Serramonte Pet Shop

This is a horrible place.
I come in for a female guinea pig, and they integrated me like I was an abuser and not a customer.
they act like they know about their pets yet they put their bunnies on wire bottom floors. All of the cages are stacked, the animals are crowded.
Basically the young girls there are just repeating what they think is right, when really, they don’t know anything.
Dirty, horrible, uneducated pet shop.

Hello fellow Peninsula Residents! Let’s continue to boycott stores that sell pets and keep them OFF THE PENINSULA!
Please do not feed your need for instant gratification to purchase a dog! That is what created the puppy mills, and keep them in business. This store is no different.
THIS IS THE LAST PUPPY MILL CUSTOMER in the county. Every other one has learned the hard way that we are educated consumers and do NOT SUPPORT stores who sell pets. Let’s keep it up.
This place has changed names and moved to Pacifica calling themselves «Best Pets».
.btw:.If anyone knows of an organization willing to run a picketing campaign for retail stores in Northern California that sell puppies/​kittens please let me know!

This store has moved to Hickey Blvd. and now called Best Pets. They may have changed location and their name but they haven’t changed the attitude of their workers. Still doesn’t smile and help their customers. But what this lady did tops it off.
I stopped by the store without thinking of the time and I didn’t realize that they were closed already. There were no Open and Closed sign. So I approached the store to check it out and it turned out they were closed. I wasn’t going to insist for them to take me and I would have just walked away if indeed they were closed. This lady (not sure if she’s the owner) let me in and took care of my transaction. I merely suggested that they should have a big Open and Closed sign so people can see.
As I walked out the door, I hear her mocking me and said «put out a sign? there’s the store hours right there».
So, the store hours she’s talking about, was at the bottom corner of the window where anyone can easily pass by and miss. The sign was so small too that I barely saw it.
The point is if you’re going to make a rude comment about your customer, make sure they don’t hear you.

MOVED AND CHANGED THEIR NAME to: Best Pets
THEY STILL SELL PUPPY MILL DOGS! DO NOT BUY FROM THEM!
phone: (650) 359‑6789
email:
Address:
725 Hickey Blvd.
Fairmont Shopping Center
Pacifica, CA 94 044

Horrible.
When I was younger, I always begged my parents to take me to the pet shop. Heck, even now in my 20’s, I always pay a visit to the pet shop whenever I’m at Serramonte.
This place is tiny! They have birds in the front, fish to the left, bunnies, hamsters, reptiles, and sometimes kitties to the right and all the way in the back are the puppies. Every single animal looks sad or sick or a combination of both! The puppies are the worst though. stepping in their pee, looks like they haven’t been walked in weeks, and WAY overpriced. I wanted to buy this adorable yorkie, but at $ 1500, I don’t think so! Plus, these puppies are from the puppy mill. :(There have been times where I’ve encountered some nice employees, but I haven’t seen them since so you figure it out.
I guess the only reason why this place deserves at least one star is because about 5 years ago, I found a 2 week old kitten outside of my house in the bushes. We didn’t know what to do with it since my mom’s allergic to cats so we brought it to the pet store. I know what you’re thinking. «bad idea!» but no, one of the super sweet employee took the kitty and raised it as her own. She named her Annie!

Went back a couple weeks after this whole ordeal with the lethargic rabbit.
I spoke again with the owner who said I said some «nasty things» about their business. I said I only wrote the truth about what I saw. I asked him how that rabbit was doing and he said it was fine and was right there. I looked at the rabbit who seemed fat and healthy, but something about the coloring made me think it was not the same rabbit. I was however very happy it was not dead — until I realized it really was not the same rabbit. He tried to lie to me which really pissed me off. No wonder the investigation ended with «No merit.» This crooked owner pawned off another healthy rabbit for the lethargic one. AND GET THIS:
His employee who had no knowledge of what was going on said «What rabbit?» I said «There was a rabbit with more caramel color and one ear lopped with long hair a couple weeks ago.» and the employee said «Oh yea! I sold that one.»
I rarely have such strong negative feelings towards anyone. The owner disgusts me.

The guinea pig they sold me was so sick, he died 2÷24÷2012, 2 weeks after i purchased him. I immeadiately called the pet store and told them what had happened they were extremely rude and insensitive and did not even care that they are abusing animals.
DO NOT GO TO THIS STORE EVER!!!

