T-Mobile

came into the store to get help with a phone i purchased and wasn’t able to get the help i needed to get my phone. instead i was pushed to buy a new phone so i gave in. then buying the phone they had so many hoops to go through. from more money than quoted and that was fine up until them keeping me in the store over a hour just to say its nearing closing and they recommend me come back another day. moe the manager is normally a pretty nice guy but his team let me down

I usually don’t write reviews this time I feel the need too! I would like to give them no stars if I could i waited about 20 – 25 minutes just to have a question answered, which by the way it was never answered I ended up leaving I was so annoyed waiting for assistance. No one greeted no one showed any type customer service. I’ve been with T-​Mobile 2 years DO NOT go here! So disappointed in this store! My father went through the same experience yesterday it’s f*kn ridiculous!

Unfortunately this place has the nicest people working but the worst train the people working… can I even perform the most the simplest tasks of looking of usage history or phone upgrade information is as if they don’t even know what they’re doing besides sending up a new people is this the new trend for tmobile service?
However I must to say they were so nice I feel bad even asking anymore question just decided I would just call the 800 number on my own

Asia Webb has no respect for people with disabilities.
It took her one hour and 30 minutes to just let me use my unlock phone.
Asia told a coworker of hers that she check if the phone is stolen.

I was a T-​Mobile customer for 13 years, first pay as you go and for a number of years I purchased their 1000 minute plans and minutes didn’t die at the end of a year. I purchased a few phones and hot spots over the years, with all ending badly. I purchased a windows mobile phone that had so little memory I couldn’t go to 3 websites consecutively because there was not enough phone memory to keep it in cache. I once purchased a nexus phone that was not able to download my Gmail contacts database, falling about 700 entries short. After spending 2 hours in the store, I left without the phone and was notified that although the phone didn’t function properly to get a refund or to cancel the deal, I had to pay a $ 100 restocking fee. It was once rip off after another and it seems as thought their secondary business is to fraudulently bill customers. In 2013 I purchased a mobile hot spot device that did not work in my area. I paid cash for this item and when I took it back to the store I belieive the new model they gave me was not swapped out but put on a two year contract. I
had the same problem with this device, it did not work in my area even though the coverage map showed blanket coverage everywhere. Shortly after getting another defective device I took it back, cancelled my account and was told that I had to cancel this account at the end of the billing cycle. At the end of the month I closed my account or thought I had, until march of this year when I happened to see that this closed account, or so I thought, being billed every month, as I checked for the last 2 years. when I called t-​mobile they said they didn’t keep account records after 90 days and, then I discovered that none of their departments were connected in any way. The only reason they stopped billing me was that the credit card I had on file had rolled over and they didn’t have the new expiration date. I filed a complaint with my credit card company, still not resolved, but they said they were going to send it to collection and I received a closing statement bill on 4÷28÷15 of $ 98, on 4÷30÷15 yet another bill with a closing balance of $ 120, and then again a week later, I was advised that their inability to bill the new bogus charges to my credit card increased the closing bill to $ 152, and they wouldn’t take a credit card to pay it off to be done with them and told me I had to pay off the final amount with cash at the store. I went down to buy them out of my life and after doing some research that they have lost a slew of class action lawsuits for illegal billing, they ultimately explained that even though I had closed my account, I hadn’t terminated my supposed aggreement with them to bill me every month for a service, that I never had, didn’t use and I am warning anyone who reads this to beware for this is truly an evil company dedicated to use any means at their disposal to rip everyone off. I have only documented the main claims and this is only
a partial list of their transgressions.
Let the buyer beware, stay away, stay away. As a point of refererence, dealing with them is a nightmare.

Not happy with the service today! Almost no service! I am going to travel out of country and trying to unlock my iPhone 6 plus and use my service there. The staff was doing her own thing. Told me I have to call 611 myself because she does not know anything about it! Come on! I am not sure if she is new to the cell phone industry?! She did not even want to bother that at all! Lack of knowledge and customer service!!!

came in paid for 2 phones and opened 2 lines. Everything was fine and went smoothing. I did not take any additional options, and when they told me that insurance was part of my plan and that if I did not want it I could cancel it next month. I told him that I did not want the insurance on the phones. Everything else was fine. 6 days later today I get my first bill. I look at it and guess what, I bought insurance for both phones. Blatant lies. I work in sales, and lying to customers never works to your favor especially with social media nowadays. Also I enjoyed my T-​Mobile service and speeds so much that I was actually going to add 2 more lines to my phone, and my brothers contract was also coming to an end and he was gonna go to T-​Mobile to open 6 lines for his family. Guess what, they will not come to you.

mr. sean gave me an excellent service but kinda messed my account but its okay. i understand his situation on being a trainee keep it up bro.

Walked in, no one greeted.
Waited about 10 mins NO ONE APPROACHED
3 people works there, 2 people helping customers, 1 person didn’t bother
TERRIBLE CUSTOMER SERVICE!!!

This T-​Mobile store is the best. Employees are friendly especially Daniel. He helped me with getting my phone and my mom’s too. He went above and beyond helping us. He helped my mom make the choice between the IPhone 6 and the IPhone 6 Plus. Thanks to Daniel. Store is nicely renovated. There’s minimal accessories but they have the necessities. Best store!

