank Linda in the bakery enough for her help in finding the perfect design for my Dad’s 70^th bday cake and for decorating it at the last minute. Linda found a design for the Marines that I didn’t see in the book of cake designs. My Dad was in the VA hospital for his 70^th so Linda’s extra effort was especially appreciated by our whole family.

Has everything you could ever need and more. Staff is super friendly. The only thing is if you ever need tires. Don’t call they have never picked up once on three different occasions.

The store was very clean, well stocked and had friendly employees. You cant beat the deals I can make one shopping trip here and have enough dinners for 3 weeks. I buy all my staples here tp, pt, wipes, paper plates so on and so forth. Since joining I only go to the food store to pick up odds and ends like milk and produce for my piggies.

Went into this location, and joined. Staff were very nice and helpful while there. Prices are good on most items as well. Butcher shop area is not quite as good as other wholesale clubs, but is still OK. I much prefer this place to Costco.

Well, obviously everyone loves BJ’s getting things in large quanities for a small price. Well that’s what they are all about isn’t it?
Well the store was well stocked and clean, the visuals were there.
But NO customer service. I went on a Tuesday around 11 or noon, I didn’t expect the store to be busy, which it really wasn’t. However, upon arriving to the check out, there were lines like it was the weekend!
So me being me, I went to use the empty «self (painintheassyouaregoingtoneedanassociatetohelpany­way) checkout»
So here I am scanning my items I buy for the office, ten of these items happen to be large cases of soda. So after scanning every soda case, I cannot simply let the item go down the conveyor belt, I have to walk in my six inch heels, all the way to the end and place my soda in the appropriate area. HELLO, I already worked out this morning, if I knew I was going to be picking things up and putting them down all day here, I would have saved it. UGh!
After all this, one of the cases incorrectly scans or something so the machine prompts me to wait for an associate… WAIT…wait. oh and wait.
As I am waiting, I look up and the gentleman next to me also using the SELF painintheassyouaregoingtoneedanassociatetohelpanyw­ay CHECKOUT. He too is waiting for an associate to help him with his TWO items. Two t-​shirts this poor man wants to buy, and we laugh and complain to each other and WAIT some more.
In our waiting period of course we are looking to see where all the Bj’s team members are. OH THREE of them need to be working on the same problem at ONE computer, One of them in Customer Service who told these women we needed help. But maybe they were the three blind AND deaf mice… oh and another one in the parking lot, collecting the 2 carriages that were left in the parking lot.
I was happy to get out, and so was the other poor man stranded at the self checkout. And the others who were waiting in the REAL line. I think only one customer went through as I was experiencing my little dilemma.
The greeter was a sweetie and she was the great end note to a not so great visit.

What a place! Seems to be the spot for getting bargains on bulk items.
Revere location never seems to be a problem.

Incredible prices with good selection. You cannot find things cheaper anywhere, including Wal-​Mart. The price of admision is high these days (around $ 50/​year) but it easily pays for itself.
Buy in bulk people! It’s cheaper and saves a little bit of packaging waste.

Always consistent level of merchandise and great service. Always a pleasure to go shopping here.