Greentree Toyota

I came into this dealership to purchase a new vehicle a few days ago. Everyone in this dealership was so attentive and patient with me. My salesperson, George Kocovic was amazing. He went above and beyond for my fiancé and I. I gave him a budget and he worked so well with me and got me less than what I was even looking for. If you do decide to go to this dealership make sure you ask for him! Wonderful place!

Talk about dropping the ball, we went in knowing exactly what we wanted, and what we wanted to pay, BUT once they took our deposit, they wanted nothing to do with us. Tried contacting our salesman 3 times, never a phone call back. Finally called and requested our money back. Must be nice to blow a sale!

The worse service I have ever experienced. The vehicle was brought in for a window malfunction. The initial diagnosis was a broken motor. They replaced the motor and it was still not working. Then they said it was the switch. We told them that we wanted the old motor back as it was not defective and they had already salvaged it! Then when we picked up the vehicle, they’re was a for long Crack on the windshield. The dealership is supposed to be more reliable, but they took no responsibility on it. We asked for the check in log that indicates that the vehicle came in with the Crack and they were not able to produce it! They wouldn’t let me speak to the manager. I called the director but received no response!

The worst dealership in the country. The staff is rude and very unprofessional. The service department is 45 minutes away from the dealership not in the same town. Sales people are pushy, beware you ask for pricing on a car and they start to write up paperwork to sell you the car. This place is a scam !

Is worst dealer ever I try sell my car to that dealer and I take the offer. They let me come on Monday I did, then they said they are so busy I have to wait long time. It’s ok they are busy. I left the title copy, they said they will do the paper work on that day so I can just drop off my car and take the check next day. Sounds like a good plan. I’m lucky I didn’t go there directly. I did a Call in the morning. They tell me The guy who take care me is not there until 12 o’clock I wait about 12:15 I called again then he said they don’t want this car now they changed their minds. They just play the customer around. On star is too much for them. If you don’t want to have my experience all your need just don’t go there.

New car delivered with defective stereo. Car salesman happy to call me ceaselessly for test drives, but never calls back when there is a problem with the $ 27K item he sold. Customer appreciation?

Sorry for the long post: My husband and I stopped in 2 weeks ago to look at a 2015 Toyota corolla. We met with Lisa, who was very friendly, and decided that we really liked the base L model. Lisa, like every other dealership associate, kept nudging us to place a «hold» on the vehicle before leaving so that it wouldn’t be sold to someone else in the meantime. We relented and placed the $ 500 holding fee down on the car, which Lisa assured us was fully refundable if we chose not to move forward with the purchase.
After moving forward with the preliminary paperwork for the car, another dealership that I had recently visited called and offered to match Greentree’s price on the next model up, which was too great of a deal to miss. When I called Greentree to cancel the deal, they were not so friendly anymore. Doug, the finance manager, actually begged me to stay with them, repeatedly telling me that the other dealership was lying to me and that I was making a mistake. He even demanded «proof» of the deal I was offered by the other dealership, which I denied to provide because it was honestly none of his business. When I asked Doug, Lisa, and Sue for the $ 500 holding fee refund, they all said that it was no problem. After 3 business days, it was still not refunded, so I called again. No one got back to me. After 5 business days, I called and spoke with the general manager who claimed to have no knowledge of the matter, but he took my credit card number to refund the money. The next day (today), after numerous phone calls to follow up, the general manager emailed and stated that they would not be providing a refund.
Even the other Toyota dealership that I purchased the be the new Corolla from stated that the initial «holding fee» of $ 500 is a standard dealership practice, but that it is fully refundable or can be applied towards the purchase price. We are doing whatever we have to do now to fight this dishonest dealership and their shady business practices. Consumers are not targets.

I love Greentree. Just purchased a 2014 Scion tC from Rich R. This is the second Scion I bought from him. Always a pleasure working with him. Like I said, it had been just over 2 years since my first new purchase, but Rich’s memory is amazing. He was asking how my family was and my job etc. He makes buying cars feel comfortable. The finance people were (no pun intended) on the money as well. Car is being brought in on Friday, and I can’t wait to pick it up.
Side note, their service department is great. I’ve seen people’s reviews on it, and it seems that they don’t get how estimates work. Also, they don’t just work on your car, they have dozens daily. Give them a break.