What everyone says here is true.
The animals living conditions are terrible. Saw a dog eating his poop and making quiteeee the mess. The girls working cared more about reading her gossip magazine and chewing gum behind the counter while talking about someone getting fired to another co-​worker than to properly care and look after, «their» animals.
It’s just all about the money and not the animals with this store.

This store attaches customers by the live pets they have in the store. Their rabbits that they allow people to pet, to their window of dogs and lizards.
Their fishes are often sick. Their dogs come from a warehouse; research the kennel if you don’t believe me. And most of these rabbits end up being rescued by the SPCA later.

This place feels like they just try to make money.
I once bought a bunny from them, and when I bought also the cage, a little wooden house, all the supplies, then they are very happy to sell it to me.
But if I want to buy another bunny, they want to sell me a whole different set of cage and supplies. I told them I have 2.5 bathrooms at home, and I will convert 1 full bathroom that is 12 feet x 6 feet for the 2 bunnies, and they told me they still want me to buy the cage, or else they won’t sell me the bunny. They would say something like: maybe the bathroom is not suitable for the bunny — say if there is wooden cabinet, the bunny may nibble on the wood. On the other hand, if they sell you a cage, they may want you to buy a small wooden house which the bunny may nibble on anyway. I said even if I buy the cage, I may just let them both live in the bathroom, and the girl will say, «it is up to you, but we still want you to buy the cage.»
Also, sometimes they have «Buy a cage and get a free hamster» — so you can tell they care about selling the cage much more than caring about the animal — if people feel that they get the hamster for free, they may care less about it, so it is not a good idea to promote «free hamster».
I know if I didn’t buy the bunny, the extra bunnies they have will be put to death when they grow too old to be purchased. But they don’t care. They would rather let them die instead of letting them go to a home (without a cage purchase)

PLEASE DO NOT SUPPORT THIS BUSINESS!
As a child, my parents would take me to Serramonte Pet Shop every weekend because it was the only thing that put a smile on my face (other than a bag from Sanrio but this was free) seeing all the cuddly and cute bunnies, kittens, and puppies. Fast forward 126 348 748 273 years later, I still visit Serramonte Pet Shop from time to time to take a gander at the animals but instead of leaving with a smile, I leave with a tear in my eye and with an aching heart.
On one of my most recent visits, I saw balding bunnies with skin rashes, only to be told by an 16-​year old employee, «Ohh, it’s like that.» Wow, Dougie Howser is in the house! In all seriousness, the BIGGEST problem I have are with the puppies. All the puppies ALWAYS look so sad and/​or sickly with dingleberries hanging on their ass and wearing self-​made yellow boots from rolling around in their pee-​soaked wee wee pad all day. Also, I can’t imagine it being comfortable having to sleep and walk around on wire bars all day. Poor things.
The puppies not to mention the other animals that they sell are outrageously overpriced. $ 2, 000 for a «Maltipoo» which is essentially a mutt??? $ 1,000 for a Persian Kitten??? By ripping people off, this is HOW Serramonte Pet Shop manages to stay in business all these years.
If people were properly informed and educated, they would NOT support Serramonte Pet Shop by purchasing their puppies and other animals.
On Serramonte Pet Shop’s website (
), it states their puppies are purchased from Brule Creek Kennel in Iowa, «a Class B Kennel, a licensed broker kennel purchasing puppies from professional licensed breeders in their area.»
THINGS YOU SHOULD KNOW
1. Reputable breeders would NEVER EVER sell their puppies to pet stores. They care about their puppies too much and want to interview potential buyers first to ensure they go to a loving home. (Would you hire a babysitter without interviewing them first? Same thing applies.)
**MUST READ ARTICLE**
2. Iowa is one of the BIGGEST puppy mill states in the U.S. (Missouri, Nebraska, Kansas, Arkansas, Oklahoma and Pennsylvania are the other puppy mill states.)
3. Brule Creek Kennel in Iowa is listed in a website that lists puppy mills:
To the owners of Serramonte Pet Shop, SHAME ON YOU for covering the fact that your puppies come from a puppy mill and SHAME ON YOU for keeping your animals in inhumane and filthy living conditions.
If you’re a potential pet owner, I urge you to take the time to do your homework before purchasing a pet and/​or kindly consider adopting one from your local animal shelter. I know how difficult it is not to be swayed by those big puppy eyes pleading for someone to take them home, but you’re only supporting a shady business whose sole purpose is to rob you of your hard earned $$$$.

