Serra Yellow Cab

The ride over to where I was going was good the driver was nice! The operator however was so rude! I know it’s a Saturday night, if you didn’t want to work STAY HOME! DON’T BE A BI@#“H! OVER THE PHONE! I try not to go to über coz I’m old school… wow she is rude!

Serra Yellow Cab this afternoon almost caused a major accident. Around noon time, this Serra Yellow #32 entering from Serramonte (Daly City) going south bound on 280. Somewhat busy, he forced his way into the lane without consideration for other drivers. i was right behind him and he nearly hit a car. When the other driver just gently tap his horn telling the taxi that he is right next to him, the Serra Cab driver just pushed hard into the lane and hit is brakes hard almost causing the car behind him to rear end him.
This is the holidays season. If you have a «chip» on your shoulder and just in a bad mood, please stay off the road. Being so obnoxious is not a very good driving attitude. Have a bit of common courtesy and share the road.
Serra Yellow Cab, if you are reading this, Please admonish your driver and tell him/​her to treat customer with respect. Without customers there is NO business operation. Without a business to cater to the public, you may not have a company to employ You.
Serra Yellow Cab #32. Please stop your ROAD RAGE. NOW

I ordered a cab about a month ago to take us (3 guys) about a mile up mission st. When he pulled over across the street from our destination.. I opened the door (rear passenger side) started getting out when suddenly he decided to make a U turn! I was half way out of the cab. He knocked me down on the curve and his back tire «thumped» over the back of my heal and ankle. I don’t know how he didn’t brake it. With the rear door swung open and me not in the cab… he pulled over again across the street «again“waiting to get paid and tipped. When I hopped on over (from across the street) to him and told him he just ran me over he just looked at me surprised. I’ll never ever… EVER… use them again. the guy was an older middle eastern man obviously had a hearing problem or a comprehension problem. But he should not be behind the wheel. And I will not be in that cab again.

They were awesome! I scheduled an early morning pickup to the airport and the woman I spoke with was extremely friendly. They were at my house at 5am on the dot and gave me a friendly call to come outside. Great customer service!

The customer service was excellent when I had called, the dispatcher was very friendly over the phone. I feel like their business is professional, by having a van for wheel chair access I feel like they are serving the community, which is not available with all other cab companies. Always on time. We should all support Serra cab, for the service that they offer

I called Serra cab and dispatch says «Five to Ten Minutes»… Fifteen minutes later a cab shows up. As the driver was getting out of the car, I asked if he was here to pick me up. He says no, but thankfully he gave me a ride. If you’re in Daly City, South City or SFO, call South San Francisco Yellow Cab instead. Especially if you have time constraints.

We called Serra Yellow cab for a ride from the Ingleside neighborhood of San Francisco to take us to the airport. Our driver (didn’t catch her name, unfortunately) was prompt, extremely friendly, and very helpful. We have used this company before, as well, and always had good experiences. I would definitely recommend them if you are in Daly City or the neighborhoods of San Francisco that are relatively near Daly City.

Aggressive, dangerous, angry driver. Never will I book a ride with this company. AKA

I’ve been using this cab company for a while until today. Most unfiendly cab experience.
I only ask this driver, which I didn’t get his name but the number, which its cab 10 (around 7:30 from Colma Bart) if they accept card (just in case) and he just said «where you going.»
I said my destination and he just drove fast that made me have an unpleasant drive to my destination.
After I arrive my destination he was really pushy and rude to have me give my debit card so he can swipe and kick me out without me tipping him.
I know your expecting cash but I dont, only my card.
And I know the sign said no smoking, but it smells like cigarette inside the cab, come on!
So far, I better call the cab service next time if i need a reliable driver instead of relay on a cab that is waiting on any public destination.

Clean car and friendly driver. Highly recommended (if you are retired and have a lot of spare time to waste). But if you have a flight to catch, or an important meeting to attend, you might want to consider walking to save time.
Our flight was at 9:30. We live 15 minutes from the airport. I called Serra Cab at 7:40 AM and asked to have a cab at the house at 8:05 AM.
8:05 AM: no cab. 8:15 AM: no cab. 8:25 AM: No cab. I called the dispatcher and she says «The driver is 5 blocks away». Assuming the cab will be there in a minute or so, my wife and I go out to the curb and wait.
8:35 AM: No cab. 8:40 AM: Cab shows up.
I had to give the driver directions to the airport (an alternative route to avoid the freeway which was extremely congested).
I asked the driver why she was late, since I called at 7:40 AM. She said was not dispatched until 8:10 AM.
Great service (if you are retired and have lots of spare time)

