Crown Point Apartments

I have not rented here, though not for lack of trying… which is why the low rating. I *tried* to rent after looking at a unit 2+ weeks ago. Since then I’ve tried calling multiple times, spoke to Kim and also left voicemails. No one has ever called back. It’s embarrassing having to chase people to give them business. I was 100% ready to rent there, but this attitude speaks volumes and I have no confidence they would create a positive and welcoming environment.

DO NOT RENT HERE!. These are far from «luxury». The management are untrustworthy. Lived there 3 years and never had a good experience. Each year the sales and management team got worse with unqualified employees. The property has gone down hill rapidly. Trashy noisy tenants are accepted. Upon renewal of our last lease we were promised a new dishwasher as ours didn’t work properly. After multiple requests, we received it 11 months later. We hand washed our dishes. They have become slum landlords. Anyone is accepted and community rules are not enforced. Our next door neighbor moved in with an exotic bird that sq walked ²⁴⁄₇. These birds are not allowed as pets in the paperwork but even after complaints the bird remained. The gyms were nasty. Hallways rarely vacuumed. Elevator floors always sticky and filthy. An embarrassment when having guests. Forget about ever seeing your security deposit when you leave. Everyone is charged for paint and carpeting, leaving you with nothing! Horrible management team. Will be filing complaint with BBB. I’d like to give it zero stars if possible.
They will lie straight to your face and don’t give a damn when called on it.

We’re looking for a new place closer to the New York state line. I drove through Crown Point a couple of times I liked the buildings and I really liked the grounds the amenities looked standard. I put in an inquiry and received response quickly. I made an appointment for a tour. I was going to be about 15 minutes late so I called to let them know and it was like whoever answered the phone didn’t want to speak to me. When I arrived we weren’t acknowledged there was a woman behind one desk, but she was in a deep discussion with the FedEx man and behind another desk was a gentleman who couldn’t be bothered to even look up and said he’d be with me in a few minutes. Never got up never shook my hand. We then annoyed him by asking to see diagrams of 2 different apartments. He did give us a tour of an apartment but acted like he was doing us a huge favor. The apartment itself was pretty nice it was a good size although it had an electric stove. It was comparatively priced with other apartments and similar complexes. When I arrived I liked the place and actually brought a couple of checks because I thought we would take it but due to the attitude of the people who work there it could have been the Taj Mahal and I wouldn’t give them a dime for it. (quick sales tip if somebody is ready to give you a couple of thousand dollars in fees pretend that you care at least until you get the checks)

Do not move here unless you love getting ripped off… Paying an insane amount of money for a tiny appt… The people running this place are a bunch of stuck up assholes who really don’t give a shit about any of the residents. trust me dont do it

After more than 5 years of living at Crowne Point I must say this place needs work. The locks on the main doors are broke ½ the time. The garage doors a ¹⁄₃ of the time. The staff is helpful but things just don’t get done. Last after 5 years I was charge a huge move out fee and then received a partial deposit return because they said carpet needed to be replaced. It was only 2 years old and I am not sure they actually changed it. RENTER BE WARE!!!

