Palace Auto Services

This will be my new go-​to auto service shop. Brought my uncles car in for an oil change. Was in and out within 20 minutes. They were really kinda and didn’t try to add on other services I did not need. Will return in two weeks with my other car.

Called in on Christmas Eve to see if they can get me in to check on my engine light and they were able to accommodate me on short notice!
My engine light has been on and off for about 3 weeks and YES I should have brought it in sooner but the owner I suppose helped me reset my engine light and asked what type of gas I used and I said COSTCO –_​_​_​_​_​– he said I might need to switch to a different type for now since he has experienced many cars having the same car problems using costco gas (my friend who knows a lot about cars told me that they don’t use additives to help upkeep your maintenance of your car in costco gas) and my service that day was FREE OF CHARGE! (He didn’t find anything else wrong with my car so if the light comes back on again he suggest I might have to change my sensors and something along those lines.
BUT SERVICE was fast, efficient, and the owner was awesome! Will def come back since for other services in the future :) #happycustomer

Oi the co-​owner is such an honest and good person. Since I moved here from Los Angeles, I Unilocaled for a mechanic and was so lucky to have met this shop. Excellent service, reasonable price and now he is even like a family to us!!!

I’m the type of girl that takes her car to any auto repair shop that is nearby, very rarely going to the same place twice. The dreaded Check Engine light came on a couple of weeks ago and I was going to take it to a place nearby. They said they could take a look at it, but would charge $ 90.00 for the consultation and then whatever extra to fix my car.
Well, «A» suggested I go to his auto repair shop because they’re awesome and they always do a good job. So last Tuesday, we drove over to Palace Auto Services and got there a little before 8:30am (they open at 8am). I backed my car into their shop and Jimmy plugged this little doohickey into my car, turned off the Check Engine light, popped the hood, checked everything out and told me that everything looks fine and it might just be a computer error. He told me to drive around and if the light came back on, to bring the car back.
It turned out I was due for an oil change, so I ended up leaving my car there to get my oil changed. I’m usually told that I have to use synthetic oil for my car, but Jimmy said that since I very rarely drive my car (33,000 in over 14.5 years), I could use regular oil without any problems. YES! You didn’t charge me for my Check Engine light and you’re suggesting I save even more money by not using synthetic oil? Whaaat?!?
We ended up coming back around 3:30pm and my car was ready and parked across the street and it only cost me less than $ 30.00. SCORE!
I agree with what everyone else says. They are extremely honest here. Almost to a fault. The only thing bad I would say is that it takes forever for me to get here from my house. It’s a looong drive to Cow Palace.

I found this place by chance as my car had over heated on the 101 fwy. I did a quick Unilocal search and called them at 8 am sharp! I told them what was going on and they told me to come in ASAP. When I got there, Oai and I went over what we believe had failed on the car which was the water pump and belt for the cooling system in my BMW. I had done some research beforehand and did know this was a common problem for my make and model of car. I had read in forums where people pay $ 1,200 to $ 2,000 for this service. I paid less than that and my car was done before I got out off of work. I couldn’t ask for better service then that…

Oai is a very nice guy. I brought my car in during the time they were busy. I told Oai I changed the brake pads and brake shoes for my car but I couldn’t bleed the air out. The brake pressure was loose. Oai told me it was danger to drive my car like that. Oai told me to wait and Oai got it fixed for me first and it took less than 15 minutes. It was amazing. Oai told me it gonna cost $ 65 when its done he charge me only $ 50.

I can’t speak highly enough of Rob, the owner of Palace Auto. Buying a used car can be a little nerve racking. First off he made it so easy– he had several cars waiting for me to drive based on the information I have him. Picked mine out, up front and honest negotiations were made, and away I went. Rob does a thorough inspection of all the cars he sells. A couple minor glitches came up that Rob was unaware of– radio wire was bent, side mirror needed looking at– and he immediately said «get it back to me» and fixed me up!!!
I hate buying brand new cars as they depreciate so quickly and buying used can be scary– but not if you purchase your car from Rob. Rob is someone you can trust to take good care of you. THRILLED with my new BMW. Seriously– this is where you buy if you want peace of mind!

This place is a gem and part of me wants to keep this amazing place a secret. But Oai’s (pronounced «Why») shop is one of the most honest, quality auto shops I’ve ever found in my life. IN MY LIFE. And the prices can’t be beat.
I come here every time I need my vehicles serviced for anything. Once I needed a part replaced on my car and came to Oai to get it fixed. It took about 15 minutes for him to replace the part and he could have easily and rightfully charged me for an hour or half an hour of labor (as many other shops do… they round up by the hour) but instead, he fixed it for free. I just paid for the part. Like other reviewers have said, RIDICULOUSLY HONEST!!!
I’m so thankful for all the guys at this place. Even though I want to keep this place a secret, I have to give them crazy props!