It’s fun to look at all the little animals they have there ranging from the rabbits, the birds, rats, hamsters, and the puppies. However, look closer at what’s really in front of you.
As much as I enjoy animals, I dislike the brutality and ignorance I see. Sure they may seem lucky to have homes and places to sleep but they all walk or lay on metal wiring where I’m sure it would be painful to walk or live on for a while. Odds are these creatures never get out unless purchased. How’s it feel to live in your own bathroom/​house at the same time all because it makes the workers job easier? Plus they put a hefty price tag on the puppies considering they are making them at their own will to bring in profit.
Poor doggies and animals, most of the doomed to suffer.

Please don’t buy a rabbit here, there are lots of great rescues and shelters all around the Bay Area where you can find spayed/​neutered rabbits who need loving homes.
Today on craigslist I saw someone rehoming their 4 month old rabbit that they bought from Serramonte Pet Shop for their daughter, who «doesn’t have time for her anymore.» This pet store is selling rabbits who are not spayed/​neutered, with little educational materials or adoption counseling, and many quickly become unwanted when they hit puberty just a couple months later. These rabbits are ending up in craigslist and in the animal shelters.
The rabbits at Serramonte Pet Shop are crammed into a tiny enclosure. Rabbits need space to run and jump.
Please, don’t buy a rabbit here.

This pet store receives one star for me because they are inhumane by selling dogs. All dogs that are sold in pet stores come from puppy mills.
The dogs I see here look really sad, they are all caged up and don’t get the proper socialization that is needed during their age, which may cause behavioral problems in the future. It’s also sad when dogs have been there for several months and yet no one wants to buy them… it’s just very sad in general.
These dogs may look really cute, but that are very unhealthy and come with an array of health problems. I know that you may have your reasons for wanting to buy from a pet store, but if you really cared about dogs… then you wouldn’t support the puppy mill business — it’s inhumane.
I know that many of you may think «Well, someone has got to save these puppies» But, every time you buy a dog from a pet store — you support puppy mills. It’s an uncomfortable thing to think about, but… supporting puppy mills is wrong.
The lives that dogs live in puppy mills are very inhumane, when considering adding a new member of your family, consider adoption or buying from a reputable breeder.

OK so this is my first review and of course I’m going to write about a pet shop. Well, it’s pretty small for a pet store but I can’t really complain about it’s location since it’s been at Serramonte for a really long time. Since it is at the mall, there is a lot of people going in and out just to check out the puppies and pet the bunnies — pretty crowded at times. & I feel really bad for all the animals since they’re all bunched up together. I bought one of my hamsters here recently and it was a great deal — buy a cage, bedding, and food for a hamster and you pretty much get the hamster free. Here’s where they really get you — the deal is only for their «Teddy Bear hamsters» (male only) and I’m guessing it’s that they’re over populated? Probably. So, I picked the cage I wanted to buy, based it on a reasonable price and the employee said that it was «too small» and told me to choose another cage. The smart thing to do would have been to walk away and go to another pet store but I was really excited on just getting a hamster so I looked for a bigger cage. I asked her how old the little cutie was and she said «about 2 months.» That’s pretty old already if you ask me. No wonder they’re giving them away for free! Still excited, I totally blanked out and paid for everything. It came to be around $ 70. I know, expensive.
My point here is that store is just OK, you’re better off going to Petsmart where they have better empolyees w/​better knowledge of their animals and the same materials (food, cage, bedding) for better prices.

Burle Creek Kennels License #46-​B-​033 supplies the puppies they sell in at the Serramonte Pet Shop at the Daly City Serramonte Mall. This puppy mill is located in Iowa and sells puppies all over the Mid West and West Coast, it is literally a puppy factory.
These dogs have genetic problems and a sickly, they may look cute and healthy right now in the store, they are puppies but in a few years the dog you fall in love with is dying.
Why do pet stores like this still exist! Please get a pure breed dog from an AKC reputable breeder or even better get a rescue dog. If the Serramonte Pet Shop stopped selling dogs and rabbits I would shop here, but until then– I don’t support Serramonte Pet Shop! CLOSE IT DOWN.
More about puppy mills:
I am contacting my local Humane Society and filing a compliant and I suggest you do the same if you see any mistreatment at Serramonte Pet Store.
San Mateo County Animal Services:
Today I saw a baby Boston Terrier shivering with little or no fur and no blanket in the metal cage at Serramonte Pet Shop. I asked the teenaged clerk to give the dog a blanket, the cages were dirty. The dog kept sneezing and its eyes were rolling back in its head. It smells like death in this pet store. I then saw a family with kids buy the same dog, it was a $ 900.00 puppy that may not live more then a few months. So depressing.