STAY AWAY!!! HORRIBLE!!!
My husband and I had the worst experience with Crown Point!
— We were shown 13 324, loved the unit and specifically applied for that unit. Then we were informed days later the unit that a deposit and application fee were collected from us for, is not available because the tenant wanted to extend his lease. We were mislead into applying and putting a deposit on 13 324.
— We were offered 13 218, a handicap accessible unit we had already seen and expressed we did not want prior to seeing unit 13 324. We agreed certainly 13 218 was not a comparable replacement for 13 324. BAIT AND SWITCH!
— Offered 14 324 in replacement of 13 324 as it was incomparable and in shambles we were offered a $ 30 discount compared to 13 324 We accepted the substitution unit with the agreed upon contingency of seeing apartment 14 324 cleaned PRIOR to our move in date at the beginning of the next month.
— We were told by Bianca in an email a few weeks later the apartment was fully cleaned and ready for move-​in. We arrived to Crown Point on 10 days after the all cleaned email to view the apartment and it had not been touched. Matt another office employee told us the carpet had not even been ordered for that unit and there was not record of us being associated with that unit in the computer.
— Were told «I [Bianca] would have the apartment ready for us to verify it was cleaned 5 days before our move in date, even if she had to clean it herself» Our move in date was unchanged if we still wanted to move forward with this apartment.
— Stopped in on the fifth day prior to our move in date and Bianca said the apartment was not cleaned yet it would be ready 2 days before our move in date as her team needed time to finish. Bianca neglected to inform us her maintenance team needed more time.
— We emailed with Bianca that night after deciding we were no longer willing to conduct business with Crown Point and needed a stable/​ready apartment. Wanting to part ways amicably, Bianca told us our deposit of $ 375 would be «returned to us via mail».
— We were told via email by Bianca and Darci the property manager that our deposit check (originally written on 11÷21÷15 for unit 13 324) had been cashed the fifth day prior to our move in date after we left Crown Point disappointed. The contingency of us accepting the apartment was not met and Crown Point was not authorized to do so until our contingency of the fully cleaned/​viewed apartment 14 324 was accepted by us. After this check was held for over a month and only after the final visit when Crown Point failed to deliver the cleaned apartment as promised was our check processed by Crown Point. Meaning Crown Point was trying to get away with cashing our check and not refunding it to us.
— Emailed with Darci the property manager to try to explain what had went on and try to get our money refunded, my first email was not read, but I was told deposits were not refundable contradicting Bianca’s previous emails. My second email in an attempt to resolve this amicably did not receive a response.
— Since Darci had not even read my emails she was misinformed on the dates given to us and tried to tell us Bianca had told us the apartment would be cleaned 2 days prior to our move in not on the 5^th. However, she was reading the email from Bianca that was sent AFTER our visit on the 5^th day when nothing was ready.
— Then Darci tried to delay our move in date for another week without asking us.
— Called Richard the regional manager and did not receive a response.
— We obtained a copy of the application agreement we signed on 11÷21÷15 per paragraph #‘s 3 and 14 «Deposits may or may not be refunded» since you wanted to use the document as a reference point. The deposit is refundable Crown Point would just be choosing to not refund us as they are not bound by contract to retain deposits.
— Received a call from Darci Telling me Richard the regional manager (whom I tried to contact myself) contacted her and said we were not going to be getting a refund on any payments we made to Crown Point. And I was told «The apartment is still going to be ready for us to move in on the 9^th and since our deposit and application fee are non– refundable are we taking it or not?» «If we don’t take it, it is going to cost a lot more to fight for a refund than take the apartment but that is our choice.»
The unprofessional-​ism Darci displayed to me where I was constantly interrupted, given attitude, yelled at then cut short with an ultimatum on still taking the apartment has shown us that we definitely do not want to do business with Crown Point. The phone call was just intended as a last effort to get more money out of us that was very apparent when I was told, «If we don’t take it, it is going to cost a lot more to fight for a refund than take the apartment

I am beyond greatful that I found a place to live in Danbury, CT. Going from Yonkers, NY to this is definitely a step up and I believe this is better than any crack den and bug infested home. Yea you might be able to hear everything through these walls for the most part becuase they were not insulated corretly, but nothing beats the people here and the prices when compared to nyc. It all depends on what you can handle, cant handle it? Leave!!! I am happy I have found a place to call home. If you live here then you should be happy too unless you just suck then I understand.

For the amount of money that you pay to live here, you’d think the would have built it a lot nicer. Now don’t get me wrong, the whole nature theme works and is super pretty, but when I’m trying to fall asleep and I can literally hear every single thing the upstairs and neighbors next door do (down to a fart), it’s pretty irritating. The neighbors upstairs are constantly hammering things and it goes on until 2−3AM at times and the kitchen next door is connected to the babies bedroom and they slam every pot, pan and utensil you can think of. I could write novels on the crystal clear conversations I hear all these neighbors having, it’s awful. Just know that looks can be deceiving. I’d much rather sit in the traffic to get further along to a much quieter and, cheaper and better maintained apartment!

