Verizon

The guy working here ‘Mexican dude thin’ yeah, he thinks he is all that. He told me that I needed to switch to android and leave iPhone forever. Because android is better… So I did. And I regretted it. He would not even let me switch to an iPhone. As the iPhone was sold out. This guy is a fool. Never going again. Hell I even switched carriers. Android will always suck.

A few years ago, I designated this verizon store is my go to store for wonderful friendly customer service. I would drive 30 minutes to this location even though I literally live next door to a huge verizon store that is 1 minute away which had terrible customer service reps out of touch with real customers and needs. How times have changed. Not sure if there was a change in management. I use to get these guys and now there is this unfriendly lady manager. Every time I go when she’s working, I get horrible service from the employees. Today was my 2^nd time getting horrible service within 6 months. The employee today really tried to deceive me. I had it. I am never coming back to this store. This is no longer my go to store. It’s funny when I walked into today, one of the employees said, «Finally a customer!» Hahahaha… there was no business in this store. I was the only customer. Ummm, I wonder why? Duh! Bad horrible customer service. Does not take good care of the customer and keep customer happy. Good bye and good luck to your business. You’re going to need it!

I would switch to AT&T tomorrow if I could just to get away from the terrible customer service representatives like I dealt with last night. I went into Verizon after going to the Apple Store and being told the earliest appointment available was next week. I purchased my IPhone 6 from Verizon about 4 months ago and wanted them to assist me with a replacement. I demonstrated the issue with the phone which he could clearly see was no longer performing correctly however they told me they would not replace my phone without a NOTE from Apple saying it was broken… interesting seeing as if I had a LG phone I couldn’t very well go to LG and get a note. After walking back to Apple and wasting 45 more minutes of my evening the guy at Apple chuckled and said they don’t write out excuse notes for broken equipment. Apple offered to get me in Friday morning as soon as they opened if I could be there. I did not even bother going back to Verizon to tell Nick he was an absolute idiot, I instead called Verizon customer service. After an hour I was told that Nick was in fact lying and that even with this «note» he wanted, Verizon would still have to ship me a used phone, they would not replace it in the store. I will NEVER return to this Verizon store. Nick has no idea about his own company policies and that store doesn’t deserve my business. I can’t wait to get out of this contract!

I wish there was an option to give zero stars. I was upgrading to an iphone 6 and had an upgrade available. The salesperson tried to con us into paying for ‘the bundle’ which she clearly gets a nice commission on. It was implied the bundle was free but it wasn’t until I swiped my credit card that I finally was told I was paying for the ‘bundle’ of a speaker, case, and some other worthless accessory. I felt like I was getting taken advantage of by these verizon employees and I will never come back to this store and neither should you. If this gets deleted I’m going to contact upper verizon management and inform them of this experience.

There was a bit of a wait but I expected that so it wasn’t a problem. All the employees were friendly, and Vlad and Jason were super patient and helpful. Thanks guys!

this is BS
third time Unilocal removed my review
do not go to this Verizon
employees are heartless and do not care about you or anything else!
there are plenty other Verizon stores out there
and if Unilocal keeps removing my reviews i will repeat this over and over.