SST Auto

Brought my 2012 GTI in for 40k service. They did it quicker and less costly than expected, were easy to deal with and followed up with a personal letter offering a discount on my next service. And they were hundreds less than the VW dealership. Why would I ever go back to the dealer?

Knowledgeable and speedy service at a great value.
Their quote for my complex engine work was much cheaper than the local BMW dealership.
I found the perfect place where I will — little by little — restore my BMW.

I recently relocated back to Connecticut and was looking for a professional and trustworthy shop to work on my 2008 VW GTI. I spoke with Chris on the phone and set up an appointment, I have had required services done and the service has been excellent, no matter who I speak to on the phone, whether it is Spencer, Chris, or Rachel they are professional, accommodating, and their level of customer service is always terrific. The quality of the work, follow up, and communication with me on each aspect of the work done is first rate and I would highly recommend them to anyone who appreciates this level of quality and performance. Thanks to all the good folks at SST.
Ron Alberico
Southbury, CT.

This was my first visit and I was extremely happy with the service. Even though I dropped my VW GTI off at the last minute with mechanical problems, they were able to fit me it. They kept updated on the progress. My car is now running great! I’ll be back.

Spencer and the crew from Speedsport Tuning and SST Auto have been taking care of my family cars for years. Great service, very experienced factory-​trained technicians, prompt turnaround and much more affordable than the dealer. And the waiting room has free coffee and wifi. What else do you need?

The work is always quality. However the communication lacks in this organization. I was given an Enterprise rental car instead of a loaner from SST. I wasn’t informed of this until the morning of my service, which is significant because I had to ride into Danbury to the Enterprise office to pick it up myself instead of it being delivered to me.
Then I was charged an extra $ 50 dollars for keeping the car an extra day, but I was never informed that such a charge would occur, ahead of time. I appreciate that certain costs have to be passed on to the customer, and that I could have returned the car sooner. However, they withheld this information, and had they made all of these facts known to me and managed my expectations more appropriately, I could have made better arrangements to pick up my vehicle in order to avoid the charge, or at the very least, I would have known that I was possibly going to be penalizing myself. No attention to detail here. I will continue to use their service, but my expectations of their ability to communicate with their customers have been permanently lowered.

Took my car in on short notice when it started acting up. Though they were actually short a mechanic on the day of my visit, they worked on my car right away. The waiting room had enough snacks on hand for me to add a few pounds while waiting for the diagnosis.
The issue turned out to be one where the potential repair expense could have been in the thousands, but after taking some time to reach a proper diagnosis, I was out the door for under $ 400 with the issue repaired. They were accurate and honest — no guessing, no grabbing for the bigger (unnecessary) repair.
I recommend SST and will use them for future maintenance and tuning.
S4
RS6
SL65

Today was my first visit to SST. I tend to be very picky where I bring my automobile for service. I have driven Z06’s and Vipers for the better part of a decade so when I recently picked up an Audi R8 I realized I needed to find a reputable shop that would service my European vehicle. I spoke with Chris and he was very knowledgable of the car which put my mind at ease. There is nothing worse than dropping your car off and are iffy about the abilities of the people working on your baby. Although it was only new tires and an alignment, they did a great job. The car was squirrelly under hard acceleration and following adjustment, it is perfect now. I was confident it was in good hands, there was a relaxing waiting area stocked with coffee, wifi so I could get some work done, and they were not blasting hard rock.. Either way, SST is almost an hour away from me and I plan on making the trip for 100% of my non-​warranty work from now on. Also, the prices are very fair.