Absolute horrible HORRIBLE management team EVER! COMPLETELY disorganized and non communicative. Been there for 2 VERY unhappy months, regret signing a 17mth lease. Gave security deposit and one months rent, when I went to pay the second month there was a huge balance and went I went to office they had «lost » a check. So I had to pay 2 months. Then was hit with an eviction notice to make matters worst, over non payment «which I did pay» and I also moved my mother in law into the same complex as a referral which I also regret. Now I’m facing an eviction for no reason and after numerous calls and emails I’m getting no response. They are the worst, not to mention the different rent amount you pay each month !! I wouldn’t recommend at all, this place is a horror story ! They are inconsistant and irresponsible. Beware! Don’t let the amenities fool you !!

At first the apartments seem nice, new and clean which is why we moved in at first. There some nice amenities as well. The price for these apartments are probably the highest in the area and it first it seemed worth it… DO NOT RENT HERE!!!
First off, you pay all of this extra money for amenities, maintenance and etc. but no matter how many times you call they never fill up the BBQ gas (which you are paying for) or come out to help with issues with your apartment.
Next the customer service, the people who work at the front office are rude, entitled and just don’t care about the tenants. They change things and rules without even telling or giving fair warning to the affected tenants and then WE get punished! My neighbor came home one day to find her garage parking spot to be taken up with gated lockers (which are now charging $ 75 a month to use) and they didn’t even tell her that they were putting them there. When she called the office to ask what was going on they yelled at HER!!! Insane.
Another example is when there was an issue with a bunch of buildings water turning brown and unsafe to drink/​shower etc. It happened early on a Friday and they didn’t even communicate anything to the tenants about that water and what was going on and just left for the weekend. But what disturbed me off the most is that they instructed the after hours answering service to not answer questions about the water. We are living people who pay a lot of money to live there, If the water was poisonous in some way there would have been many deaths, and I really wish I was joking. I followed up Monday morning about this issue and just got ATTITUDE from the main lady there. Giving her tenant attitude about not having drinking water for the weekend? Dangerous.
Even after all of this I have held my breath until last night/​today. Backing up, this past summer my whole buildings fire alarm when off at 4am during the work week which was terrible because it is so loud that you cant even stay in your room even if you want to, defining, and I am use to loud concerts, cars and motorcycles. By the time the fire dept. came it was time to get up for work. The office said they were fixing the prob so it would never happen again. Well they didn’t and last night it went off a total of 4 times from 2 am until I had to get up to go to work at 7am. Every time having to go out side in the freezing cold and wait for the fire dept. I have been up since 2am this morning on a MONDAY! The firemen said that just routine maintenance would have avoided this. Just plain reckless.
I have never written a post like this ever before, but I would feel terrible if anyone rents a place there and does not know what they are getting into. The people who run this place have absolutely ruined it. Lazy, rude and just apathetic. Many people have left because if it and I am next, I have had it!!!

PLEASE LISTEN! New mgt company is jacking up the prices. Garage fee going up, new BS «amenities» fee, rent pricing increase etc. In addition YOU CAN HEAR EVERY SINGLE FOOTSTEP, CONVERSATION OF NEIGHBORS, NEIGHBORS PEEING, NEIGHBORS HAVING SEX, SNORING, etc. in these apartments!!! I wanted to f’n kill the foreigners living above me. ALL NIGHT AND DAY running around above me. I honestly didn’t sleep for months! There is NO CONCRETE between the floors. It’s like having a piece of drywall between floors. Then, they have the bedrooms separated by a THIN wall between apartments, and then in my family room, that wall connects to the other neighbors bedroom. So, they are constantly complaining about the TV, music etc. Its a nightmare! For the $, look to rent a condo or find an apt building with concrete between the floors. The construction here is SH*T!!! I don’t believe it can be up to code. It’s like there’s no point in having walls — you can hear EVERYTHING! I’m happily officially moving out!!!

I love this place and I highly recommend Crown Point to all of my coworkers that are relocating to the area. When I was looking to relocate for my company, I was half a globe away in Singapore. I remember reaching out to the team at Crown Point and being overly impressed with their professionalism and responsiveness.
Anyone that has lived outside of the NY/​CT area will understand what I say when I tell you that Crown Point truly is luxury apartment living. As a single female, I always felt at home here. The management team is exceptional, the apartment is quiet and secure, and the apartment finishes are top notch for the area. In addition, being on exit 1 in Danbury makes the commute to the NY and CT areas a dream while also providing easy access to the mall and the wonderful restaurants on Mill Plain road.