The dispatcher should have never under estimated the drivers pick up time. He quoted 10 mins so I waited for 20 mins before I called back, then he said only 6mins maximum so 30 mins later I called again, then the dispatcher had the nerve to say the driver was waiting outside. I called his BS and told him it was impossible because I have been waiting outside for 30mins.
SO…the driver shows up 40 mins late and he drove right past me so I had to walk down the street to chase him down.
NOW…for the driver, he was even worse because had to use to the GPS constantly so I gave him directions BUT he was glued to the GPS and was under all speed limit including driving 45mph on the freeway. Panic braking every time someone passed us as well.
Bottom line, I paid more money for this cab ride than any other carrier, ever. He must have started the meter before I actually got in the cab when he missed me and I had to chase him down.
As someone else suggested: Walk or take the bus before calling this company.

Be careful do not ride in this cab. I had a terrible experience with this cab. I thought it’s the end of me. March 24, 2015 around 5PM I decided to take a cab in Millbrae caltrain Station and I took the Cab #180. The driver is a Middle eastern man who barely speak English. I told him to take me to Southgate Ave. Daly City and take the El Camino route but he forced a different direction. Instead we took 101 going near airport, we even passed by Oyster Pt. Then we ended up SF in Cesar Chavez. Driver was very hardheaded never wanted to listened to me. He kept on saying «Daly City Daly City, I know, I know» I was freaking out. My phone died but I managed to txt my partner the cab company and cab id # and I told him cab driver was freaking me out. I told the driver I need his phone and he asked me to type my address there in the phone gps. I also called my partner using his phone and talked to him for a few mins but driver kept on asking he needs his phone back to check the address I put.
He still got lost after he got my address. He kept on taking different route and we got caught in a heavy traffic in a freeway my bill kept on going up. I asked if I can have his phone again and I need to call someone. I checked the gps its a different address we were heading towards Oakland. I was hopeless, scared and I called 911 using his phone and explained what happened and the lady I spoke to asked me where we are. I just mentioned the signs I was seeing and I also mentioned the driver might take me to Oakland and I think we were heading towards Bay Bridge. I also told the 911 operator if she could take my partner’s phone number I will give it to her in case something happened to me but operator said she would not take it and she will not call my partner. I didnt know how the hell 911 could help me in that kind situation. The driver exited going towards SF we ended up in 7^th st instead of going straight to the bay bridge. We passed Silver St, Cesar Chavez, Harrison and Bryant cab driver couldnt even drive properly and several times we almost got into an accident, when we were in Bryant I saw the SF Sheriffs office department. I spent my time talking to the operator until we got to the Sheriffs dep. I told the cab driver to just take me there. And I will just call my partner to pick me up. There was a cop who helped me because cab driver wants to hostage me because he was having hard time to use the card swiping machine. Cop said that I could just give and write my info to the driver so I can pay him back, he couldnt hostage me if he doesnt know how to use his machine and I had no cash that time, then finally he figured out how to use his card swiping machine. I explained to the cop what happened and he called my partner to pick me up in Bryant St. at the Sheriffs dept office. After 15 mins my partner arrived and I felt so safe and relieved although still a bit shocked. It was a terrible and scary experience. So please do not take any cab especially when you see those cab drivers Middle eastern who doesnt speak English well, stubborn, cant drive properly doesnt know the route. I’m still figuring out how the hell these people got driver’s license. And I think cab company likes to hire these people who are so stupid so that passengers fare will go up. Its business you know.

This generous cab company did something absolutely beautiful for me: Driver Mohammed drove my very ill and mentally unstable father about 200 miles from Palo Alto to the Chico area, during rush hour traffic, no less. Taliv, the dispatcher and I think owner, not only agreed to make this possible for me, but gave me a discount because of the crisis situation I was in with my father’s deteriorating state (not dangerous, just incoherent and very ill).
My dad had been in an ICU and very ill, very angry, and I am an only child. I was beyond my wits end, exhausted after 2 weeks of dealing with him, and this cab company showed me some much-​needed personal care and humanity. Taliv treated me like family, and offered to help in any way he could.
In the maze of taxi companies out there, please call Serra. You will be treated like you matter, and you will get where you need to go without issue.
THANK YOU, Taliv and Mohammed! You really saved me from the brink of despair, and you took such kind, gentle care of my ailing father. I will remember this always.

I asked to have a cab to pick me up from work at 8:30pm. Driver arrived at 8pm and then scolded me for being late when I got in the car. Then the driver did not know how to get to a well-​known spot, kept turning the wrong way and was focusing on texting instead of the road. I actually called a number for a different company but this is the one that showed up. Will probably just try über next time.