I was ready from an upgrade with att and thought it would be nice to compare features with tmobile. I asked this lady to bear with me because I’m not that technical. I’m OK if u talk to me like I’m a 2 year old if the purpose is to explain, but don’t treat me like one. Thanks for being condescending and unprofessional Bianca. You need to go back to customer service 101. I’m in sales too, and that attitude will ensure that you’re going to be at the bottom rung of the corporate ladder for years to come.

Only reason I’m not giving a 1 star is because they have a good selection of equipment. Prior to signing up and when I signed up we went over the plan/​phone charges and the main reason I switched to tmobile was that they said you can switch phones every 6 months if you want. I was sold and went for it. When the sales rep told me this is my total monthly bill I was like awesome, great price and service. second bill I find out that if you want that program to switch every 6 months you have to pay extra each month.
Call the store and the sales lady straight up lied about this and their manager isn’t ever around to talk, their assistant manager was useless. I’d recommend a different store if you are switching to tmobile

Shitty customer service, I wanted to pay my monthly payment and they kept me waiting with no help for more than 10 minutes I don’t know what they were doing and they wasn’t busy at all, if there was negative stars I could give them

I hate going into phone stores; they’re usually rude, obnoxious and obviously in it for the sale.
But this store is so different. The staff are attentive and really listen to your needs and concerns before anything else.
I’ve had a few encounters with the manager (Ledrich) and I really think that this store shines because of his leadership and genuine sincerity.
Thanks so much for your dedication and hard work!
I switched from Verizon and haven’t looked back since.

First of all I would like to state that I love being with T-​Mobile, they give me great coverage and a great price.
The bad review is purely for the store itself. I bought my husband a new phone from here and added him onto my plan. Since we were getting him a new phone (and it was a birthday present) We splashed out a little more for a nice case to protect the phone. specifically the Incipio Watson Wallet case retailing at $ 50 from this store. Considering its price we thought it would be a good one. However after 2 days there were cracks in both top corners of the phone (my husband does not drop his phone and unlike me is not rough with it either) so there is no reason for it to have started cracking/​chipping. We went back to the store (admittedly it took us a week or so to get back there) and exchanged it for a new one. This one started doing the exact same thing after 2 days. We took it back but this time we were told we could not exchange it or get a new one.
The woman we were speaking to said that since we already got a new one and it had been over 2 weeks they were not allowed to give us a new one, she followed by saying that she had never heard of ANY ONE else having issues with this case (so clearly it was us). I tried to explain that we paid $ 50 for a case that has broken TWICE and clearly defective.
This is were this T-​Mobile store earned its 2 star rating: Arnold was the guy who originally sold us the phone. He came over and said he would see what he could do.
He explained to his manager who we disgustingly heard say «If they broke a TV would you give them a new TV?» (1. who promoted this incompetent and unprofessional being to store manager and 2. who blames the customers when the customers are stood in front of you, moron!)
Arnold proceeded to ignore his manager and gave us a new case anyway. (which cracked AGAIN within days)
I also researched the case and every review for it on Target and Amazon which all said that they also experienced cracking in the top two corners of the case. Funny how T-​Mobile had NEVER heard of that.
Will never buy anything from this store again, very unprofessional and horrible customer service.
Thank you Arnold you are the sole reason that this store is getting even 1 star.

These Guys are awesome and attentive to customers regardless of being short handed sometimes
Now about the idiots writing bad reviews about a petty $ 20 SIMM card stop being a rude free loader. Shit costs money and I found out store has to charge you. If it bothers you that you paid the $ 20 call 611 and executive customer service will gladly refund you the $ 20. It’s amazing how people wrote bad reviews about petty nonsense.
I waited in line for 20 minutes they always kept eye contact and they also assured me they were trying to finish with the customer so they can help me. And me being in customer service my self at a huge dealership can relate.
Thanks guys

Awesome, informed, no-​pressure service from the store manager.
I was wary of stepping into this mall mobile phone store and getting pounced on by commission-​hungry pink-​shirted salesfolk. Instead, I ended up having a great, honest, high-​information chat about switching from AT&T to T-​mo. (We discussed new tower construction, 3G frequencies, corporate mergers… cabbages and kings). I left the store with a $ 10 prepaid SIM so I could test out the service before switching.
Craigslist iphone unlock worked for $ 15, coverage with my iPhone is great at home and office, so I am making the leap and looking forward to the extra $ 100 in my pocket every month! Thanks T-​Mo.

Talk about scumbags.
I talked to a rep over the phone (611) about activating a new SIM card for an existing phone number we have, and he told me I can walk into any T-​Mobile store and they’ll be more than glad to do it for me for free.
This store tried to charge me $ 20 for it.
I walked outside, and went to a T-​Mobile kiosk in the mall instead. Guess what? They did it for free.
So, don’t bother going to the actual store in the mall if you need a new SIM card. Go to the kiosk. They’ll do it for free, unlike these crooks.

This review is long overdue!!!
There must have been a management change because this store is very service oriented now, compared to before when I first came into this store a year ago. I have to say that I was ready to close my account here after 5 years with this company had it not been for the service I received from Cishanie. I now feel my business and loyalty is valued by T Mobile. I would recommend this T Mobile store to anyone.
Thank you so much!

Came here to test the T-​Mobile 4G network. Walked around the store and found 2 working phones. The whole store has a bunch of phones on display, about 2 dozen of all their current models.
Only 2 of the phones actually work. One was running on the Android network and the 2^nd running on the Win Mobile. What the hell? What if someone is playing with that phone and someone else wants to see how the network is?