Nero Chualong | Better Homes & Gardens Real Estate JFF Realtors

We selected Nero as our agent after thorough reviews of a number of qualified agents. We worked with Nero through a somewhat complicated process and he was with us every step of the way, commonly going well above and beyond to make sure we were well supported and prepared for the sale.
Nero was always thorough and professional; he also brought a positive, calm attitude to all of our interactions. He was EXTREMELY responsive to all of our questions and concerns.
Marketing was a very strong skill set for Nero as he helped us prepare and present the property for sale.
He did a superior job with the offer/​review/​sale process and the entire transaction was completed smoothly and on time.
We’d gladly work with Nero in the future; highly recommended!

It was a true pleasure working with Nero as our Real Estate Agent. He was always available, day or night, ready to answer questions or view homes. His knowledge of the market gives him an expertise that was great to have as we searched for our first home. He is professional, punctual, firendly, patient, and most importantly, an extremely hard worker on your behalf. I can’t recommend him enough as a Real Estate agent. He helped us successfully buy our first home, and we’ll never forget that! Thanks, Nero!

Nero is an impressive agent. He used some clever tactics to get our offer accepted above all others even when we didn’t have as strong an offer as others. He is honest and will tell you when a property is unsafe or has issues. He fought for us during closing and called out officials when he believed they were overcharging us. He is friendly and approachable and always available for communication.

Nero is excellent. He combines a friendly and easy-​to-​work-​with demeanor with high efficiency and flawless attention to detail. His clearly evident expertise, generosity with time and attention, and unwavering tenacity helped us tremendously every step of the way through our home buying process. Every question received a helpful answer. Every call, txt, or email received a prompt reply. I highly recommend Nero. Buying a home is a stressful process, but it’s much less stressful when you have an experienced, friendly ally like Nero at your side.

It was a pleasure to have Nero work for us. Nero made the sale of our property possible, we wouldn’t been able to close if it were not for his efforts, he went above and beyond his responsibility as an agent.
From the start Nero was extremely professional, always getting back in a timely manner, very polite and knowledgeable. The trouble started when the neighbors of the property thwarted our attempts to sell by owner, they would scare off the potential buyers by allowing their pit bull dog onto our property. I called Nero after I got to the end of my rope. I was not living in the area of the property so making any arrangement to fix issues with communication or show this the property was impossible.
Nero wrote us a detailed timeline to follow to get the property ready to sell. He showed up at the property and met with contractors for necessary work in our absence. He addressed the neighbors in professional manner but within legal parameters as to hold them accountable for their actions. As soon as the neighbors knew a person who knew the law and was professional was dealing with the property, they immediately changed their tune. After all that drama the property was quickly listed and sold within a couple of days of being on the MLS. Would have been a great story with just that alone but it doesn’t stop there. In escrow the title company came across an issue with a law suit pertinent to the property, the title company wanted us to file a quiet title in order to issue title insurance, quiet title takes months if not years and cost thousands. I thought the sell was not gonna happen and be cancelled but some how Nero was able to provide evidence (documents he obtained from the court) to the title company that showed due diligence had been served to the previous owners and therefore they could not have an interest in the property anymore. He went beyond anything I could have imagined.
If I ever have any property needs in San Mateo County or San Francisco I would not hesitate to contact Nero. I’ve worked with Agents before but Nero is by far the most knowledgeable, and friendly agent I’ve encountered. He is super pleasant to work with. Plus knowing that he truly has a passion for this and doesn’t do it just for the money says a lot about his ethics and I can definitely support that.

As a first time home buyer, Nero was on top of things with the many random questions we had for him. He was also so patient with us, I’m sure he got tired of us texting/​calling him 10 – 20 times on a daily. Lol.
Took us about two months to close escrow on our first home and Nero was always there to guide us through the way. He’s very passionate, professional, knowledgeable, responsive, and driven at such a young age, that’s what we loved about him.
After closing, he even continued to asked us is everything going good. No doubt, Nero is a great quality you look for, as a agent. He even took the time to even getting to know our neighbors point of view of how the area is and seeing if the area was safe to move in… which we had no idea how Hayward is compare to Daly City, (living there piratically ALL your life.) So, we we’re definitely stepping out of our comfort zone. But, Nero was reassuring that and making sure we we’re comfortable making the right decisions.
Thank you, Nero for all your help you had given us, step by step becoming home owners! You will definitely hear from us again!≠)

Nero is absolutely amazing. I was a first time buyer and Nero helped me land my dream condo in San Francisco! Nero is not just one of the best real estate agents I know, but one of the best professionals I know, period. He went way above his call of duty in terms of responsiveness and service. Some more pros of Nero:
1. I don’t think I ever had a text or mail left unanswered for more than 2 hours with him.
2. Extremely upbeat and responsive.
3. Dressed well or trendy always.
4. Always arrive early and NEVER late — he waited outside of my office in downtown SF for literally an hour before we went to check out the homes because he didn’t want to be late because of traffic. I mean, seriously?
5. Straight to the point — never in the process did I feel like I was being robbed information that I was supposed to know.
6. Extremely well connected to the things in the real estate network, has excellent referrals to loan officers, inspection, even a locksmith! He helped with final inspection and drafting up letters. He answered many of my silly questions about room dimensions, buying furnitures from the seller, many tours, comparing prices, information about other homes. If I typed in from: Nero in my gmail I get about 104 conversations total in the last 2 months.
7. He was checking out the neighborhood late at night himself just to ask around what it is like to live there — I don’t know if other real estate agents do the same thing, but I think this is definitely above the call of duty.
8. Even though he’s young, he’s extremely knowledgeable about the area. He’s also tech savvy, data driven, aware of industry’s trends, and can do tons of research on demand.
I was extremely impressed, to say the least. And now that I’ve moved into my place for about a month, I am still very happy about my purchase — it was bargained at the right price and everything was transparent. I got lucky at both getting the place and having Nero as my agent. I would recommend Nero without reservation to anyone wanting to buy.

Nero has been working with our family for over 4 years being involved with buying and selling our home. I’m extremely impressed with his knowledge on the current real estate market situation.
Furthermore, Nero is friendly, professional and never gives up on his clients. It took us over 6 month to get our first house and Nero was there every step of the way.
This really changed my perspective on viewing professionals in this market, that it’s not just about money, but about developing a friendship for life. We just got lucky because we got to work with Nero and looking forward to working with him again on our next home purchase.
If you want an honest, smart and professional individual helping you get the house of your dreams, choose Nero.

Nero is a wonderful, thoughtful agent/​person! He listened to everything I was looking for for my first home and was very attentive. As everyone has mentioned, he is very patient. He was accessible throughout the whole process and updated my fiancé and I almost daily (but not excessively). A lot of agents out there claim to be on your side and have your best interest in mind, but seldom is that the case. Nero, from day 1 showed he cared about OUR future-​not just his wallet. Even after closing, he continued to look out for us and saved us almost $ 300! We will def recommend Nero to anyone who’s looking to purchase. Nero, you’re our HERO! ;)
~Carlin and Cecilia

Nero patiently and persistently helped us through the often-​overwhelming process of purchasing our 1^st home. He has also kept in touch since we moved in and appraised us of the increased value of our home. I can’t say enough!

Nero patiently guided me from the beginning to closing of escrow for my first home. He took great attentions to my interests and requests in finding my home. More than that, he does follow up after closing of escrow and make sure that everything goes accordingly.
I will definitely contact him again for my future home buy/​sale.
I also extend my highest recommendation for Nero to be your next real estate agent.