If you’re on a tight schedule, I suggest walking or taking the bus before calling this company.
I can’t complain about the drivers because they are efficient and speedy. I do have major concerns about their dispatcher (whoever the lady is who works on Sundays).
I called for a taxi to pick me up from home at 8am. At 8:30am I called the company asking where and how long it will take for my taxi to arrive. The same dispatcher who took my original call said it wasn’t sent out because it was «busy». I asked her to please expedite my call because I needed to be at BART before 9am. 25 minutes later my taxi finally arrives. The driver was polite and professional. I told him what happened and he said that he and about 6 other taxis were just sitting at Colma BART waiting for a call. He got me to the BART station in 5 minutes and apologized for the delay.
If I ever need a home pick up I’ll be using another company. If I’m at BART or Serramonte, I wouldn’t hesitate to use Serra Cab.
They seriously need to retrain some of their dispatchers because their organizational skills are seriously lacking.

Got a cab at the Daly City BART station. Fare came to $ 5.50. As I’m punching in a $ 3 tip to offset the credit-​card related fees that eat into the drivers’ margins he says: «Oh. Credit? Ten.»
Having heard this before and actually looking up the laws I just say «you can’t charge me an unposted rate.» He smiles and shrugs as if to say «ahhh, ya got me!» and rings it through for the proper amount.
BE WARNED: Daly City apparently is very poor at enforcement. If a driver EVER tries to bump the amount on the meter or charge you something other than what the meter says you should call the Daly City Police non-​emergency number — 650−991−8119 (Daly City doesn’t have a 311-​equivalent) RIGHT THEN AND THERE.
Refuse to pay any amount that isn’t part of their posted rates. If they don’t HAVE posted rates they’re ALREADY VIOLATING THE LAW.

I will never ride this cabs again. They are beyond rude and the drivers are fucking dicks not to mention the customer service at the office have a smart mouth. Save your self some time and go elsewhere. Horrible experiences with the cab drivers. The guy got mad because I didn’t tip him dued be on time and I’ll for sure tip you. And he charged me extra for waiting for me to get cash back.

I should’ve just taken Über.
My car wasn’t starting and I needed to get to work, so I called Serra Yellow Cab and they quoted me 15 minutes for a taxi to get to my house. It was 2:45pm, so I expected that they were going to get to my house at around 3:00pm. At 3:00pm, I noticed that the taxi was nowhere in site, so I called Serra Yellow Cab and the man over the phone assured me that a taxi would be there in 5 minutes. 3:05pm and still no cab, so I decide to wait until 3:15pm when they finally arrived with a passenger in the front seat. It turns out that the driver brought his daughter along for the ride and I’m pretty sure he picked her up from school or some after school program because she had a backpack in tow. I work literally less than 5 miles away and my total was $ 20 not including tip. Never again!

Pros–
Easy to schedule a taxi.
Driver showed up promptly.
Dispatch called to let me know the cab was outside.
Driver helped with my ridiculously heavy bag.
Driver let me sit up front, because is like to hang my head outside the window and loll my tongue (just kidding – I get motion sickness, so front is ideal).
CONS–
Driver called me «beautiful» at least 3 times. Unwelcome sexual attention.
Driver knew I was NOT in a hurry. I mentioned this at least four times before we left. However, driver felt it was necessary to drive 70 in a 45 zone, and 50 in a 35. I know, because I checked.
Driver whipped around turns at all times and drove «slalom» style for the entire ride.
Driver attempted to PASS ANOTHER CAR ON THE RIGHT IN A MERGE LANE. Then became incensed at the other driver for – I’m not sure what. Maybe for not moving away or slamming on the brakes and freaking out? To his credit, the other driver did neither of those things.
Driver asked me twice which airline I was going to, and was told twice… then missed it and had to drive around the terminal a second time. Said he would «do me a favor» and not charge for that extra time.
I’m very grateful that my daughter wasn’t with me, or anyone else I care about. I was very grateful to finally arrive at the airport unharmed, and not suffering from motion sickness (I got really smart and took scopolamine prior to leaving the house). I’m very grateful that when the driver darted across four lanes of traffic, we weren’t hit and I wasn’t killed.
So, I guess all-​in-​all, it really could have been much, much worse, but I will still never, ever use Serra again. Unless I’m drugged, blindfolded, kidnapped and have absolutely no choice in the matter.

My car wouldn’t start this morning and I needed to get to school ASAP because of my midterm. I only had 30 minutes and decided to call them. The lady on the phone was very nice and said a taxi would be there in 10 mins! The taxi guy got me to school just in time. Really great service and will use again.
Other pros: They take debit/​credit!
Cons: Their cabs look a little worn down — at least the one I was in. But not a really big deal.