Jimmy deserves the highest honor! Where else could you find such an honest and capable mechanic? My family has been working with Jimmy for over 10 years. We would recommend him to anyone we know. Jimmy is the best, hands down!

I bring my 2006 chevrolet aveo there. They always provide me with excellent and professional service as well as great price that you can’t beat anywhere else around here. I was never being pushed by them to have any of the ob done on my car. They treat you like a king-​customer and your car can feel safe in their Palace.

Brought my 2007 BMW x3 here. They did a great job changing out my oil filter housing gaskets and were super affordable as well. So I also decided to have them change my oil as well just to get it done and give them a little more business. Thanks!!!

Since the reviews were great here on Unilocal and the shop is within a mile of my home, I gave them a call to schedule an oil change. They were able to get me in immediately. The wait was about 30 minutes (maybe even less) and the price was quite fair. The gentleman who processed my transaction, was pleasant to work with. He was also very observant and as an fyi made mention of my balding tires that should be addressed and swapped out asap. In addition, he also fixed my creaking driver’s side door as a «while you’re here, let me take care of this quick fix for you». I’ll definitely be checking in with this shop first for any upcoming auto repairs I may need. Great shop team. Honest. Highly recommended.

Ridiculously honest shop. I came here to have my brakes checked by Oai after hearing some faint squealing sounds while going up and down a few hills in the Bay Area.
About a half hour after arriving for my same-​day appointment, he came back and said everything looked fine and I had at least 3 months left before I had to replace the brake pads. As other reviewers have noted, they don’t charge you for bringing your car in (even if they don’t find anything wrong with it).
I ended up getting my brakes done nearly 3 months later so I can definitely attest to the reliability of his guesstimates.

I found my trusty, honest-​to-​goodness auto shop! My entire family comes here for all of our car needs.
I came here multiple times and was satisfied with all my services. I want to recall one incident which contributed to why I think this auto shop is trustworthy. I came in because my SRS light came on, and Jimmy told me there might be two causes:
1. my airbags need to be replace which will probably cost me about $ 1k
2. it’s some electrical glitch and can be fixed if he resets my SRS light
He told me it’s best to reset the light first and if it comes back on I’ll need to replace the airbags. I really appreciated how he told me all the possible causes and not just jump to the cause that will bring in money for him. Plus he didn’t charge me anything for bringing my car in to check (this other shop I went to charged me $ 25 to get my car checked for maybe 10 minutes).
Other times I’ve been here, I noticed Jimmy knows most of his customers at a first name bases — which is another thing I appreciate about this place.

In a word: Trustworthy
The work performed and the advice given are stellar
Have been going here for over 5 years — no complaints at all, plenty of compliments for this business
Oai and Jimmy are easy to work with — and they inspire confidence

The people here have no integrity. They will give false information and your car as long as it benefits them.

Wow!!! I live 400 miles away from this place or this would be my shop forever! I was given diagnosis and parts/​labor estimate ($ 140) really quickly, but since I can’t wait for part to arrive was instructed on how to best get home safely. No charge. Nicest people, saw interactions with other customers as well and was really impressed. I owe them something for their kindness and expertise. Wow.

When you need an honest, affordable mechanic this is the place to go! Not only is the mechanic’s name the same as mine (Jimmy) but he’s a really great mechanic that’s not trying to make you pay anything close to what a dealer would. Not saying that this auto shop is anywhere less skilled/​capable of a dealership. They provide the same result with way less the cost, and they don’t try to slap on more unnecessary repairs.
I used to always shop other mechanics but palace auto always seems to beat other shop’s prices. Highly recommend!

I’ve been going here to get my car repairs and maintenance done with Jimmy for the past 5 years. I highly recommend this place, they’re really good, fast, honest and reliable. They always take a look at my car and let me know how long I have before I absolutely have to change a part so that helped me out when I was a struggling college student with a part time job. One time I was having alternator problems, but before I went to an electrician to get it diagnosed I couldn’t figure out what the problem was. I took it in to Palace several times for them to check it out, but they didn’t charge me once since they didn’t do any service to it other than drive it around the block to check the battery and what not. It’s definitely cheaper to come here instead of the car dealership. Oil changes are like $ 25!
Super honest, I would highly recommend. I wouldn’t go to any other mechanic!

I recommend these guys for their work quality, and most importantly to their fairness. If you take your car in for service they let you know what is needed and, if you’re on the fence, how long you can push the service back. Or better yet, if you can put some car work off in order to combine with a future service.
My cousin originally told me about this place and since then I’ve taken my cars here. I have not experienced or sensed tacking on extras. And, I have not felt pressured to do some work unless it’s absolutely necessary.
If you’re busy or want to drop off your car after hours, they either open later if possible, or have an alternate method of getting your key from you. Vice versa on picking your car up after work has been done.
Located across from the Cow Palace. If you don’t have a ride, there are many businesses in the area to hang while you wait.