So, my gf Audrey and I decided on a whim to get a bunny for my roommate Quinn for her birthday. We had seen buns at Serramonte…
1^st of all, WHY do they have dogs? You’d have to be retarded to buy a dog from here. OR filthy rich, so you could buy all the puppies, take them to a vet and then adopt them out. How is it legal to have pups in a mall pet store?
So the buns are in a little glass tank, all smashed together, trying to keep themselves away from hundreds of grubby hands reaching for them. We selected a «female mini lop» (and named her Maude) and also bought the entire bun kit with it. (Cage, food, litter, water bottle…) They sent us home with a piece of paper detailing the ins and outs of our new buns diet.
Not included in this piece of paper or the kit was how important it is to give your bunny hay… it makes up 75% of their diet. We didn’t feed Maude hay for about 2 months after we got her, so she never got used to it, and to this day refuses to eat it.
So after we had the bun about 2 months, we took her to the vet because she was sneezing and had a runny nose. The vet said that the cold was easily treatable, and then also said «Maude has testicles, would you like to see them?» Uhh yeah. Maude’s a boy. And not a mini lop, because he was about 5 and a half lbs at the time, and minis only get to about 3 lbs.
Don’t get me wrong, we love Maude. He is the sweetest, most adorable god damn bun and I think he was dropped from bunny heaven. I thought we were doing a good thing by «saving» him from a gnarly pet store, but we shouldn’t have given them any money in the first place to continue what they are doing. Who the fuck knows where he came from, and if the buns that had his sweet fuzzy ass are just kept around solely for breeding.
So please, save a bun… don’t buy one from Serramonte. Or a dog or a cat or a hamster. Go to the SPCA. Or…
Thanks.

DO NOT BUY YOUR PETS FROM HERE!!!:
Just euthanized my cute pet rabbit I bought NINE months ago. The sickness she had came from her mother or the liter. Set me back $ 700 and broken hearts…

The puppies and kittens may be cute here but none of them (from what I’ve seen) are healthy. I’ve actually been there when someone came back to complain about the sick puppy they purchased a while back. Even worse? A friend of mine noticed a dead hamster in one of the hamster cages. NO ONE noticed it until she said something. GROSS!!!
The fishtanks are WAY over crowded and often you see at dead or dying fish floating on the top of the tank.
I feel really bad for the puppies that are there. In my opinion that place should get shut down and those puppies and kittens should be rescued.
I would NOT recommend anyone to go there to purchase an animal or supplies.

DO NOT BUY FROM THIS TERRIBLE PET STORE EVER!!! I made the biggest mistake with buying my shih tzu puppy from this place and she is very very sick. The first night we got her, she got diarrehea and now two weeks after she has pnemonia. We have spent over $ 1000 in vet bills because of this. When I called the pet store owner to let him know my pup was sick he said to bring the pup to him and he will force feed it doggy food. No way was I going to bring my pup back to someone who obviously does not care about animais.
Let’s get this place shut down. Don’t support them in any way. I have learned a very hard lesson by buying my pup but will now be a animal rights advocate because of all I’ve learned these past few months regarding pet store animals.
Don’t make the same mistake I’ve made. DONT EVER BUY from them! they get their puppies from puppy mills and most of their puppies are not healthy.
***Update 5÷7÷2008 — my puppy is doing much better but we spent thousands of dollars to save her. Don’t buy from puppies from pet stores. I’ve learned a very hard lesson but know that in the future that any puppy I adopt will be a rescue pup***
BTW — there is a puppy lemon law in the state of CA that states if you buy a SICK puppy that you are to receive 150% of the purchase price back which I used to pay back for my dogs medical bills.
Never Buy a dog or any living thing from here. This place NEEDS to shut down. Sick.