Enterprise Rent-A-Car

Scam alert
So, I came into the office on a thursday and said that I needed to rent a car until sunday. The person at the counter gave me a price and said that I would have to drop the car off at the airport as the office would be closed on sunday. I was not too pleased that there was a big extra drop off fee included in that option, so I figured it would be better to just drop the car off on saturday, but I was told they would not charge me the extra fee. Obviously, I said thank you very much, signed the contract and dropped the car off as agreed on sunday at the airport.
Two weeks later I was charged 86 $ more than the price stated in the contract and contacted the office. What I had failed to realize was that the person at the counter had put the date for saturday and not sunday on the contract (there was no way he could have not known that the agreement was until sunday considering he removed the drop off fee for airport drop off). For that reason I was charged for a day extra on top of the price given.
When they told me this, I obviously filled them in on the details, but they chose to completely ignore this which they are of course entitled to legally as they can just refer to the contract. However, I would think that many people renting a car for multiple days assume that the date is correct, sign and drive off. As stated, legally it is my own fault for not double checking the date on the contract, but the fact that they seem to absolutely not care or even apologize for giving misleading information would suggest that this an intentional scam. It is probably a very profitable one as this provides a lot of extra money if only 10−20% fall into this trap. Also, it is very easy to deal with the people who do notice this before signing with a «oh, I am sorry sir, I did not see that — let me just change that for you».
Anyway, this is the first time ever I have taken the time to write a negative review, but I think people should know, so they make sure to double check their contract if they choose to rent a car from this office.

If I could get 0 Stars I would. I came to pick up my rental and they had no cars. I had to wait an hour after my appointment making me late for my mother’s funeral. When I came to return the car, there one man out front. A second man said he was on a conference call. They wetter completely unapologetic. Never, ever, ever again.

I love this location; recently switched from the RCC at FLL. Excellent service!

As always, I Love to Book my car rentals from Enterprise; this was my first trip to Fort Lauderdale, Florida… as soon as I arrived I called Enterprise for a pick-​up from the airport and they stated that «We don’t pick-​up from the airport» you will need to catch a cab to our location. I was in SHOCK!, so I went ahead picked up a cab to the location. The Service with the staff was very nice until they gave me a car with NO GAS! I was like are you going to put gas on the car and the gentleman stated no, you can take it next door to the gas station, we don’t provide gas. I was SO Disappointed ;(… When I went back to return the car rental, I was like «OK Guys I need to be dropped off at the airport» can someone drop me off? And they were kind enough to drop me off with no problem and I dropped off the car with ½ tank of GAS. Overall with all the craziness I will return back to this location and Highly recommend it.
Recommendations; Help Customers with their luggage, have the cars with some gas, make the customer feel like coming back to rent at this location.
Thanks Guys!

First time renting at Enterprise. It was a NON airport rental so the pick up at my condo was important and of course renting off airport means that it’s a lot less expensive. These guys did a great job, picked me up, rental was a breeze, car was good and all around a great experience. 99% of my rentals are on airport for business etc so this is from someone who has always rented Hertz Gold, National Emerald etc etc etc so I’m fussy. All around a good experience.

Excellent customer service, my experience from 1 – 10 is a 15 from the manager K. J to the employees. Highly recomended.

Great customer service. Picked up at home, friendly and quick rental process. Reasonable rates. Very professional. Could use a bigger car selection. I’ll be returning.

As promised, we came back to rent from them again. Although the staff has changed, we had the same great experience. We got a great rate and even an upgrade to an SVU.
Keep up the great work! We will be back again.