Firestone Complete Auto Care

I took my car in for a oil change and they came back with a «laundry» list of services and repairs recommended. Some of which (alignment /​sway bar) which were already done at another shop. Be careful they will defiantly try hard to up-​sell, if you are going for a oil change or tire rotation they are great. If you don’t know much about cars, they will try to sell unnecessary services.

On 9÷28÷2015 I brought my BMW Z4 because I had a flat tire. The brand is run flats, since that brand it is way to expensive I was trying to get something a little cheaper. The employee that helped me stated that for safety reasons he could not sale me another brand and mount the tires, I was planning on buying two front tires. This employees was very arrogant and cocky. He didn’t even try to help me even thou I explained that I’m not from Danbury, and I had to go back to work in Philadelphia PA. I ended up finding Greco Tire and Auto care and buying four new tires!!! They were great, fast and very helpful! Nothing compared to Firestone.

They take advantage of their customers. Ironically, they have a quote about honesty above their garage door, but they did not behave honestly with me.
They convinced me to fix the car when the car had no driving issues — I confirmed this with others knowledgeable about cars. They are the classic example of a service shop that makes you feel you were duped every time you agree to fix anything you didn’t know was wrong with the car.
Long story short: get your oil changed or get something fixed you know is wrong. do not trust them when they try to up-​sell anything.
AVOID IF POSSIBLE.

I think this is my first 1 star review…
I had a coupon for oil change & tire rotation, kill two birds with one stone. I walk out to my car and see all the brake dust on my front 2 tires still & the back 2 are clean. So I went back to the office & asked the guy if they rotated my tires & he said YES. Went back out, examined the tires closer… no finger marks, no sign of rotation at all. If you change tires, the front go to the back & you see the dusty front ones are now the back tires.
This guy either was nervous I would be mad that he forgot to change my tires & lied to me because he thought I wouldn’t notice or just straight up lied. There is no excuse for this. I had to rush back to work & could not go back to demand he rotate them so I had to leave. I called on my way back to ask again & a different person answered & she said she did not know. She made no attempt to get to the bottom of my issue.
I have heard nothing but horrible stuff about all Firestones & this one continues that trend. Unless they check this & I get a response with an apology, they will remain at 1 star… DO NOT GO HERE, THEY LIE TO YOUR FACE.