U-Haul Moving & Storage of Danbury

Do yourself a favor and use ANY rental company OTHER than U-​Haul!!! This is where we rented from so this is who gets the bad review, but this is a U-​haul problem not a storage problem.
So we have to drive here from upstate NY because despite reserving months in advance the locations near us do not have the 26 foot truck. We were rented a truck that has over 100,000 miles on it and frankly looks like crap… turns out it more than looked like crap, it WAS crap! The brakes and steering both went out as we were driving down the NJ Turnpike with a full load!!! Talk about scary and more importantly dangerous as hell for both our family and every other car on the road around us!
Then their tow truck takes SO long to get to us that we were reported by the NJ Turnpike authority for being on the freeway too long so they send out their own towtruck to remove us.
The place we were hauled to ended up fixing the truck and apparently Uhaul paid for the tow/​service because we certainly were not providing any of our information for payment.
Long story short… there are many other companies that guarantee their trucks are new within like 5 years. Uhaul may be cheaper, but are you really willing to jeopardize the lives of your family and belongings by putting it into the POS they rent??? I know that answer is «NO» for us… never again. What a horrible company.
Oh… and we are refunded nothing for the huge inconvenience of their truck breaking down causing significant delays and much stress… they will pay for any «actual costs» incurred… perhaps I should submit a receipt for the new underwear I had to buy after basically crapping my pants from having no steering or breaks!

Left four unreturned messages for the manager trying to get them to honor the free month advertised. Now they hit up with a $ 15 late fee.
Among the worst with customer service I’ve ever had, will never rent from UHaul storage again.

Very affordable. The drop off and pick up process was extremely fast. The truck was clean and ran well.

I had an urgent, last-​minute need for a trailer hitch, and these guys really came through. Not sure about other people’s experiences, but they had my hitch in stock, when no one else did. They got me in at the last minute and did a fine job installing it. They had me up and towing within a few hours.

I cannot speak for their service on moving vans, but if it is anything like their service on installing hitches, IT IS PATHETIC! I called 4 weeks ago and talked to someone there about getting a hitch installed. The women took down my information, told me it would have to be ordered and would come in around 3 – 5 days as they did not stock my make and model year. Once it arrived she told me they would me to schedule the installation. I called them repeatedly after not hearing from them and kept getting routed to the U-​Haul customer service, rather than someone physically at the Division St address. I explained my frustration about no one returning my call and was assured they we leave the manager a message (again) and someone would return my call. After 4 attempt, I am done trying to give you knuckleheads business. Good luck growing your business with that kind of poor service!

If you ever find yourself in the situation where you are moving and need to put your stuff in storage for a short time and you think — «why I know! I’m already renting a U-​Haul! Let me just put my stuff in the U-​Haul storage center also» — I beg you now — DON’T DO IT.
If you ARE an MBA student who is looking to save a couple bucks on education and want a great case study on when a business does everything absolutely wrong — look no further, my friend — U-​Haul of Danbury is here for your needs!
Let’s start with the line. I waited in it for almost an hour just to get the key to my unit. When I got up in line, they couldn’t figure out how to use the card key system to let me into the door since I would now be moving my stuff in after close. Another hour later, I had to cancel my U-​Haul from where I was moving to, cancel my movers and return back to my apartment to stare at boxes.
When they finally «got it up and running» my movers picked up all my stuff from NJ and drove it up to the unit in CT. Guess what — the card didn’t work! We tried to knock on the door to get someone to let us in, who saw us, and walked away and never returned despite us calling U-​Haul and knocking on the door repeatedly. We had to hire the movers again to fill the unit the next day.
Then, as I was moving out, I hired a U-​Haul truck that didn’t show up until 4 hours past my pickup time, while at least 5 of the size I needed sat in the parking lot.
Needless to say I will never use this facility or u-​Haul again.