San Mateo Credit Union

I only use their ATM because I have SchoolsFirst Credit Union that’s only based in Orange County. So I am glad I found a credit union close by for me to deposit and withdrawal cash without being taxed a few dollars from other non-​credit union banks!
I LOVE CREDIT UNIONS!

Rude and unfortunately overly arrogant I don’t understand the arrogance when you’re working at a credit union. If you’re looking for an auto loan Holy is a complete joke. I’ve gotten a loan from them and they’ve made SO many mistakes and of course try to place blame on the customer. Can’t wait to refinance elsewhere. Customer service is poor. Consistency is poor. Communication is unprofessional.

Out of all the banks, I appreciate & like this one so much because they get you in & out quick without bothering us about «opportunities». Plus when we do need help, they’re great at making it easier, faster, more understandable, & can get you on with life. They’ve helped me financially & if your looking for loan help for a car or house then go to Eddy Mar. SMCU gets you what you need & easy app/​online is efficient too.

San Mateo credit union. Westlake Mall. Next to Trader Joe’s. Convenient yes. Attentive staff always greet you with a smile in your surname.
Today came in and signed in and was ignored for about 5 to 10 minutes so I got up and I left because I could do my business some other time. My suggestion is to have a sign in board versus having to go up to the teller because lines to the teller are long. So a sign in board would be well worth it.

Banking with them for over 10 years and unhappy with them. I’m unhappy because of their 5 coin roll deposit limit

Shout out to eddy. Thank you for being quick, helpful, and reliable. 5 stars for your consistency.

Reseting their password is a pain! Plus when u call, u will be routed to a lot of voice prompts. When u finally talk to someone, they are rude!

This place sucks! Each employee has their own protocols and there is no uniformity to the way they conduct business. One month it’s sorry sir we can’t take a business check, next month they take my business Check no questions asked. One month they can’t take payment via credit card, debit only. Next time I use my credit card! Different reason every single time! «That’s our policy» they say, seems like a different policy every week.

I’ve been banking with SMCU for quite a few years now and I don’t think I could ever switch to another bank! They make everything very easy and don’t charge absurd fees for anything.
I recently decided to get an auto-​loan through them and they made it SO easy! They even had Holly a personal auto shopper look for cars for me, and she found the perfect one! They can even have the car delivered to you at your door.
I went in to the branch to finalize paperwork and Ben helped me with everything and even gave me a lot of good financial advice.
The personal/​friendly experience is really important and they do a very good job at it!

I became a customer many years ago (we won’t discuss how long) when I purchased my first car and was working on the peninsula. Fast forward a few years and once I was working in SF it wasn’t convenient and I left.
Now I can happily say I finally decided to bite the bullet and leave BofA and go back to the credit union since the Westlake branch makes them convenient once again. Opening up an account was easy online and I simply came in to sign a signature card. Service was friendly and efficient.
I look forward to banking here for a long time.

Good riddance, Bank of America.
You can keep your constant nickle and dime fees and shove it up your you know where. Even though you eventually retracted from the unpopular surcharge you were gonna charge your longtime customers, you tried to sneak in another surcharge and thought no one would notice.
Why haven’t we done this sooner?
Transferring our funds and creating a new account was such a breeze. Their tellers were friendly and eager to help you. I prefer these one-​on-​one and face-​to-​face interactions that don’t make you feel rushed and treated like the next number in line. They really take their time in ensuring that everything is correct and make you feel at ease. A genuine service with a smile always goes a long way.
Hours of operation are from 10:00 Hours — 18:00 Hours from Monday to Friday. 10:00 Hours — 15:00 Hours on Saturdays. Very convenient if you ask me. If you can’t make those hours, there’s an ATM machine right outside for your convenience.
There’s no free calendars or toasters for newbies, but there’s no hidden charges to worry about either.
Thank you, SMCU for helping me say F U to BofA.

I switched to SMCU because Bank of America was bleeding me and my family dry. Exorbitant ass fees!!! And we’ve been customers since before I was born but whatever. Anyways I LOVE the tellers here. So helpful. So friendly. So nice. They feel like family. Huge difference from BofA and probably every other big bank.
If you’re worried about availability of ATMs, they have a partnership with most CUs and 7-​Eleven. So you can withdraw/​deposit from those locations. Make the switch!
I did. I don’t regret it.

Was home loan shopping and decided to come here because I regularly stop at Trader Joe and Cost Plus. Came here before a year ago feeling very unwelcome, but decided to give them a second chance.
So after speaking to the loan agent and getting my paperwork together, I find out that they wanted $ 275.00 pre-​approval fee. After I head this I realized this isn’t a loan agency, it’s a loan shark.

Great service! So glad I came back to SMCU for my banking — I got sick of the BS from Chase! They really do care about you as a person and are interested in what is best for you. Service is quick and friendly! Hope they will open more locations in my area soon.

I have been a SMCU customer since 2003 and I can’t imagine banking anywhere else!
I really like doing my banking at the Daly City Branch out of all of the SMCU branches. One of the perks being that it is the newest one. The staff are extremely helpful and friendly. Their service is always prompt and with minimal waiting involved.
I had processed several loans through them and they have always made it seamless and painless. Their staff do operate on their company logo, «Where People Are Worth More Than Money».